Pandectes GDPR Compliance

Thank you, RamenHeaven, for sharing your experience. We always strive to provide the best possible support and take all reports seriously.

We'd like to clarify that our integration with the Pixel API is designed to utilize the consent event as intended by the platform. Any custom implementations built on top of that are beyond our responsibility and can sometimes lead to unexpected behavior.

We did our best to assist you, including following up multiple times for specific information needed to reproduce the issue. Unfortunately, without that information, we were unable to proceed further. We remain available and committed to helping all our merchants and ensuring their needs are met in a professional manner.

We hope this clarifies the situation, and we're always here to support our users.