Reviews (5,996)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

March 5, 2025

Omnisend is the greatest Email / SMS marketing tool I have used to date. Easy to use and effective when getting started like I am to Shopify.

Patrick,
Black Heart Tees Clothing

Black Heart Tees Clothing
United States
About 19 hours using the app
Omnisend replied March 7, 2025

Greatest Email/SMS marketing tool to date? Now that’s a title we’ll wear with pride! We’re so glad Omnisend is making your Shopify journey smooth and effective right from the ...

November 12, 2024

great support team

Beauty Rennora
Morocco
4 months using the app
Omnisend replied November 14, 2024

Customer support is our middle name—okay, not really, but it’s up there! 😄 Thanks for the awesome feedback!

December 8, 2024

This App so easy to setup I recommend it to you as a shopify store owner

LouisDee
United States
9 days using the app
Omnisend replied December 10, 2024

Thanks so much for the shoutout! 🌟 We love hearing how easy setup was—Shopify store owners, take note! Here’s to smooth sailing and great results ahead.

Edited February 4, 2025

Awful.
The support is absent and it's not working.

Of course they provide a reply using chatgpt to try to cover the fact that they are just awful.

Aurora & Co.
United States
About 22 hours using the app
Omnisend replied February 3, 2025

We understand your frustration and appreciate your concerns. After a thorough review by our Compliance team, a decision was made to deny our services in accordance with our ...

October 22, 2024

Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated.

Olde Tyme Marketplace
United States
Almost 5 years using the app
Omnisend replied October 24, 2024

Thank you for your kind words! We’re glad Kayque could help you navigate the email change, sometimes it feels like a maze! If you ever need more assistance, we’re just a ...

November 5, 2024

The way i was helped by Maria to set up automated welcoming mail and DNS settings in my shopify was incredible! step by step and patiently I was helped through the whole process. This app has amazing feautures and I'm so ready to use and discover them all ! big ups to Omnisend and MARIA !

Bohowadu
Belgium
7 months using the app
Omnisend replied November 7, 2024

Thanks for the shout-out! Maria’s step-by-step guide is pretty much a VIP tour of Omnisend. We're thrilled you're ready to dive into all the features – just don’t blame us if ...

November 11, 2024

Omnisend is a fantastic tool with excellent customer support—they’re always responsive and genuinely helpful. The app is easy to set up, with powerful automation for both email and SMS marketing. We’ve seen great results in engagement and conversions; highly recommend!

Seapuri SG
Singapore
3 months using the app
Omnisend replied November 12, 2024

Thanks a ton for the kind words! We’re so glad Omnisend is working wonders for your marketing. Our support team always aims to make things easy, no magic wands, just pure ...

October 29, 2024

Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost.

Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, ...

Lucasgift
United States
Over 1 year using the app
Omnisend replied October 31, 2024

Thanks so much, Lucasgift! We’re grateful to play a role in your mission to bring handmade and personalized treasures to the world. Here’s to more shared success and ...

November 12, 2024

I can not thank this company and Baka enough. I have been trying for weeks to create my own segment through Shopify email, with no success. Within 60 minutes, Baka has helped me rectify this and i am now ready to create a successful campaign. Thank you.

The Epiphany Closet
United Kingdom
About 2 months using the app
Omnisend replied November 14, 2024

Thanks so much for the great review! We’re thrilled to hear that Baka could help you get everything sorted in record time. Now you’re all set for that successful campaign—no ...

December 1, 2024

Super helpful support and quick solution from Maria!

Bozena Allison Studio
United Kingdom
8 days using the app
Omnisend replied December 3, 2024

Thanks for the awesome review! 😊 Maria will be thrilled to hear she made such a quick impact. We’re always here to help—and Maria’s definitely one of our speed champions! 🏆