Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

September 2, 2024

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5.

Will definitely upgrade to the Paid plan once I reach the Free Plan limits.

I highly recommend this app for all email marketing things

Design Warlord
Morocco
Almost 3 years using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you're enjoying the Omnisend app and finding the Free Plan robust and functional. It's great to know that our customer support has been quick and helpful, meeting your expectations with a 5/5 rating. We appreciate your plans to upgrade once you reach the plan limits and are excited to continue supporting your email marketing journey.

Thank you for your recommendation, and if you have any questions as you continue to use Omnisend, please don't hesitate to reach out. We're here to help!

October 9, 2024

This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize.
I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!

AUXITO
Hong Kong SAR
Over 3 years using the app
Omnisend replied October 12, 2024

Thank you so much for your thoughtful review! We’re thrilled to hear that you’re finding Omnisend’s segmentation and templates helpful in delivering targeted content. Baarath and the team will be happy to know their patience and support made a difference! We’re always here to help, and we can’t wait to see how you continue to make the most of the platform. You rock!

October 2, 2024

Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you

Kiyo Beauty
United Kingdom
About 5 years using the app
Omnisend replied October 4, 2024

Thanks so much for this awesome review! 😊 We’re thrilled Mariia could guide you through everything so clearly and thoroughly. Her attention to detail is definitely one of her superpowers! If you ever need help again, you know where to find us! 🙌

October 2, 2024

We switched from another platform and immediately saw the difference in ease of use and results. The user interface is incredibly intuitive, making it easy to design and schedule campaigns. No hidden costs for basic functionality (like other apps).
The support team has been very responsive, providing helpful guidance whenever we’ve had questions. Overall, Omnisend has been great. We’ve recently switched to the first paid tier and we are happy with the offering although ideally it could include more contacts.
Highly recommend it to any e-commerce business looking to streamline their email marketing!

Salvajes
Uruguay
About 1 year using the app
Omnisend replied October 4, 2024

Thank you for the fantastic review! 🌟 Our interface might be smooth, but it’s nothing compared to how smooth your review is! You’ve truly made our day! If you have any more feedback or questions, just give us a shout. Happy marketing!

September 26, 2024

Saleh,
helped me through a difficult process that I thought I would not be able to do.
I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days.

Thank You again Saleh!

Creative Pro Hair Tools
United States
Almost 5 years using the app
Omnisend replied September 30, 2024

Thank you so much for your kind words! We’re thrilled that Saleh could help you through the process and that his patience made a difference. He’ll be so happy to hear this! If you ever need more assistance, don’t hesitate to reach out - we’re always here for you!

October 29, 2024

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

| Five O' Six |
Australia
Over 3 years using the app
Omnisend replied October 31, 2024

Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful campaigns ahead!

August 24, 2024

Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.

Nourished by Shawnta
United States
Almost 5 years using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service.

Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!

September 2, 2024

I was having an issue with verifying my DNS, so I contacted them by simply replying to one of their emails and Kayque quickly responded and assisted me with solving my issue. I was able to get everything up and running smoothly with no issues. I have been using omnisend for almost 4 years now and I love this company. Customer service is top tier, pricing is good and I am a satisfied client.

Lizzie's All-natural Products
United States
Over 4 years using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for sharing your positive experience and for your loyalty to Omnisend over the past four years! We're delighted to hear that Kayque was able to quickly assist you with your DNS verification issue and that you find our customer service to be top tier. Your satisfaction as a long-term client is incredibly important to us, and we're pleased that you appreciate our pricing and service. We look forward to continuing to support your success.

If you ever need further assistance or have more questions, we're just an email away. Thank you for choosing Omnisend!

August 11, 2024

I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.

Dripping N Diamonds
United States
Almost 2 years using the app
Omnisend replied August 15, 2024

Hello there,

Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now.

If you ever need assistance, our support team is here to help!

August 21, 2024

Kayque has been very helpful, im not very savvy when it comes to online marketing and the back end of my website, but he was able to assist me step by step to get what I needed done.

grailtees
United States
About 4 years using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for sharing your experience! We're glad to hear that Kayque was able to assist you step by step, making the process easier for you.

If you have any more questions or need further assistance, we're just a message away. Here to help anytime!