Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

December 18, 2024

very easy to use.

Cali Hijabi
United States
Over 1 year using the app
Omnisend replied December 19, 2024

Thanks for the great feedback! 😊 Our goal is to make it so easy—and so good—that it’s almost boring. Glad to see we’re hitting the mark!

October 10, 2024

Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!

shopoptichealth
South Africa
About 2 years using the app
Omnisend replied October 12, 2024

Thanks a ton for the awesome review! We’re so glad Saleh could provide the answers and support you needed. We’ll make sure he sees this, he’ll be thrilled!

November 22, 2024

Dilara helped fast and polite

Wigs Ldn
United Kingdom
Over 4 years using the app
Omnisend replied November 25, 2024

Thank you for the kind words! We’re thrilled to hear that Dilara’s speedy and polite assistance made your day a little easier. We’ll make sure to pass this along—compliments like yours are what keep us all smiling! 😊

September 26, 2024

Saleh,
helped me through a difficult process that I thought I would not be able to do.
I am so thankful to him for being patient, for hanging in there with me. I do appreciate all the help he gave me the last few days.

Thank You again Saleh!

Creative Pro Hair Tools
United States
Almost 5 years using the app
Omnisend replied September 30, 2024

Thank you so much for your kind words! We’re thrilled that Saleh could help you through the process and that his patience made a difference. He’ll be so happy to hear this! If you ever need more assistance, don’t hesitate to reach out - we’re always here for you!

November 10, 2024

Nice templates, but emails usually go to spam. I'm in IT and know how to configure DNS records and understand what goes into email deliverability. Pop-up forms also sometimes freeze, especially on Safari. Only way to fix it is to refresh the page and then x it out. That can be a lost sale.

Computer Specs: AMD 3700x 8 core processor, 32 GB of RAM, and AMD Radeon RX 6700 XT 12 GB GPU

Phone specs: iPhone 14 Pro

Tried Klaviyo and everything worked the first day.

The Sphere Fashion
United States
About 1 month using the app
Omnisend replied November 12, 2024

Thank you for taking the time to share your feedback with us! We’re sorry to hear about the challenges you’ve been experiencing with email deliverability and the pop-up forms.

Our senior support specialist has already reached out to you to address the deliverability concerns and has asked for a bit more information to better investigate the issue with the forms, particularly on Safari. We’re committed to resolving this, and we’re known for providing excellent customer support. We’d love to invite you to share any additional details with our team so we can work together to identify any potential issues and improve your experience with both email deliverability and the form functionality.

We really appreciate your understanding and look forward to helping you resolve this!

November 29, 2024

Bad customer service. Unreliable email sends.

Vermont Nut Free Chocolates
United States
Over 2 years using the app
Omnisend replied December 2, 2024

We’re truly sorry to hear that the support we provided fell short of your expectations. We sincerely apologize for the inconvenience caused by the slight delay in delivering your emails. We understand how critical timely communication is, and we deeply regret any impact this may have had on your campaigns.

Please rest assured that the issue was resolved the same day, after a few hours. Following up on the matter, our senior support specialist reached out to offer further assistance and ensure everything was fully addressed.

We are continually working to improve and will take steps to prevent such situations from occurring in the future. If you have any questions or concerns, please don’t hesitate to reach out. Your feedback is incredibly important to us, and we are committed to earning back your trust and improving your experience with Omnisend.

November 12, 2024

Omnisend had been recommended to me as an easy to use alternative to other email marketing platforms, and I've been finding it excellent for my needs so far. I love how easy it is to build your emails with simple templates, and an easy to use drag and drop interface.
Great customer service too - I needed help connecting my domain to my sender email which I was finding quite confusing, but the advisor Mariia helped me step by step.
Would highly recommend.

TheInkyDeer
United Kingdom
About 22 hours using the app
Omnisend replied November 14, 2024

Thank you for the fantastic review! We’re thrilled to hear that Omnisend is meeting your needs and that Mariia was able to guide you through the domain setup—she’s got some serious problem-solving skills! Don’t hesitate to reach out whenever you need more help. We’re always here for you!

January 21, 2025

Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons

The Ork Forge
United Kingdom
25 minutes using the app
Omnisend replied January 24, 2025

Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!

December 1, 2024

Super helpful support and quick solution from Maria!

Bozena Allison Studio
United Kingdom
8 days using the app
Omnisend replied December 3, 2024

Thanks for the awesome review! 😊 Maria will be thrilled to hear she made such a quick impact. We’re always here to help—and Maria’s definitely one of our speed champions! 🏆

February 5, 2025

maria did nice job helping verifying domain

Pet Patch
Finland
11 days using the app
Omnisend replied February 10, 2025

Short, sweet, and full of appreciation — just like Maria’s support! 😊 Glad she could make the domain verification process a breeze for you. Thanks for sharing your experience!