All reviews
Odostick
Easy and effective ! All I expected, I thank the team very much. No matter you are a pro or a beginner, I recommend Omnisend to everyone !
MAZKmasks
super app i would like to recommend it. also great support. even free plan i s super amazing. thanks you
Stellari
I tested out 10 different email marketing systems and Omnisend was the overall best in terms of price, automations, and features. There's a few things I wish they had compared to others (Facebook integration is pretty expensive) but the customer support completely makes up for it. I'm pretty happy with them. If you don't need FB segmentation or analytics that go past 18 months, this is the best one for sure.
LUSHIE
So much value for free trial. Effective and easy to use. Especially love the live view feature as we can see what visitors are doing in our website
Joseph's Tea
well...Omnisend app is okay, it actually has some useful features, but the customer service is horrible, I think they are using automated replies instead having a real person answering to my emails. I sent two emails and I was getting the same generic answer with some screen shots on how to fix the issue. I expected more from them because this app is not cheap. And is not free as they claimed it to be. So I am giving this app 1 star because of bad customer service.
Developer reply
We sincerely apologize for the trouble. Ira was trying to explain all the detailed steps in one email.
The sending of campaigns was temporarily paused since the system detected some inactive emails on your list. Nothing to worry about, approx 30% of emails go bad in just one year, so regular list cleaning is a must to maintain good sender reputation among the inbox providers. Please clean your contact list with one of the list cleaning service providers, and we will reactivate the campaign sending right away! Follow this article for detailed guidance:
https://support.omnisend.com/en/articles/2828597-troubleshooting-suspended-account#-your-recent-campaign-reported-bad-metrics
By the way, only campaign sending was paused; your automation workflows are still up and running.
Aroma Lux London
This is impossible to use.
After reading the reviews it’s clear it’s not fit for purpose so I will delete it and use mailchimp
I wasted time creating an email for my subscribers only for this incompetent app to say that my email is missing “senders email missing”
Good luck to anyone trying to find out how to add it...its not an option. You cannot click it to add it manually and their info is just about money. Awful.
Developer reply
It's upsetting for us to hear you are thinking about moving on. Our support team is available on support@omnisend.com 24/7 to help you navigate the product, and even the FREE plan users have access to support.
Here is how you can add your sender's email:
1. Navigate on the Profile icon, go to Store settings >> Settings >> Channel settings
2. Click the Add sender's email address button >> enter the sender's email you will use to communicate with your clients >> hit SAVE
3. Once you add the email, click the Verify email button on the right-hand side next to the recently added email address. We will send an email to that inbox for final verification.
And that is it! You add and verify the sender's email once, and then you can successfully use it for as long as you need it!
Minty Lights
Really Simple To Use Unlike Other Email Marketing Apps. Omnisend walks me through everything to complete my email marketing tasks. Highly Reccomend 10/10
TroisPetitsLou
Best app ever!!! I had MailChimp and this app is way better! More options.highly recommend!!! !10/10
Green And Purple Smoke Shop
The app is excellent and seamless! Great customer service that is responsive and communicates well!!
Hangry Woof
This Omnisend app is amazing! Way easier than Mailchimp. I was using Mailchimp and spent weeks trying to get it to work with my Shopify website. Omnisend is much easier to setup, their support team is responsive, and the app is easy to use. Overall, we love it so far!