Omnisend Email Marketing & SMS

Thank you for taking the time to share your experience. We’re sorry to hear that your first impression of Omnisend felt frustrating, especially while you were still in the process of setting up your account.

When an account is flagged for review, some communication channels may be temporarily disabled while our team checks whether the account can be supported under our platform policies. We understand that being asked several questions at the start may have felt less helpful than expected. These details are required for our Compliance team to complete a proper review, but we appreciate your feedback on how the process could have felt clearer and more guided.

After a thorough review, our Compliance team determined that we’re unable to offer our services in this case. While we’re not able to share the specifics of the review publicly, our Terms of Service require all accounts to operate in compliance with applicable laws and regulations, including those related to third-party intellectual property rights. Decisions like this aren’t taken lightly, and this process helps protect customers, recipients, and the overall deliverability environment for everyone using Omnisend.

Thank you again for considering Omnisend. Our team remains available through the existing support conversation if you need any further clarification.

Thank you for taking the time to share your experience and for updating your review. We’re sorry for the frustration this issue caused, especially since editing product descriptions is such an important part of building a campaign.

After reviewing your case, we can confirm that our support team was able to reproduce the cursor-jumping issue and escalated it to our technical team for further investigation. While the fix took longer than expected, the issue has now been resolved.

We truly appreciate your patience while our team worked on this, and we’re glad to hear everything is working fine now. We also appreciate you raising this, as it helps us better understand where delays or unclear updates can impact our clients’ day-to-day work.

If anything else comes up, we’re just a message away and always happy to support your continued growth and success with Omnisend.

Reliable email performance and hands-on SMS support are two things we put real effort into, so hearing both are working well for you is great confirmation. The regular updates are intentional too, built around what businesses actually need. And you're right, robust email and SMS marketing don't need to come with a Klaviyo-sized price tag to deliver real results.

Millions in revenue through Omnisend, that's the kind of result we're here for. Really glad our email and SMS marketing tool, paired with excellent support, is driving that performance. We'll keep improving, so it only gets better from here.

Thank you for sharing your experience. We hear you, and we understand where you're coming from.

To clarify: downgrading to the Free plan doesn't require going through a retention representative. It can be done directly in your account under Store Settings > Pricing and Usage > Cancel. When the chat routes you to our team first, it's because we genuinely want to understand the reason behind the change, so we can improve and make sure you're on the right plan for your needs. It wasn't meant to create barriers, but we completely understand how it felt that way, and that's fair feedback we'll take seriously.

Our support team also offered to handle the downgrade for you directly in the chat, and we're glad they were able to step in quickly.

We appreciate you raising this. Making plan changes simple and accessible matters to us, and your perspective helps us look at where the experience can be clearer. If there's anything else you need, we're here.

Thank you for sharing your experience. Migrating platforms and then running into a suspension shortly after is genuinely disruptive, and we understand why this has been frustrating.

When a high volume of unsubscribes occurs in a short window, our systems flag it automatically. This is in place to protect sender reputation and deliverability for all users on the platform, since unchecked sending patterns can cause lasting damage to a domain. Even when the intent is legitimate, like cleaning up a list post-migration, the review process still needs to run its course to make sure everything checks out.

We hear that it felt slow and heavier than expected, and we appreciate your being direct about it.

A member of our senior support team has already reached out to you directly to help move things forward. We'd genuinely welcome the opportunity to turn this experience around.

Thanks for sharing this! We built Omnisend to be powerful without the overwhelm, especially as businesses scale. It's great to hear the features are driving real results for you and that the balance feels right. Glad you're with us now!

Thanks for the recommendation and for trusting us with your marketing! It's great to hear the switch has made things easier and that the pricing works well for your business. We're here to support your continued success.

Love hearing this! We designed Omnisend to be intuitive and easy to navigate, especially when you're just getting started. It's great knowing our support team was there when you needed them and that you're finding value in the analytics. Excited to support you as you keep growing!

It means a lot to hear our support team made such a positive impression. That's exactly the experience we want every customer to have. Thanks so much for sharing it!