Omnisend Email Marketing & SMS , 5,622 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.
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Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you!
Intuitive interface, smooth process, never had a problem. Great support is a plus!
This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.
Diego was really helpful with a issue I was having with discount sign up. Very patient!
Had a wonderful experience with Maria. She helped me set up a Zapier automation with helpful instruction via chat. Highly recommend! They are great for emails and support is terrific!
stay away from this app.
After you put your credit card, there is no way to get rid of it.
You can not uninstall. After you install it, there is no way to uninstall.
So, just stay away !
They just inform you the price is bigger, and there is nothing you can do. Paymnets will be made automatically.
Hello!
Thank you for taking the time to share your feedback with us! We truly value your input and want to ensure a positive experience for all our users. Here are some insights to address your concerns:
Omnisend can be easily uninstalled following Shopify's standard procedure. Head to your Shopify admin, go to Settings > Apps and sales channels, click on Omnisend, and simply select "Uninstall app." It's as simple as that!
We also want to assure you that users can effortlessly cancel their subscriptions and remove payment data anytime. Just refer to our knowledge base for step-by-step instructions, or reach out to our support team. We're here to assist you with a smile!
Lastly, the automatic adjustments based on list size are transparently communicated in our terms of use and knowledge base. We believe in openness and making sure our users have all the necessary details about our pricing structure.
If you have any questions or need assistance, our Support Team is available 24/7 through in-app chat or via email at support@omnisend.com. We're here to help and wish you a fantastic day ahead!
Expensive or unexpected costs when downgrading to another plan they still charge you for. Thanks, Omnisend but switching to another marketing email allows you to set up SMS marketing without asking a lot of questions or hidden costs like Omnisend
Denis very helpful and fast - thanks!
Super easy to use.
Great customer support!
Matija was super helpful!
Very easy to use and I am not the most tech savvy person. I only had one issue and Kayque from the team helped me to resolve the problem. Great customer service and an excellent tool for my business and engaging with interested website visitors.