Reviews (6,005)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses aiming to cut initial costs. It integrates smoothly with Shopify, enhancing customer engagement and facilitating repeat business. Features like email automation, customizable templates, and audience segmentation are highly valued. The app also offers tools like pop-up email sign-ups. Merchants commend the responsive customer support and the platform's speed and efficiency.

November 29, 2024

The app is very easy to use, lots of options, even if you are not experienced with making newsletters, you will be able to learn how to make the most fabulous newsletter campaigns.

The customer service chat is very supportive. I have contacted them so many times because I was not familiar with so many things and didn't know what to do, but they have always been very patient and supportive. Thank you Mariia for your kind assistance and excellent advice.

Gemsa.co.uk
United Kingdom
Over 2 years using the app
Omnisend replied December 2, 2024

Thank you for such a fabulous review! 😊 We’re thrilled to hear that even without newsletter experience, you’re creating masterpieces. And Mariia’s patience? We might need to bottle that up for the rest of us. 😉 We’ll be sure to share your kind words with her. We’re always here to help, no matter how many questions come our way!

December 4, 2024

I have tried multiple email services, but this one so far is the best customer support, and I love that it includes SMS. It integrates easily, and the features are awesome. I used to have multiple apps for various features I wanted on my website, but this one has everything. Customizing is also simple, and scheduling is easy, which is one thing I was looking for!

LJ Creation Co.
United States
9 months using the app
Omnisend replied December 6, 2024

Thank you for the amazing feedback! 😊 We’re thrilled to hear that Omnisend is ticking all the boxes for you. Simplifying your marketing while keeping things powerful and easy is what we’re all about. We’re excited to keep supporting you every step of the way!

October 9, 2024

This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize.
I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!

AUXITO
Hong Kong SAR
Over 3 years using the app
Omnisend replied October 12, 2024

Thank you so much for your thoughtful review! We’re thrilled to hear that you’re finding Omnisend’s segmentation and templates helpful in delivering targeted content. Baarath and the team will be happy to know their patience and support made a difference! We’re always here to help, and we can’t wait to see how you continue to make the most of the platform. You rock!

October 2, 2024

Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you

Kiyo Beauty
United Kingdom
About 5 years using the app
Omnisend replied October 4, 2024

Thanks so much for this awesome review! 😊 We’re thrilled Mariia could guide you through everything so clearly and thoroughly. Her attention to detail is definitely one of her superpowers! If you ever need help again, you know where to find us! 🙌

November 10, 2024

Perfect app for email marketing. All you need and more. Even offers forms (pop-ups). Newbie friendly, very easy to use. Support is very friendly and helped me in no time. Definitely recommend.

Pet Loverz
Latvia
Over 2 years using the app
Omnisend replied November 12, 2024

Wow, thanks for the fantastic review! We’re so happy to hear Omnisend is hitting all the marks for you, and that our support team had your back in record time! Here’s to even more smooth sailing 😉

October 2, 2024

We switched from another platform and immediately saw the difference in ease of use and results. The user interface is incredibly intuitive, making it easy to design and schedule campaigns. No hidden costs for basic functionality (like other apps).
The support team has been very responsive, providing helpful guidance whenever we’ve had questions. Overall, Omnisend has been great. We’ve recently switched to the first paid tier and we are happy with the offering although ideally it could include more contacts.
Highly recommend it to any e-commerce business looking to streamline their email marketing!

Salvajes
Uruguay
About 1 year using the app
Omnisend replied October 4, 2024

Thank you for the fantastic review! 🌟 Our interface might be smooth, but it’s nothing compared to how smooth your review is! You’ve truly made our day! If you have any more feedback or questions, just give us a shout. Happy marketing!

October 29, 2024

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

| Five O' Six |
Australia
Over 3 years using the app
Omnisend replied October 31, 2024

Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful campaigns ahead!

September 26, 2024

Saleh,
helped me through a difficult process that I thought I would not be able to do.
I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days.

Thank You again Saleh!

Creative Pro Hair Tools
United States
Almost 5 years using the app
Omnisend replied September 30, 2024

Thank you so much for your kind words! We’re thrilled that Saleh could help you through the process and that his patience made a difference. He’ll be so happy to hear this! If you ever need more assistance, don’t hesitate to reach out - we’re always here for you!

September 2, 2024

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5.

Will definitely upgrade to the Paid plan once I reach the Free Plan limits.

I highly recommend this app for all email marketing things

Design Warlord
Morocco
Almost 3 years using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you're enjoying the Omnisend app and finding the Free Plan robust and functional. It's great to know that our customer support has been quick and helpful, meeting your expectations with a 5/5 rating. We appreciate your plans to upgrade once you reach the plan limits and are excited to continue supporting your email marketing journey.

Thank you for your recommendation, and if you have any questions as you continue to use Omnisend, please don't hesitate to reach out. We're here to help!

November 26, 2024

Always loved using Omnisend, find it so easy to use and assistance is always on hand. Dealt with Burak at Omnisend and they were so helpful and kind.

astyla.
United Kingdom
About 5 years using the app
Omnisend replied November 28, 2024

We’re blushing over here! 😊 So glad Omnisend is making life easier for you—it’s what we’re here for. And Burak? We think they deserve a trophy for being so helpful and kind (though they’ll probably settle for this amazing review)! Thanks for sharing!