Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
May 18, 2023

Effortless to use. Extremely user-friendly. Support team is knowledgeable and responsive. Highly recommended!

United States
Time spent using app: 3 days
May 17, 2023

Andrés and Karine have been incredibly helpful in assisting me with setting up my configurations through chat. The chat feature is exceptionally smooth, and their step-by-step explanations are incredibly detailed, making the support team highly professional.

Next Step
Time spent using app: 2 days
May 17, 2023

Well rounded app with everything you need for marketing. Great customer service comes with it. Highly recommend the app, after 4 years of regular use.

Time spent using app: Almost 2 years
Edited May 17, 2023

I absolutely LOVE Omnisend. It is so intuitive, they have a large number of templates to work from, their form builders are amazing, and the customer service is elite. Truly a brand that cares about retaining its customers and continuing to improve its platform. Also, their pricing structure is much more affordable compared to other email marketing platforms. They are constantly coming out with product updates and integrations and provide valuable knowledge to the use of their program but also towards today's marketing trends. Working with customer success managers has also been a pleasure, I have not a single bad thing to say about this company or its platform! Kristen, my success manager is amazing and when I had a question about a split condition in the program, Luiz was very attentive and prompt in his answer. All around-wonderful.

United States
Time spent using app: 4 months
Omnisend replied May 18, 2023

Hi there!

Wow! Thank you so much for your review, your feedback means the world to us!

We've put a lot of heart and soul into developing our features and integrations, so it's incredibly rewarding to know that they're hitting the mark for you. We're all about making your life easier and your business more successful, and your satisfaction is what drives us forward.

It's delighting to hear that our pricing structure resonates with you. Our goal is to provide a cost-effective solution that empowers your organization to thrive.

We are also thrilled that your experience with our CSM has been positive. Our dedicated team is here to support you every step of the way, ensuring that you make the most of our product and achieve your desired outcomes.

If you have any further suggestions or ideas, we're all ears. We're truly grateful to have you on board as a valued customer. Here's to many more successful email campaigns together!

May 17, 2023

Omnisend is easy and great to use. They have so many features and templates that are worth the monthly fee. Whenever I need help with something, customer service is very quick! I've had the pleasure of chatting with Joy a few times and they are a big help. Thank you!

Graveyard Wanders
Time spent using app: About 1 year
May 17, 2023

Schneller Kundenservice (thx to Luiz!), tolle Segmentierungsmöglichkeiten, super automatische Flows und tolle Einstellungsmöglichkeiten. Es gibt eigentlich nichts, was sich nicht einstellen lässt.

Pahle GmbH
Time spent using app: 1 day
May 17, 2023

Joy from Omnisend very good support! Very happy customer. Thank you for your kind support we like very much.

Time spent using app: 9 months
May 16, 2023

The greatest app I've ever tried by far . Easy to use, with everything pre built, makes it easier for even an absolute beginner to master the art of Email Marketing.

And the best part...They have an excuisite customer service. They've helped me with all my questions (setup, automations, pricing) quickly and effectively! Salma helped me pick the right plan for our needs and answered all my questions regarding the set up of automations for our business.

Don't think it for a minute, just install it !

Oh Baby!
Time spent using app: About 6 hours
Omnisend replied May 17, 2023

Hey there,

Thanks a bunch for sharing your awesome review of our app! We're stoked to hear that it's the best one you've ever tried for Email marketing. Making it user-friendly, especially for beginners, is something we've worked hard on, so we're thrilled that you found it easy to use with all the pre-built features.

It's fantastic to know that our customer service rocked your socks off! We pride ourselves on providing top-notch support, and we're delighted that Salma could help you out with everything from setting up to automations and pricing. We'll make sure to give her a pat on the back for a job well done.

We can't thank you enough for encouraging others to give our app a shot. Your trust and endorsement mean the world to us, and we're committed to keeping up the good work and keeping you satisfied.

If you ever need any more assistance or have more questions down the road, don't hesitate to give us a shout. We're always here to lend you a hand!

May 16, 2023

Fast and great customer support! Thank you for your help with my account. Super friendly staff who was working with me.

Grandmother's Closet
Time spent using app: Over 3 years
May 16, 2023

Been using the app for more than 2 years, turned out great for almost anything they propose. I wasn't able to do anything i wanted of course but that is also fine, every development needs time.
Today, I was able to reach very thorough information about a very specific detail thanks to Joy. It was at the same tame very pleasant talking to him/her.

Time spent using app: Over 2 years