Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

January 5, 2024

Omnisend is to me the best email marketing tool. I've used four so far, and Omnisend is definitely my favourite.

It is user friendly, has features that were missing from tools I previously used (like sending an individual computer generated discount code to new subscribers), and my opening rates are higher. (This is also due to me writing better emails I'm sure, but I I truly believe that Omnisend helps).

There is also a great support team there to answer any question you may have.

Miss Valkyrie
United Kingdom
10 days using the app
January 4, 2024

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

Heart & Hive
United States
9 months using the app
January 8, 2024

Very quick to get started with the email automation marketing app, there are a lot of templates as well as customization features are also powerful and simple enough, the process is clear!
The customer service team is very prompt and professional in responding to questions.
Highly recommended!

WeekInk
United States
17 days using the app
December 14, 2023

I have a newer shop, but Omnisend was one of the first apps that I added to my store and it has been incredible. The selection of automation they have is incredible, but nowhere near as good as their support team. They are so fast to respond, always available and have been extremely helpful with every question I have had. There hasn't been a single question left unanswered. Huge thanks to everyone on their support team that has helped me, Sanya, Dilara, Diego and Deniz! All amazing and went above and beyond. Grateful to have this tool to assist my business.

Taty's Table
United States
3 months using the app
February 1, 2024

Luiz knew exactly how to help and gave me easy-to-follow instructions. He was friendly and professional too!

InspirationIncluded
Canada
About 1 year using the app
January 12, 2024

Great app, very user friendly and excellent customer service. Beran helped answering my questions and was very knowledgeable and pleasant to work with!

Vik Roasters
United States
10 months using the app
December 14, 2023

Happy to use Omnisend for over 2 years now. Support is always very happy and friendly. Karine was really helpful.

Brain Games LV
Latvia
Over 3 years using the app
January 25, 2024

I had an issue with linking the correct FB link to my Omnisend account and Barrath stayed with me every step of the way to make sure I completed everything correctly. He even took the time to create screen recordings for me so that I can have a visual walk through. We need more employees like him. Thanks again for all that you do.

All That Plus More
United States
13 days using the app
December 13, 2023

Love how simple this app is to use. Great support from Kayque! I had a question and he was able to refer me to the right article to follow to set up a feature!

Allyzure
Canada
Over 1 year using the app
November 27, 2023

Customer service team is always quick to respond and very helpful. Worked with Luiz today and he got me what I needed right away

Idaho Livin
United States
Over 4 years using the app