Reviews (5,967)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the comprehensive free plan, ideal for startups and small businesses, noting increased customer engagement and repeat business due to effective email marketing tools and clear metrics. The platform is user-friendly with features like email automations, customizable templates, and seamless Shopify integration. Recent updates, such as the ability to delete invalid or spam emails, have been positively received. Merchants also praise the responsive and helpful customer support, which includes detailed Loom video tutorials and proactive issue resolution, enhancing the reliability and efficiency of managing email campaigns.

October 14, 2024

We gebruiken Omnisend al jaren met veel plezier en mooie resultaten. Afgelopen week had ik een probleem met mijn creditcard. Gelukkig werd ik snel geholpen door Saleh

Heel fijn contact!

Kraaltjes van Renate
Netherlands
Over 3 years using the app
Omnisend replied October 15, 2024

Bedankt voor je lieve woorden! We’re so happy to hear Omnisend has been part of your success for years—and that Saleh swooped in to save the day with your credit card issue. Looks like we’re not just good with emails, but with wallets too! 😂 Always here whenever you need us!

Edited July 15, 2024

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response.

Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails.

Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.

Sugoi JDM
United States
About 2 years using the app
Omnisend replied July 15, 2024

Good day, Brian!

Thank you for updating your review. We apologize if it appeared that your request was ignored.

Our senior representative has reached out to you previously with a suggested solution but did not receive a confirmation. Based on your latest update, we have reached out to you again to assist with your issue.

For your privacy, we recommend getting back to us via the email sent by our senior representative. This will allow us to address your concerns more effectively without disclosing private details publicly.

We appreciate your cooperation and look forward to resolving this matter for you.

------------------------------------------

Original reply:

Hello there,

Thank you for your feedback. We apologize for any frustration and confusion caused by our billing system.

To clarify, our billing system calculates the number of subscribers and non-subscribers in your audience each billing cycle, which determines your price tier. As your audience size has increased, the subscription cost has also increased accordingly.

Your account remains active with Omnisend, which is why you continue to incur charges. If you no longer wish to be billed, please ensure you cancel your subscription.

A senior representative has reached out to you to discuss this matter in detail and assist you with any further questions or concerns. Please respond to their email at your earliest convenience.

We appreciate your understanding and are committed to improving your experience with our service.

July 24, 2024

Great support! Showed me exactly what was needed.

urbancalmcoffee.ca
Canada
About 2 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that you received great support and found exactly what you needed.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 19, 2024

I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!

Heavens Candles
United States
1 day using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs.

If you have any questions as you continue learning, feel free to reach out. We're here to help!

July 11, 2024

Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.

Claire Pettibone Design Atelier
United States
About 2 months using the app
Omnisend replied July 15, 2024

Hello there,

Thank you for your review and the 5-star rating! We're glad to hear that our client response has been excellent and that you've felt supported throughout the process. We're committed to ensuring your experience improves and that you find great value in working with Omnisend.

We look forward to your continued success on our platform, and please remember, we're here to help whenever you need us!

August 4, 2024

Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!

Flying Iron Golf
United States
3 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and effectively address all of your questions.

If you need any more assistance or have further inquiries in the future, please don't hesitate to reach out. We're here to help!

August 21, 2024

Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.

7Grains Co.
Philippines
Over 1 year using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues.

If you have any more questions or need further assistance, feel free to reach out. We're here to help!

September 6, 2024

I just started using. I am hoping to expand my contacts.

I inadvertently used the wrong email when purchasing and Maria straighten it all out for me.

I appreciate their quick response and help.

Lux and Luv
United States
2 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for sharing your initial experience with us! We're glad to hear that Maria was able to quickly assist you in resolving the email issue with your purchase. We're here to support you as you expand your contacts and make the most of our platform.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're committed to helping you succeed!

August 2, 2024

Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.

She's Fit
Canada
18 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen recording, quickly resolved your issue. We appreciate your kind words and are glad to have been able to assist you effectively.

If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing excellent support!

October 2, 2024

Sila solved my problem in a minute, highly recommended!

The Knotty Ones
Lithuania
12 months using the app
Omnisend replied October 4, 2024

Thank you for the awesome feedback! It sounds like Sila works wonders! ✨ If you have more questions or need assistance, you know where to find us!