Reviews (5,985)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on another mailing platform (i was stuck on some things for a while...), but because of his explenations of the available features, which i will be using in the future, I will be building my mailing automation on Omnisend, which is now simply connected to my Shopify account (with his help). He also helped me with segmentations & much more. I'm still a free user but will be upgrading very soon. Please give this man a raise, he deserves it!
Thanks again Mathías, kind regards Peter
Thank you, Peter! 🎉 Mathías might need to frame this review—it’s that good! We’re so happy he could make your experience exceptional and help you transition to Omnisend so seamlessly. We can’t wait to see how your automations take off!
Exceptional customer service through their chat support! Sanya went above and beyond to help me with my setup process. Her patience and expertise made what could have been a complicated process feel smooth and manageable. She took the time to walk me through each step, ensuring I understood everything completely.
Hi there,
Thank you for sharing your wonderful experience! We’re delighted to hear that Sanya’s patience and expertise made your setup process feel smooth and manageable. Your satisfaction is our priority, and it’s great to know she went above and beyond to help.
If you need any more assistance or have further questions, don’t hesitate to reach out—we’re here to support you!
Ci troviamo molto bene con Omnisend.
Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!
Waaaay better and easier to use than Klaviyo, I love it and support is very swift and helpful.
Waaaay better? Now that’s what we love to hear! Ease of use and swift support are what we aim for, so knowing we hit the mark makes our day. Let’s keep making great things happen together!
THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282.
TOO EXPENSIVE .NEVER USE THIS COMPANY .
Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing.
As with most email marketing platforms, Omnisend’s pricing is based on the number of contacts (subscribers and non-subscribers, we do not charge for unsubscribers), meaning higher contact lists or additionally purchased email credits can lead to added costs. When your account exceeded the included email credits, additional credits were offered and purchased from your side to allow you to continue sending email campaigns, resulting in the $69 charge on October 26th. This charge was solely for the extra credits used beyond your regular monthly allocation.
Our senior support specialist has reviewed each past invoice with you in detail to ensure clarity on your billing history and the options available to optimize your plan. We genuinely appreciate the chance to work with you on finding a solution that better aligns with your needs moving forward.
If you have any further questions or if there’s anything else we can assist with, please don’t hesitate to reach out.
We appreciate you giving us the opportunity to address your concerns and look forward to supporting you moving forward.
I have truly enjoyed Omnisend system. But the customer service takes days to get something resolved. Which affects the retargeting side of marketing for business.
We’re sorry to hear that the service you received didn’t meet your expectations — that’s certainly not the experience we aim to provide. That said, we’re glad to see that our senior support technician has since addressed all your concerns.
We hope this resolution has improved your experience, and we’re always here to assist with any further questions or needs.
Your feedback helps us improve, so thank you for taking the time to share it!
Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you
Thanks so much for this awesome review! 😊 We’re thrilled Mariia could guide you through everything so clearly and thoroughly. Her attention to detail is definitely one of her superpowers! If you ever need help again, you know where to find us! 🙌
I have uninstalled Omnisend Email Marketing. I still get discount popup on my Shopify site. It does not stop . Every time I open my Shopify site the popup appears. I tried to stop it and uninstall but the popup still appears.I don't want it to appear.
Thank you for sharing your experience. We’re sorry to hear about the issue you encountered with the signup form.
Our senior support specialist has thoroughly investigated this and confirmed that the Omnisend app has been uninstalled, the form status is disabled, and there are no remaining Omnisend snippets in your store's code. We've also checked your website directly and did not find any ongoing connection to Omnisend (we've sent you screenshots confirming these findings via email). Given that uninstalling Omnisend automatically disconnects it from your store, our forms can no longer appear there.
It’s possible that the signup form you’re seeing is coming from another platform or is being displayed due to browser cookies or cache. We’d be happy to assist you further in pinpointing the source of this form to ensure everything is working smoothly on your end.
Your experience matters to us. If there's anything else we can do to make things right, we're just an email away!
Great experience and customer support
We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!
I had the pleasure of working with Saleh to set up my account, and I couldn't be more impressed with his assistance! He was incredibly patient with me throughout the entire process, taking the time to explain every step in detail and ensure I understood everything. truly appreciate his support and highly recommend him to anyone who needs help
Who needs a setup manual when you’ve got Saleh? 😎 We’re so glad he took the time to make the whole process smooth and stress-free for you. Your recommendation means the world to us — thank you!