Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

December 13, 2023

I tried multiple email apps before and Omnisend is the best. The support team is fantastic and their rate is more affordable than other comparable apps. They have all of the necessary features needed and creating email newsletters is easy. Highly recommend!

Vani Cosmetics
Canada
Almost 2 years using the app
February 1, 2024

Customer service was super helpful and got my problem corrected quickly! Thank you!!

Landon Tate Boutique
United States
Almost 2 years using the app
January 5, 2024

I contacted regarding setting up my email double opt-in. In relation to that, they even kindly recorded how to set it up, so I was able to process it quickly. It was a really helpful and memorable support.

APRILSKIN SG
Singapore
Over 2 years using the app
December 15, 2023

Definitely my favorite email marketing app and I've tried Mailchimp, Klaviyo, Privyy, Beehive, you name it. Easy to use and gets results everytime. Also their support team is amazing.

The Afropolitan Shop
United States
About 2 years using the app
January 30, 2024

Beran was very kind and helpful and my problem was solved super fast! Thank you very much! This app is very very useful.

アンジェラックスオンライン
Japan
Over 1 year using the app
January 30, 2024

Thank you Baren for the help and support! You got my needs taken care of very quickly!

RockinRoyalty
United States
Almost 3 years using the app
Edited January 16, 2024

Omnisend is a superb app. Incredibly flexible and complete. Their support is stellar! My account was hacked and Maria helped me gain control of it immediately. Thank you, Maria! --- months later, once again Omnisend came through with more stellar support. Fast, friendly, and efficient. Thank you, Sila!

XGuitars
United States
Over 5 years using the app
January 16, 2024

Amazing support with the up and coming changes! thank you so much to Kayque 10 stars for helpfulness!

Serenity Blankets
United Kingdom
Almost 3 years using the app
January 19, 2024

Great app and great support team. I just finished chatting with Salma who was very very helpful, professional and polite. Highly recommend!

The Greek Art Company
Qatar
Almost 3 years using the app
January 3, 2024

Just used support for the first time and was amazed by how quickly I got an answer and how objective and to the point Baarath was.

He immediatelly understood my problem, gave me the right advice and in no time my questions were answered an I was good to go. I needed help to get my domain signed with Omnisend and got it done in less than 15 minutes with Baarath's help.

Hypergoat Coffee Roasters
United States
4 months using the app