Reviews (3,177)
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We've been using Omnisend for years and can't recommend it enough! Their platform is user friendly with plenty of design capabilities. Their customer service team is amazing as well.
A long-term customer saying they can't recommend us enough? That truly means a lot to us, genuinely 🙌
It's great to hear the platform and our support team have been pulling their weight for your business. We're glad to be part of your journey and look forward to keeping that standard up.
Omnisend has helped me grab more than 1/3 of my revenue. That's not a small amount. Recapture and the automations is AWESOME and the data is fantastic. Love this tool. I recommend it for all of my ecommerce clients.
Over a third of your revenue through Omnisend? That's a serious result, and it's exactly what our automations and recapture tools are built to deliver. Thanks for recommending us to your clients - that kind of trust means everything to us.
So easy to use, and I love their templates. I have zero previous experience with email marketing, but I didn't really need it. And the price is right, too -- free, while I grow my list, then very reasonable as I grow.
Starting with zero experience and hitting the ground running says a lot about how intuitive the platform really is. The pricing structure is built to support you early on and stay reasonable as your list grows. That's exactly the kind of start we want every store to have.
I had a difficult time in trying to get questions answered so that I could decide if this app is for me. I got a call 24 hours later from an AI named "Mary". What a ridiculous experience! I was told that this is a "self serve" application and that I needed to read articles to answer my questions. No, I am not going to read articles to sell myself on this app. My rating is based on the lack of salesmanship and not being able to assess if this app is a good fit for my business. Omnisend, please do better than leaving your business and sales to AI.
We are really enjoying the app. Very comprehensive, and it integrates really well.
I only wish there were more ready-to-use templates as other Email platforms offer.
Really glad the integrations and overall experience are working well for you! The feedback on templates is noted - it's genuinely useful to hear what would make Omnisend even better. Thanks for taking the time to share this.
I’m looking to switch from Shopify Email to Omnisend, but it seems that Omnisend is also working quite unusually and is not very stable. I was only setting up a new account, but then I received a notification saying that my account had been blocked.
When I contacted support, the response was slow, and I was only sent a list of questions to answer, without much guidance or assistance. This should not happen on a platform that is relatively large and well-established.
Thank you for taking the time to share your experience. We’re sorry to hear that your first impression of Omnisend felt frustrating, especially while you were still in the process of setting up your account.
When an account is flagged for review, some communication channels may be temporarily disabled while our team checks whether the account can be supported under our platform policies. We understand that being asked several questions at the start may have felt less helpful than expected. These details are required for our Compliance team to complete a proper review, but we appreciate your feedback on how the process could have felt clearer and more guided.
After a thorough review, our Compliance team determined that we’re unable to offer our services in this case. While we’re not able to share the specifics of the review publicly, our Terms of Service require all accounts to operate in compliance with applicable laws and regulations, including those related to third-party intellectual property rights. Decisions like this aren’t taken lightly, and this process helps protect customers, recipients, and the overall deliverability environment for everyone using Omnisend.
Thank you again for considering Omnisend. Our team remains available through the existing support conversation if you need any further clarification.
A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits.
I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating.
They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end.
Very disappointed.
*****
Update
Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.
Thank you for taking the time to share your experience and for updating your review. We’re sorry for the frustration this issue caused, especially since editing product descriptions is such an important part of building a campaign.
After reviewing your case, we can confirm that our support team was able to reproduce the cursor-jumping issue and escalated it to our technical team for further investigation. While the fix took longer than expected, the issue has now been resolved.
We truly appreciate your patience while our team worked on this, and we’re glad to hear everything is working fine now. We also appreciate you raising this, as it helps us better understand where delays or unclear updates can impact our clients’ day-to-day work.
If anything else comes up, we’re just a message away and always happy to support your continued growth and success with Omnisend.
Omnisend has been a good partner for our business. The features and functionality meet our needs and they regularly enhance both which helps our growth. Email works perfectly, and if you're ready for SMS, they'll guide you through the verification process, including a new toll-free number if necessary. The big brand (that begins with a "K") is far more expensive than the average business needs for robust campaigns.
Reliable email performance and hands-on SMS support are two things we put real effort into, so hearing both are working well for you is great confirmation. The regular updates are intentional too, built around what businesses actually need. And you're right, robust email and SMS marketing don't need to come with a Klaviyo-sized price tag to deliver real results.
Great product, excellent support and continually upgrading and improving. We do millions of $ a year through Omnisend and love it.
Millions in revenue through Omnisend, that's the kind of result we're here for. Really glad our email and SMS marketing tool, paired with excellent support, is driving that performance. We'll keep improving, so it only gets better from here.
This review is solely about their Gym Membership business model. You are unable to downgrade your subscription unless you contact their live chat, which takes a while and is meant to deter you from downgrading and to keep your subscription. Omnisend wants you to speak with a retention representative, which shows they do not care about the user, only about receiving subscription dues.
Thank you for sharing your experience. We hear you, and we understand where you're coming from.
To clarify: downgrading to the Free plan doesn't require going through a retention representative. It can be done directly in your account under Store Settings > Pricing and Usage > Cancel. When the chat routes you to our team first, it's because we genuinely want to understand the reason behind the change, so we can improve and make sure you're on the right plan for your needs. It wasn't meant to create barriers, but we completely understand how it felt that way, and that's fair feedback we'll take seriously.
Our support team also offered to handle the downgrade for you directly in the chat, and we're glad they were able to step in quickly.
We appreciate you raising this. Making plan changes simple and accessible matters to us, and your perspective helps us look at where the experience can be clearer. If there's anything else you need, we're here.
