Reviews (2,216)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its straightforward GDPR compliance tools, highlighting its seamless Shopify integration and customizable cookie consent banner. They value the automated data request workflows and Google Consent Mode V2 integration, noting the app's ease of use and smooth performance. Exceptional customer support, particularly via efficient live chat, is frequently praised, making this app a recommended choice for managing GDPR compliance effectively.

December 17, 2024

The app works great but moreover the helpdesk works very well - opinion based on experience build on contact with Natalie who solved all my technical issues very fast and in professional way. She is polite and focused on the issue to be solved.

kawa.pl
Poland
Almost 6 years using the app
November 20, 2024

Alex on the support chat was awesome. First I needed some basic help and then he offered to help me even with the design and all. So I really do appreciate that and recommend you getting in touch with the support if you need any help, they're actually very nice to you and helpful :)

PIKASTORE S.R.O.
Czechia
Over 1 year using the app
Pandectes replied November 26, 2024

Thank you so much for your kind words!

We're thrilled to hear that Alex was able to provide the support you needed, and even went above and beyond to help with your design.

Our team is always here to assist, and we truly appreciate your recommendation.

Please feel free to reach out anytime you need further help!

December 3, 2024

We have been using Pandectes GDPR Compliance for several years and have been super happy with the ease of use. We also have a tool that helps us stay compliant with GDPR compliance. We recently got offered a compliance check and we got some great suggestions from Konstantinos to make sure we meet all the regulations. He did a great job walking us through what we can adjust and also what to improve. Amazing support and a great team at Pandectes.

Tico Coffee Roasters
United States
Over 1 year using the app
December 17, 2024

While I cannot say anything about the app, as my shop has not launched yet, the support is fast and fantastic! We dealt with a Shopify access request issue, and Natalie never lost a beat.
Everything was solved and cleared with competence and a good dosage of humor. I could not have asked for more.

Hunter Lassal
Germany
10 months using the app
December 10, 2024

Great options to customise. I had a general cookie issue (nothing to do with the app!) and Natalie helped me solve it (Well, solved it by herself really) which was actually super awesome - I would have had to get a developer to help otherwise.

Levitex
United Kingdom
7 months using the app
October 11, 2024

Natalie did everything she could to help me with this set up. Just few issues with server side tracking and consent but hopefully we can sort it out soon. Thank you very much or all yout time and support Natalie.

Ultra Bee Health UK
United Kingdom
Over 1 year using the app
Pandectes replied October 22, 2024

Thank you for your feedback and for highlighting Natalie’s efforts! 😊 We’re glad she could assist you with the setup. We’re committed to helping you resolve the server-side tracking and consent issues as soon as possible. If you need any further support, don’t hesitate to reach out. We’re here to ensure everything runs smoothly! 💪✨

December 13, 2024

Wow – Konstantinos was incredibly patient with me (I’m such a newbie, and everything about Google Consent Mode and GDPR feels like Chinese to me). I think we spent 1.5 hours together, and he patiently explained what it all means, why I needed to upgrade, and how this would help me not only stay compliant with third-party pop-ups but also improve my Google Ads. Thanks a million, I am so grateful!

Monday Matcha
Sweden
4 months using the app
December 6, 2024

The app is incredibly user-friendly and does an amazing job of ensuring my store meets all GDPR, CCPA, and other privacy law requirements. Setting it up was a breeze, thanks to its intuitive interface and clear instructions.

What truly sets this app apart is the outstanding customer support. I had a few customization requests, and Konstantinos went above and beyond to assist me. Not only did he provide quick and detailed responses, but he also ensured that the solutions were perfectly tailored to my store’s needs. It's rare to find this level of professionalism and dedication in app support.

If you’re serious about compliance and want peace of mind while focusing on growing your business, this app is the ultimate choice. Big thanks to Konstantinos and the team for such an amazing product and exceptional support!

SANITIS CZECH s.r.o.
Czechia
4 months using the app
October 25, 2024

Amazing app and amazing service! A special thank you for Konstantinos, from the support team who guided us to improve our banner and setup. We are very happy with this app. It offers multiple integrations and translations. The Plus plan also supports Google Consent Mode. We definitely recommend!

Pearl Jars
Portugal
About 1 year using the app
November 22, 2024

Easy to use app with a solid free plan. Natalie was extremely helpful when I needed some advice, going on to suggest more that I had initially asked for with some great ideas

Circe
Romania
10 months using the app