Omnisend Email Marketing & SMS , 4,964 reviews

Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
April 1, 2023

3.5 Stars for Omnisend & Long Wait Times
Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions.

5 Stars for Olesia and Deniz
Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.

Gena Penn
United States
March 31, 2023

good customer service!!!!!! fast reply and manager Henrika Masiulytė also provide a lot of help to me, I appreciate it!!!!!

United States
March 31, 2023

The app has been very easy to get up and running and collecting emails on my website. I had one minor tech issue verifying my domain name. The support team got to back to me very quickly and we had the issue resolved in no time. Many thanks to Kamilia and Andres for helping me out.

Zaroff's Cigars
United States
March 31, 2023

Omnisend has been a great tool for doing all of my email marketing campaigns and I love all of the reports. It's so easy to use that I just upgraded my plan. I did stumble with an issue, but Customer Service Rep Andrés provided great insight and helped me solve it! Grateful for the chat feature and how quickly he was able to help me with the problem.

Aragma Swim
United States
March 31, 2023

Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!

Lily & Loaf
United Kingdom
March 31, 2023

Really good customer service with quick response and helpful too. I would recommend their tools to help with email.

Masters of Mayfair
United Kingdom
Time spent using app: Almost 4 years
March 31, 2023

Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.

Gentle Day
Time spent using app: 10 months
March 30, 2023

I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.

United States
Time spent using app: 2 months
Omnisend replied March 31, 2023

Hello there, and thank you for taking the time to write a review!
We're sorry to hear the app's user experience was subpar. We do recognize the importance of resolving the issue as quickly as possible, so our developers are working tirelessly to identify the exact cause of the problem and implement a solution within the shortest timeframe possible, all while improving the application.
We also want to make sure you're completely satisfied with the app usage on all levels, so our Customer Support team has reached out with some additional information on the subject.

March 30, 2023

Awesome response time and extremely courteous...keep up the great work. Managed to look into my query instantaneous.

One fourteen apparel
United Kingdom
Time spent using app: Over 1 year
March 30, 2023

Great response time and I always get a detailed step by step on how to fix what I am stuck on. Highly recommend!

Hail and Company
United States
Time spent using app: 4 months