Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

January 30, 2024

Customer support is excellent. Love how you can edit all the emails and give your own look and feel!

BABOUX
United States
About 1 year using the app
January 31, 2024

Great customer service. They walked me through what I needed in about 20mins (setting up code on the back end of shopify). Thank you!

L Royalty Clothing
United States
About 1 year using the app
January 3, 2024

SO much better than other platforms I have used in the past. We switched to Omnisend Feb of 2023 and our email sales and open rates have gone up exponentially. Super user friendly, quick & helpful customer service. I do wish that you got more reporting features/metrics in the basic version without having to upgrade to pro but overall very satisfied!

OS1st
United States
11 months using the app
January 5, 2024

Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question.

Highly recommend!

Syra Coffee
Spain
Over 2 years using the app
January 31, 2024

Their customer service is great! The app itself is good enough, but we truly appreciate that if any issues arise, they are quick to respond & very helpful.

Henig Furs
United States
Over 4 years using the app
January 27, 2024

I love Omnisend for my bulk emailing. Their customer service is swift and thorough as well. Sanya helped me at 1 am with something I was having trouble understanding. She responded almost instantly each time I sent her a question. She explained everything in detail with pictures to help me navigate! Customer service is a big deal to me and she definitely gets an A+!

Teddy Bee's Wax Co.
United States
5 months using the app
January 25, 2024

Kayque has been most helpful in resolving an email verification issue that we had. Quick and intelligent responses. And after hours too!

Deco Gear
United States
Over 3 years using the app
January 9, 2024

Potential to be a great service but the pricing structure is disgusting. To increase the price (in our case £60 to £152.40 per month) irrespective of how many emails are sent is quite underhand and they obviously now it. We don't want to bombard our customers so are often paying this amount to send one or two emails a month. Yes, we could possibly avoid some increases by constantly messing around with our email list, but why? Surely it would be better to charge for the amount of emails sent instead of how many people are on your email list?

Jepsons
United Kingdom
Almost 6 years using the app
Omnisend replied January 12, 2024

Hello and thanks for taking the time to leave a review!

We appreciate your feedback regarding our pricing structure. It's important to mention that our approach, although distinct, aligns with common industry practices. Charging based on the size of your email list is a standard model that ensures the sustainability and reliability of our service to our customers.

We understand your concern about potential increases, especially if you're sending a lower volume of emails. However, our pricing is designed to cater to various business needs and usage patterns. We encourage you to explore the range of features our service offers, as they can contribute to maximizing the value of your subscription. Feel free to reach out to our support team; they are available to assist you in maximizing the benefits of our service and exploring our pricing options. They are available 24/7 and can be reached via In-app chat or email at support@omnisend.com.

January 16, 2024

This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.

B&Q Lash
China
Over 1 year using the app
January 16, 2024

Kayque Was extremely helpful and guided me through what i needed to do, step by step!

Essentially You Oils
Canada
Over 4 years using the app