TrustWILL Loyalty & Referrals

Updated review 2025-11-19:

First of all, avoid this company at all cost, they will always manipulate your billing and up charge your plan tier without your permission, this had happened to us Three Time !

My very recent experience with Loloyal revealed a pattern of sly, untransparent, and almost scam-like behavior. They quietly upgraded my plan without permission and billed me for 1,000 orders per month. There was no notice, no explanation—I only caught it by checking my Shopify billing.

When I reached out about the unauthorized charge, they restricted my account features. Only then did I learn that the plan they pushed me into removed access to the landing page—something they never disclosed upfront. The timing made it feel deliberate.

Being billed for a full year while losing core features, with zero proactive communication, showed how little they value merchants. Their support avoided addressing the real issue and offered no accountability.

Merchants deserve transparency. Loloyal’s billing tactics and feature manipulation make them a risky and untrustworthy choice. I strongly recommend avoiding this app.
----------------------

1. All of their customer support are unhelpful and they do not help to solve anything instead they give you poor suggestion that they think on a whim.

2. They company do not know how to come up with any useful e-com features, can only rely on customer suggestion — 'design by committee' , they also do not know how to pick and choose the best feature that tailor for most e-com business, thus they will delay your business growth and waste your money on dumb features that got voted by other people that do not even know your business.

3. this is not even a high tech company, they are so incompetent. They could not even design a form to change text color thoughtfully on their reward widget and I have to request JUST A TEXT COLOR CHANGE , IT HAS TO BE DONE BY ENGINEERS, INSTEAD OF ON THE UI AND IT HAS BEEN THE ENTIRE DAY, NOTHING HAS CHANGED . In addition, their support agent that wasted me like 1 hour to explain BASIC ENGLISH TO HER, because she keep asking me irrelevant questions when I simply state my request.

4. Last, THEY ARBITRARILY change their plan tier instead of INFORM THIER CUSTOMER — ME in time, they are just shady and NOT TRANSPARENT, because they suddenly raise their stupid price, they messed up my original plan, and I wasted again a few hours ask questions about something THEY SHOULD HAVE EXPLAINED TO ME IN ADVANCE!! Btw, this company is running by a bunch of Chinese mandarin speaker, thus they are struggling in a professional settings, and struggle at UX/UI and product.

I really suggest you should use AMERICAN tech products for it's professional design and support, because you want to focus on your business Instead of their incompetence.