Reviews (5,985)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

October 14, 2024

We gebruiken Omnisend al jaren met veel plezier en mooie resultaten. Afgelopen week had ik een probleem met mijn creditcard. Gelukkig werd ik snel geholpen door Saleh

Heel fijn contact!

Kraaltjes van Renate
Netherlands
Over 3 years using the app
Omnisend replied October 15, 2024

Bedankt voor je lieve woorden! We’re so happy to hear Omnisend has been part of your success for years—and that Saleh swooped in to save the day with your credit card issue. Looks like we’re not just good with emails, but with wallets too! 😂 Always here whenever you need us!

September 23, 2024

I'm going to share my experience of the assistance I received from Sila of the omnisend platform. She helped me set up my domain authentication and register DNS changes. She brought an added value on the activity expected from her; I appreciated a lot

GIZNOLA
France
2 days using the app
Omnisend replied September 25, 2024

Thank you for sharing your experience! We’re lucky to have Sila on the team - she’s our secret weapon for making the tricky stuff like DNS changes feel easy. If you ever need more assistance, we’re here and happy to help!

September 29, 2024

This is a scam company with fake pricing, and the monthly package fees will increase by themselves.

Ctronics
China
About 2 years using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

July 29, 2024

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Literally Black
United States
About 1 year using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

October 3, 2024

Fantastic service by "Mariia"

She was super responsible, almost instantaneous!

Zensora
Hong Kong SAR
About 1 month using the app
Omnisend replied October 7, 2024

Thanks for the shoutout! Mariia’s speed is unmatched — she’s always on top of things! We’re here whenever you need us!

November 10, 2024

I am new to Shopify and just getting familiar with Omnisend, but so far their customer service has been great and very fast.

Hero Nation Patches & More
United States
About 23 hours using the app
Omnisend replied November 12, 2024

It’s great to have you here! If you ever need a guide, a friendly nudge, or just a little tech support TLC, you know where to find us. 😊 Thanks for the kind words!

July 25, 2024

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

LITOOC
Hong Kong SAR
3 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference.

We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!

October 2, 2024

Sila solved my problem in a minute, highly recommended!

The Knotty Ones
Lithuania
12 months using the app
Omnisend replied October 4, 2024

Thank you for the awesome feedback! It sounds like Sila works wonders! ✨ If you have more questions or need assistance, you know where to find us!

August 25, 2024

I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!

BAESKIN
United States
8 days using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful. We're excited to be a part of your journey and look forward to supporting your business growth.

If you need any assistance or have further questions as you explore more features, we're always here to help!

August 2, 2024

This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.

We have just 600 active subscribers, and they are charging us like we have 3000 +.

HIGHLY AVOID THIS APP!!!

KIDZNBABY
Bulgaria
8 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.

Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience.

A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues.

We appreciate your patience and understanding as we work to improve your experience with our service.