Omnisend Email Marketing & SMS , 5,380 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, comprehensive features, and easy integration with Shopify. It's praised for its variety of tools including email campaigns, automations, and audience segmentation, which have reportedly boosted sales and conversions. The customer service is described as responsive and knowledgeable. Merchants also value the affordable pricing, customizable email templates, and insightful analytics.
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omnisend has one of the best costumer service i've ever seen. Kayque was awsome and helped me with all the issues i had and explained to me how omnisend works with details. i would definently recommend this app to everyone.
I really like the application, I started implementing the welcome discount popup then wanted to use also the shopify newsletter form but didn't know how to synchronize with Omnisend so asked info to customer service. Few minutes later I got a kind reply from Beran who gave me the possible solutions and I implemented the one which uses the omnisend embedded form. I really appreciated their speed in replying to inquiry.
Karine was super efficient and helpful and solved my issue within moments and was very friendly!
Maria is a helpful representive and also this app is good for small business too.
Stefan was very helpful with setting email conditions.
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service.
Please accept our most sincere apologies for the delay in our response.
Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below:
https://www.omnisend.com/pricing/
Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows:
Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge.
Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged.
We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase.
We greatly appreciate your feedback once more.
If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.
Have a great day!
Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!
I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.
Good app for a good price.
Support was also quick and helpful. I got stuck setting up some stuff and Olesia was quick to fix everything.
Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!