Reviews (5,991)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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very easy to use.
Thanks for the great feedback! 😊 Our goal is to make it so easy—and so good—that it’s almost boring. Glad to see we’re hitting the mark!
Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!
Thanks a ton for the awesome review! We’re so glad Saleh could provide the answers and support you needed. We’ll make sure he sees this, he’ll be thrilled!
Dilara helped fast and polite
Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊
Saleh,
helped me through a difficult process that I thought I would not be able to do.
I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days.
Thank You again Saleh!
Thank you so much for your kind words! We’re thrilled that Saleh could help you through the process and that his patience made a difference. He’ll be so happy to hear this! If you ever need more assistance, don’t hesitate to reach out - we’re always here for you!
Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale.
Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU
Phone specs: iPhone 14 Pro
Tried Klaviyo and everything worked the first day.
Thank you for taking the time to share your feedback with us! We’re sorry to hear about the challenges you’ve been experiencing with email deliverability and the pop-up forms.
Our senior support specialist has already reached out to you to address the deliverability concerns and has asked for a bit more information to better investigate the issue with the forms, particularly on Safari. We’re committed to resolving this, and we’re known for providing excellent customer support. We’d love to invite you to share any additional details with our team so we can work together to identify any potential issues and improve your experience with both email deliverability and the form functionality.
We really appreciate your understanding and look forward to helping you resolve this!
Bad customer service. Unreliable email sends.
We’re truly sorry to hear that the support we provided fell short of your expectations. We sincerely apologize for the inconvenience caused by the slight delay in delivering your emails. We understand how critical timely communication is, and we deeply regret any impact this may have had on your campaigns.
Please rest assured that the issue was resolved the same day, after a few hours. Following up on the matter, our senior support specialist reached out to offer further assistance and ensure everything was fully addressed.
We are continually working to improve and will take steps to prevent such situations from occurring in the future. If you have any questions or concerns, please don’t hesitate to reach out. Your feedback is incredibly important to us, and we are committed to earning back your trust and improving your experience with Omnisend.
Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface.
Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step.
Would highly recommend.
Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!
Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons
Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!
Super helpful support and quick solution from Maria!
Thanks for the awesome review! 😊 Maria will be thrilled to hear she made such a quick impact. We’re always here to help—and Maria’s definitely one of our speed champions! 🏆
maria did nice job helping verifying domain
Short, sweet, and full of appreciation — just like Maria’s support! 😊 Glad she could make the domain verification process a breeze for you. Thanks for sharing your experience!