Reviews (2,839)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customizable email templates, and seamless Shopify integration. They highlight the drag-and-drop email builder and automation tools as key features that simplify personalized marketing efforts. The responsive customer service and competitive pricing, along with valuable educational resources, are also noted. Merchants credit the app with enhancing engagement, conversion rates, and revenue.

March 12, 2025

Great Tool! Will always use it again and again and again :)

ORRA
Germany
About 1 year using the app
Omnisend replied March 14, 2025

Again and again and again? Now that’s the kind of loyalty we love! 😍 We’re so glad Omnisend has earned a permanent spot in your marketing toolkit. Thanks for the awesome feedback!

February 13, 2025

Tech support was a mixed bag. The first agent was clearly at the end of their shift and didn’t seem too bothered.

But then Johnny 5 stepped in and saved the day! He helped me fix all my DNS issues and was genuinely helpful.

Thank you, Johnny 5, for not being a bot! Much appreciated!

Michael@MatchesSeeds

Matches Seeds
Canada
4 days using the app
Omnisend replied February 18, 2025

Johnny 5 to the rescue! 🚀 We’re sorry your first experience wasn’t quite up to par, but we’re thrilled Johnny stepped in and turned things around. And no worries — he’s 100% human (we checked! 🤖❌). Thanks for the honest feedback, Michael!

June 13, 2025

Awesome app and support team! Integrates into store with ease. Existing subscribers automatically and safely upload. With combined services like SMS, email, and pre-built templates. All without breaking the bank. Making them my go-to app of choice for my business. Thank you, Omnisend!

Hubert’s Haberdashery LLC
United States
February 15, 2025

i love them they re so helpful especially Emna, she taught me with everything.

scamdept
Poland
About 1 month using the app
Omnisend replied February 18, 2025

Emna, take a bow! 🎉 We love hearing how helpful she was — sounds like she deserves an A+ for top-tier support! Thanks for sharing your experience, and know that we’re always here whenever you need a hand. 😊

December 27, 2024

I have known about this email management platform for a long time and have been using it for a long time. The page is very friendly to novices, the various instructions are very comprehensive, and the customer service is very patient. They helped me solve an A/B form testing problem. Thank you!

PAWOOHOO
United States
25 days using the app
Omnisend replied December 30, 2024

Tried and true! Your loyalty means the world to us! 🌟 We’re so glad our novice-friendly design and dedicated support team could come through for you on that A/B test. Let’s keep making great things happen!

April 30, 2025

Great app. Highly recommend

TeciSoft
United States
About 4 years using the app
Omnisend replied May 5, 2025

A quick review with big impact — thank you for the kind words and recommendation!

September 2, 2024

Amazing app! Everything just works perfectly, you get access to all features on the Free Plan (<500 emails sent/month), not like many apps there that are technically free but you need to upgrade to be able to do the simplest thing. Customer support is amazing, they reply within 5-10min and their support is 5/5.

Will definitely upgrade to the Paid plan once I reach the Free Plan limits.

I highly recommend this app for all email marketing things

Design Warlord
Morocco
Almost 3 years using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you're enjoying the Omnisend app and finding the Free Plan robust and functional. It's great to know that our customer support has been quick and helpful, meeting your expectations with a 5/5 rating. We appreciate your plans to upgrade once you reach the plan limits and are excited to continue supporting your email marketing journey.

Thank you for your recommendation, and if you have any questions as you continue to use Omnisend, please don't hesitate to reach out. We're here to help!

January 16, 2025

Très bonne application le forfait gratuit est très suffisant pour un début.
Le support est très réactif et d’une bonne aide. Mariia m’a aidé très rapidement et très précisément concernant une question que j’avais! En tant que commerçant la rapidité de prise en charge est primordial

JULYAN JEWELRY
France
3 months using the app
Omnisend replied January 20, 2025

Merci beaucoup pour votre retour incroyable! 😊 We’re thrilled to hear that you’re finding the free plan perfect for starting out and that Mariia could provide such quick and precise support. Rapid assistance is definitely key, and we’re so glad we could meet your expectations. Thanks for choosing Omnisend — we’re here whenever you need us! 🚀

February 22, 2025

Chaymae from Omnisend support was wonderfully helpful - patient, kind, and efficient solution!

Starlight & Sage Co.
United States
29 days using the app
Omnisend replied February 24, 2025

If there were an award for best support combo — patience, kindness & efficiency — Chaymae would be taking home the gold! 🏅 Thanks for the kind words, we truly appreciate it!

January 28, 2025

Maria was very helpful in explaining automations and how it works helping with the setup.

BoostOral
Malaysia
5 months using the app
Omnisend replied January 30, 2025

Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a message away!