Reviews (5,985)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

February 15, 2025

i love them they re so helpful especially Emna, she taught me with everything.

scamdept
Poland
About 1 month using the app
Omnisend replied February 18, 2025

Emna, take a bow! 🎉 We love hearing how helpful she was — sounds like she deserves an A+ for top-tier support! Thanks for sharing your experience, and know that we’re always ...

November 6, 2024

I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot!

PilnasNamas.lt
Lithuania
Almost 2 years using the app
Omnisend replied November 8, 2024

Thanks a lot for the awesome feedback! Johnny and Dilara will be doing a happy dance knowing their support helped you. We’ve got your back, anytime you need it, just give us ...

January 24, 2025

Si vous cherchez une application simple à configurer pour l'e-mail marketing comme débutant, Omnisend est fait pour vous. Je vous le recommande vivement.

Baby Pioneers
United Kingdom
About 2 months using the app
Omnisend replied January 27, 2025

Merci beaucoup ! 😊 We're so happy to hear that Omnisend has been a great fit for you as a beginner. Making things simple and effective is what we strive for. Thanks for the ...

November 5, 2024

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !

Bohowadu
Belgium
7 months using the app
Omnisend replied November 7, 2024

Thanks for the shout-out! Maria’s step-by-step guide is pretty much a VIP tour of Omnisend. We're thrilled you're ready to dive into all the features – just don’t blame us if ...

December 11, 2024

Well organized guys and very helpful team from start to finish.

AvyyTech
United Kingdom
6 months using the app
Omnisend replied December 13, 2024

Thanks for the great feedback! 🌟 A well-organized and helpful team is what we strive for—so happy we hit the mark for you!

February 22, 2025

Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution!

Starlight & Sage Co.
United States
29 days using the app
Omnisend replied February 24, 2025

If there were an award for best support combo — patience, kindness & efficiency — Chaymae would be taking home the gold! 🏅 Thanks for the kind words, we truly appreciate it!

December 17, 2024

I have been very impressed with the service received by the Omnisend team. They are knowledgeable and quick to sort out any problem. I am not very technical and found them really supportive and helpful. I trusted they would be able to help me and they did. Thanks to Johnny but there were others that were equally great!

Coralys Swimwear
United Kingdom
2 days using the app
Omnisend replied December 19, 2024

Not very technical? No problem! That’s why we’ve got Johnny and the rest of the team ready to help (and make the tech stuff less scary). Thanks for the lovely feedback, we’re ...

November 17, 2024

I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process ...

hey, u ok?
Canada
9 days using the app
Omnisend replied November 19, 2024

Wow, thank you for the glowing review! 🌟 Sanya’s professional and efficient service really shines, doesn’t it? We’re so glad we could help you get everything sorted. Feel ...

October 29, 2024

Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost.

Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, ...

Lucasgift
United States
Over 1 year using the app
Omnisend replied October 31, 2024

Thanks so much, Lucasgift! We’re grateful to play a role in your mission to bring handmade and personalized treasures to the world. Here’s to more shared success and ...

December 24, 2024

Mathías was knowledgeable, patient, and explained everything clearly. For me not being a computer person, he made things easy.

Chozen Family Clothing Company
United States
About 1 month using the app
Omnisend replied December 26, 2024

Who needs to be a computer person when you have Mathías on your side? 😊 He’s all about making things easy, and we’re thrilled he delivered for you! Thanks for sharing your ...