Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

August 22, 2024

Dilara was extremely helpful with assisting me with understanding automations + form features. Not only was Dilara super kind and patient but she took the time to listen to what I needed help with and solved the problem the first time around. Step by step easy video response. straight forward. Customer service was serving. Looking much more forward to using ominsend to maximize and set up a solid framework for my business back end.

Thank you Kindly. Dilara

THESHIRTROOM
United States
3 months using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your thoughtful review! We’re so pleased to hear about your positive experience with Dilara and how she effectively assisted you with understanding automations and form features. It's great that her kindness, patience, and clear video response helped you feel more confident about using Omnisend to enhance your business operations.

We look forward to continuing to support your journey towards setting up a solid framework for your business. Thank you for choosing Omnisend!

October 16, 2024

Dilara,
helped me with linking my omnisend to shopify. This was smooth process. Dilara at omnisend offered great service. The response time was quick and she walked me through the process to get my email/sms setup. The customer service was great

urbane
Canada
2 months using the app
Omnisend replied October 18, 2024

Thanks a ton for the great feedback! 😊 We’re thrilled to hear that Dilara made the Shopify setup smooth, she’s our secret weapon when it comes to connecting the dots! ⚡ If you need anything else, we’re always just a quick message away. Happy emailing and SMS-in, let’s keep those campaigns flying high!

July 29, 2024

I would not have been able to fix my issue without Sanya. She quickly assessed the issue and provided me with very clear steps on how to fix. We were done in a matter of minutes. Excellent customer service from Sanya, she was wonderful to work with.

Zirkey
United States
Over 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Sanya provided excellent customer service and was able to quickly help you resolve your issue with clear and effective guidance. It's great to know that your experience was positive and efficient. We're here to support you whenever you need assistance, so please don't hesitate to reach out in the future. We appreciate your kind words about Sanya and are glad she could make the process smooth for you!

October 8, 2024

Omnisend does absolutely great in supporting clients. Fast, to the point, if not at fisrt attempt, still trying to find a way to the solution until you get it, a model for many companies.
thxs again!!

Lady Pepper
France
About 2 months using the app
Omnisend replied October 9, 2024

Thanks for the shoutout! We believe in sticking with it until we find the solution—like a puzzle master who won’t give up! Happy to support you anytime!

September 18, 2024

Simple and clean interface, easy to use. Most important, the 24/7 customer service is super good.

Cobetter
United States
About 1 year using the app
Omnisend replied September 20, 2024

Thanks a ton for the awesome feedback! We're so glad you're enjoying the clean interface and loving our 24/7 customer service - we are always ready to save the day! 😄 Your kind words keep us going!

August 9, 2024

We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.

Sila resolved my issue in a matter of minutes and guided me through the resolution.

The Orry Mill
United Kingdom
About 5 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.

We appreciate your continued trust in Omnisend!

October 11, 2024

Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support.

Linen Tales
Lithuania
Almost 2 years using the app
Omnisend replied October 14, 2024

Glad to hear Mariia worked her magic on your Welcome email sequence! We’ll keep the support coming, no speed bumps allowed. 😊

October 17, 2024

Really usefull app and amazing support. They do help in all aspects and quite fast.

Dyut
Netherlands
Over 1 year using the app
Omnisend replied October 21, 2024

Thank you for the awesome feedback! 😊 We’re thrilled to hear that you’re enjoying the app and our speedy support. If there’s anything else we can help with, we’re just a message away!

August 16, 2024

The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.

Jollyknits
Switzerland
4 months using the app
Omnisend replied August 19, 2024

Hello there,

Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition.

Your recommendation is much appreciated, and we're here to continue supporting your success!

September 4, 2024

I've used Omnisend previously, I deleted and used another app, however I am back!! Omnisend provided the BEST results for signups! I LOVE IT!! It's super easy to use and can't imagine leaving again!

Unique Ambition Hair Supply
United States
8 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your enthusiastic review and welcome back! We're thrilled to hear that Omnisend provided the best results for your signups and that you find our platform super easy to use. We're excited to have you with us again and look forward to continuing to support your email marketing efforts.

If you need any assistance or have questions as you get reacquainted with our features, please don't hesitate to reach out. We're here to ensure your success! 😊