Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

January 16, 2025

Très bonne application le forfait gratuit est très suffisant pour un début.
Le support est très réactif et d’une bonne aide. Mariia m’a aidé très rapidement et très précisément concernant une question que j’avais! En tant que commerçant la rapidité de prise en charge est primordial

JULYAN JEWELRY
France
3 months using the app
Omnisend replied January 20, 2025

Merci beaucoup pour votre retour incroyable! 😊 We’re thrilled to hear that you’re finding the free plan perfect for starting out and that Mariia could provide such quick and ...

December 4, 2024

Thank you Mathías: BEST CUSTOMER CHAT SERVICE i have ever experienced. I've had many chat customer support experiences, by talking to Mathías was by far one of the best i've ever had. (no waiting line) Explanations are very precise & in a friendly way. He thinks along with the problems that I had and gave me some very useful insights. I just started my Omnisend account because I got stuck on ...

Peter | The Car Video Guy
Belgium
About 7 hours using the app
Omnisend replied December 6, 2024

Thank you, Peter! 🎉 Mathías might need to frame this review—it’s that good! We’re so happy he could make your experience exceptional and help you transition to Omnisend so ...

January 27, 2025

Ci troviamo molto bene con Omnisend.

heynaily
Italy
11 months using the app
Omnisend replied January 29, 2025

Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!

January 15, 2025

Exceptional customer service through their chat support! Sanya went above and beyond to help me with my setup process. Her patience and expertise made what could have been a complicated process feel smooth and manageable. She took the time to walk me through each step, ensuring I understood everything completely.

AHDORNED
United States
About 9 hours using the app
Omnisend replied January 17, 2025

Hi there,

Thank you for sharing your wonderful experience! We’re delighted to hear that Sanya’s patience and expertise made your setup process feel smooth and manageable. ...

February 17, 2025

Waaaay better and easier to use than Klaviyo, I love it and support is very swift and helpful.

INJ
Canada
7 days using the app
Omnisend replied February 19, 2025

Waaaay better? Now that’s what we love to hear! Ease of use and swift support are what we aim for, so knowing we hit the mark makes our day. Let’s keep making great things ...

December 28, 2024

I have truly enjoyed Omnisend system. But the customer service takes days to get something resolved. Which affects the retargeting side of marketing for business.

Baddies Shop NSJ
United States
26 days using the app
Omnisend replied December 31, 2024

We’re sorry to hear that the service you received didn’t meet your expectations — that’s certainly not the experience we aim to provide. That said, we’re glad to see that our ...

February 16, 2025

I have uninstalled Omnisend Email Marketing. I still get discount popup on my Shopify site. It does not stop . Every time I open my Shopify site the popup appears. I tried to stop it and uninstall but the popup still appears.I don't want it to appear.

Tese' Woodworks
United States
2 days using the app
Omnisend replied February 18, 2025

Thank you for sharing your experience. We’re sorry to hear about the issue you encountered with the signup form.

Our senior support specialist has thoroughly investigated ...

January 24, 2025

Great experience and customer support

CapeSoul
United Kingdom
3 months using the app
Omnisend replied January 27, 2025

We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!

November 7, 2024

THIS APP ALWAYS CHARGE EXTRA MONEY WITHOUT OUR PERMISSION .We are charged additional $69 on Oct 26th except for the $183 monthly billing ,and they told us to give us 180000 credit ,we actually use 18282.
TOO EXPENSIVE .NEVER USE THIS COMPANY .

Rugaustralia
Australia
About 2 years using the app
Omnisend replied November 13, 2024

Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we’re here to clarify and ensure transparency regarding your billing.

As ...

January 9, 2025

I had the pleasure of working with Saleh to set up my account, and I couldn't be more impressed with his assistance! He was incredibly patient with me throughout the entire process, taking the time to explain every step in detail and ensure I understood everything. truly appreciate his support and highly recommend him to anyone who needs help

Warda By Fatine
United States
About 12 hours using the app
Omnisend replied January 10, 2025

Who needs a setup manual when you’ve got Saleh? 😎 We’re so glad he took the time to make the whole process smooth and stress-free for you. Your recommendation means the world ...