Reviews (3,185)
Be aware that this app charges an additional US$30–40 for every extra 500 contacts. The costs add up quickly and become extremely expensive. I don't recommend this app.
Also deleting contacts from your list won't lower the unique contact reach count for the current billing cycle.
Thank you for taking the time to share your feedback and update your review. We’re sorry to hear that our pricing model left you feeling disappointed, and we understand why this experience was frustrating.
After reviewing your conversation with our support team, we’d like to clarify that on our Fixed Tier plans, billing is based on the number of unique contacts reached during each billing cycle, not the current size of your contact list. Once a contact has been messaged during the billing period, they counts toward your monthly reach, even if they are deleted later. This is why deleting contacts does not reduce the unique contact reach counter until the billing cycle resets.
We can see your billing cycle resets shortly, and our team has already taken care of the downgrade you requested.
Thank you again for sharing your perspective. If you have any further questions or would like to discuss which plan best fits your sending needs, our team will be happy to continue assisting you.
