Pandectes GDPR Compliance
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Reviews (2,670)
Waiting for the support for like an hour, no response despite the widget showing the support is active and they will respond fast.
We’re truly sorry for the inconvenience you experienced and for the delay in our response. We understand how important timely support is, and we regret not meeting your expectations on this occasion.
To clarify, your message came in on Sunday at 5:22 p.m., and although we strive to respond as quickly as possible even on weekends, our reply was sent almost 3 hours later the same day. The chat system does indicate that we typically respond within a minute, which reflects our average response time, but this can vary, especially on weekends when we have fewer operators available.
We sincerely appreciate your feedback and are constantly working to ensure that we provide the best possible support to all our clients. Thank you for bringing this to our attention, and we’re committed to improving your experience with us.
Best regards,
Nikos