Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

January 28, 2025

I migrated from another email marketing platform to omnisend and I couldn't be happier! Omninsend has a very fair price for the features that offer. Besides, the customer service is amazing - I had contact with Mariia and she was super approachable and kind explaining everything in detail and with print screens so I understand what she means. 5 stars and super recommended!

Disruptif Beauty
Switzerland
14 days using the app
Omnisend replied January 30, 2025

Now that's the kind of migration story we love to hear! 🚀 We're thrilled that Omnisend is hitting the sweet spot for both features and pricing. And huge shoutout to Mariia for making the transition smooth. Thanks for the glowing review—5 stars right back at you! ⭐⭐⭐⭐⭐

January 28, 2025

Maria was very helpful in explaining automations and how it works helping with the setup.

BoostOral
Malaysia
5 months using the app
Omnisend replied January 30, 2025

Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a message away!

November 13, 2024

Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance

THEFITTHEORY
India
11 months using the app
Omnisend replied November 18, 2024

We appreciate your kind words! We’re so glad the app and support team helped you find the right plan. Here’s to even more success ahead! 🚀

October 29, 2024

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

| Five O' Six |
Australia
Over 3 years using the app
Omnisend replied October 31, 2024

Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful campaigns ahead!

December 11, 2024

Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.

A Second Life
United States
2 months using the app
Omnisend replied December 13, 2024

Customer support is our middle name—well, not really, but it should be! 😄 Thank you for recognizing Mathías and the team’s efforts. We’re here for you anytime!

November 26, 2024

Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!

FPRO
Lithuania
Almost 2 years using the app
Omnisend replied November 28, 2024

Salma to the rescue! 😊 We’re so happy to hear she got your currency issue sorted out in no time. Thanks for your kind words—let us know if there’s ever another tricky situation that needs solving!

November 12, 2024

I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.

The Epiphany Closet
United Kingdom
About 2 months using the app
Omnisend replied November 14, 2024

Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no more weeks of waiting! 😄 Best of luck with it!

November 6, 2024

I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot!

PilnasNamas.lt
Lithuania
Almost 2 years using the app
Omnisend replied November 8, 2024

Thanks a lot for the awesome feedback! Johnny and Dilara will be doing a happy dance knowing their support helped you. We’ve got your back, anytime you need it, just give us a shout!

December 27, 2024

I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!

PAWOOHOO
United States
25 days using the app
Omnisend replied December 30, 2024

Tried and true! Your loyalty means the world to us! 🌟 We’re so glad our novice-friendly design and dedicated support team could come through for you on that A/B test. Let’s keep making great things happen!

November 29, 2024

Truly a fabulous app, with hands down the best customer support I have ever experienced. Thank you, Emna and colleagues, for your recent attention. Truly cannot fault the app or the people.

Kit Kane
United Kingdom
About 1 year using the app
Omnisend replied December 2, 2024

Thank you for the amazing feedback! 😊 It’s wonderful to hear you’re loving the app and our support team, especially Emna. We promise we’ll keep the bar high—no faults allowed! We’re always here whenever you need us.