Reviews (3,555)

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and effective affiliate program management. It's recognized for boosting sales via its referral program and automating sales tracking. The support team, especially Tommy, Barney, Gwen, Selina, and Evans, are praised for their prompt and professional help. However, some merchants desire more features in the Growth plan and the free version, and express concerns about the significant price increase between the Growth and Professional plans. Despite occasional technical issues, the app is generally valued for its affordability and efficiency in enhancing conversion rates.

June 11, 2024

Amazing customer support! Easy way to grow your affiliates list with making links/codes. So many other softwares are junky and not user friendly. Perfect integration into shopify

The Carnivore Bar
United States
Over 2 years using the app
UpPromote replied July 8, 2024

We are glad that you have had a great experience with our app. Thank you for using and trusting UpPromote.
If you have any questions or need help, please feel free to contact us via our live chat or email us at or via the in-app chat channel.

July 8, 2024

I am still new to this tool and had lots of questions. Chatted with Selina who is awesome by the way and helped me figure out of few things. The speed of response was amazing. I will continue to use the app and review it as i go along.

Berry Red London
United Kingdom
11 months using the app
UpPromote replied July 22, 2024

Thank you for your kind words. You will always have us on your side. Please feel free to reach us via the in-app chat channel whenever you find any issues or difficulties. We'll be more than happy to assist you. Cheers!

July 1, 2024

Easy to set up, simple visual design, easy for affiliate beginners as well.
It's a nice app, highly recommended.

Barney from the chat staff member always helps me when I ask them questions, he is always helpful. One day I asked him something, he answered me and finished what I asked within only three minutes. I was so astonished with his quick response. I often tell him on the chat “Thank you, as always.”

neten store
About 1 year using the app
UpPromote replied July 8, 2024

Thank you for trusting us. We'll keep trying our best to improve the app as well as the service day-by-day. In case you need our assistance, please don't hesitate to reach us via the in-app chat channel again.

May 30, 2024

By far the best Affiliate Marketing app on Shopify App Store. Completely agree with the rest of the positive reviews on here. App's ease of use, functionality and complete end-to-end solution is perfect. Support is also super helpful and quick which is critical for a business owner like myself. Gwen especially from Support was great in helping finalise all my set up and go-live checklist. Thank you!

4 months using the app
UpPromote replied July 8, 2024

Thank you for your amazing sharing. It truly means a lot to us. We will keep trying our best to develop and improve the app.
My team is always ready to give you a hand anytime so don't hesitate to reach us at or via the in-app chat channel if you need us.

July 8, 2024

Thorough, quick to respond and always have an answer to my query. 'Barney' (pretty sure that has to be more than one person as its always Barney!) is very helpful and even demonstrated with an example in screen grabs which was most useful . Many thanks.

Lyonsleaf Republic of Natural Skincare
United Kingdom
About 1 year using the app
July 9, 2024

Tommy was easy as to speak to, super quick and the the whole platform is pretty sweet to work with. Two thumbs up guys, keep up the cracking work.

Over 2 years using the app
June 24, 2024

I recently had a question about the app and reached out to customer support. Tommy was incredibly helpful and responded very quickly. He not only answered my question thoroughly but also provided clear screenshots that resolved my concern immediately. His prompt and detailed assistance made the whole process smooth and efficient. Thank you, Tommy, for your excellent support!

Brolly Sheets AU
11 months using the app
June 26, 2024

After researching a handful of other affiliate apps for our shopify store, we decided to go with Uppromote. Not only has it been a seamless process to use, but they have all the features without breaking the bank. Gwen, Tommy, and Barney were the support staff we've worked with and we can't say enough good things about their customer service. They are prompt in the responses to questions, knowledgeable, and extremely helpful! Don't sleep on Uppromote Affiliate App, no regrets! We'll be upgrading the the next tier soon!
United States
5 months using the app
Edited July 10, 2024

Although I asked for help I did manage to figure it out before Nick showed up very attentively to provide assistance. I really do appreciate that he answered fast (I was much faster, haha), and how he was very detailed in how he could provide help. So, THANKS Nick!

About 1 year using the app
July 15, 2024

There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.

Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.

The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.

If the app fixes the back arrow or refresh button, it would get 5 stars as well.

Sash Bag
United States
Over 1 year using the app
UpPromote replied July 22, 2024

Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention.

All the best,