Reviews (5,981)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

Edited February 21, 2025

They now use a bot for their support model AND YOU CAN'T REACH ANYONE TO ACTUALLY HELP YOU. I've tried for a week to get someone to answer my questions, the bot just blocks me and they NEVER email back, as the bot claims they will. If you are a small business BEWARE of this organization. Their customer support is lacking and they will not help you. I've been trying to adjust my subscription but ...

Glow Until Dawn
United States
11 months using the app
Omnisend replied January 8, 2025

We’re truly sorry to hear about your frustration in reaching our support team. While Omnibot is designed to streamline support and connect customers with the right resources, ...

January 28, 2025

Maria was very helpful in explaining automations and how it works helping with the setup.

BoostOral
Malaysia
5 months using the app
Omnisend replied January 30, 2025

Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a ...

November 28, 2024

Eduarda was very kind and helpful. I asked multiple times but she supported me step by step with patience. Thank you very much.

Traditional Kintsugi Shop TSUGU TSUGU
Japan
About 2 years using the app
Omnisend replied December 2, 2024

Eduarda deserves a gold medal for her patience, and this review feels like one! 🏅 Thank you for sharing your experience—it’s wonderful to hear how helpful and kind she was. ...

November 13, 2024

Must say - this app works good and their support is really good. They have helped us in getting the right plan and we are happy with overall performance

THEFITTHEORY
India
11 months using the app
Omnisend replied November 18, 2024

We appreciate your kind words! We’re so glad the app and support team helped you find the right plan. Here’s to even more success ahead! 🚀

December 11, 2024

Thank you to Mathías and the entire team for their incredible support in resolving an issue I was facing. Everyone I spoke with was not only kind but also genuinely easy to talk to, making the whole process so much smoother. Their professionalism and willingness to help didn’t go unnoticed, and I truly appreciate the effort they put into resolving my concerns.

A Second Life
United States
2 months using the app
Omnisend replied December 13, 2024

Customer support is our middle name—well, not really, but it should be! 😄 Thank you for recognizing Mathías and the team’s efforts. We’re here for you anytime!

February 18, 2025

Great and quick service. Super friendly and knowledgeable support team. Very happy!

Medusa Professional
South Africa
5 months using the app
Omnisend replied February 20, 2025

Hearing that you’re ‘very happy’ makes us very happy! 😊 Our support team will be thrilled to know they made a difference. Thanks for the kind words!

December 27, 2024

I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!

PAWOOHOO
United States
25 days using the app
Omnisend replied December 30, 2024

Tried and true! Your loyalty means the world to us! 🌟 We’re so glad our novice-friendly design and dedicated support team could come through for you on that A/B test. Let’s ...

November 26, 2024

Salma was very fast and really helpful fixing currency problem on our multi-store accounts. Thank you!

FPRO
Lithuania
Almost 2 years using the app
Omnisend replied November 28, 2024

Salma to the rescue! 😊 We’re so happy to hear she got your currency issue sorted out in no time. Thanks for your kind words—let us know if there’s ever another tricky ...

October 29, 2024

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

| Five O' Six |
Australia
Over 3 years using the app
Omnisend replied October 31, 2024

Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful ...

November 29, 2024

Truly a fabulous app, with hands down the best customer support I have ever experienced. Thank you, Emna and colleagues, for your recent attention. Truly cannot fault the app or the people.

Kit Kane
United Kingdom
About 1 year using the app
Omnisend replied December 2, 2024

Thank you for the amazing feedback! 😊 It’s wonderful to hear you’re loving the app and our support team, especially Emna. We promise we’ll keep the bar high—no faults allowed ...