Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, comprehensive features, and easy integration with Shopify. It's praised for its variety of tools including email campaigns, automations, and audience segmentation, which have reportedly boosted sales and conversions. The customer service is described as responsive and knowledgeable. Merchants also value the affordable pricing, customizable email templates, and insightful analytics.

October 19, 2023

omnisend has one of the best costumer service i've ever seen. Kayque was awsome and helped me with all the issues i had and explained to me how omnisend works with details. i would definently recommend this app to everyone.

5 days using the app
September 20, 2023

I really like the application, I started implementing the welcome discount popup then wanted to use also the shopify newsletter form but didn't know how to synchronize with Omnisend so asked info to customer service. Few minutes later I got a kind reply from Beran who gave me the possible solutions and I implemented the one which uses the omnisend embedded form. I really appreciated their speed in replying to inquiry.

1 day using the app
October 26, 2023

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

Ardmore Design
South Africa
Over 1 year using the app
September 26, 2023

Maria is a helpful representive and also this app is good for small business too.

5 months using the app
November 7, 2023

Stefan was very helpful with setting email conditions.

House of Cinnamon
South Africa
6 months using the app
October 27, 2023

Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.

Melvin's Miniatures
United States
4 months using the app
Omnisend replied November 15, 2023

Hello there! Thank you for sharing your recent experience with our service.

Please accept our most sincere apologies for the delay in our response.

Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below:

Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows:

Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge.

Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged.

We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase.

We greatly appreciate your feedback once more.

If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at support@omnisend.com.

Have a great day!

September 23, 2023

Kayque was a lifesaver! They quickly fixed the issue of duplicate confirmation emails on my Shopify store. Their friendly demeanor and expert coding skills made the process smooth. I highly recommend this app. Thanks, Kayque!!

H-Minus Coffee
United States
5 days using the app
October 9, 2023

I didn't like it at first but once I understood how they approach the whole system of emailing They Earned The 5 Stars. Special Thanks to Baarath for helping a ton you're Patience is a gift I'm Grateful.

Azar Couture
United States
15 days using the app
August 31, 2023

Good app for a good price.
Support was also quick and helpful. I got stuck setting up some stuff and Olesia was quick to fix everything.

About 1 month using the app
October 9, 2023

Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!

Stephanie BwaBwa
United States
6 months using the app