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We deeply apologize for the frustration and inconvenience you experienced. It’s truly disappointing to hear that the update caused issues and that you had difficulty finding the help you needed at the time. Since then, we’ve worked hard to improve both the app and our support process to ensure that every user has quick access to assistance when they need it. If you’re still facing challenges or have concerns, please don’t hesitate to contact us directly—we’re fully committed to making things right for you. Your experience matters greatly to us!