Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
April 9, 2023

Their customer service is stellar. Andrés answered my question super quickly (even on the weekend!) and gave me step by step info on how to do what I needed to.

Made of Milkies
United States
Time spent using app: 3 months
April 8, 2023

Omnisend is a user-friendly and powerful email and SMS marketing app with great features, usability, and customer support. Highly recommended by users for its effectiveness in managing campaigns and delivering results.

Time spent using app: 16 days
April 7, 2023

Easy to use. Had almost everything I needed. Great support team. Definitely like this platform more than the others.

United States
Time spent using app: 7 days
April 6, 2023

We are new to Omnisend and so far the experience has been great. The layout of their tools is easy to use and the how-to content is great.
I had multiple questions over the past few days and the online chat option has been phenomenal in getting our concerns addressed. Customer service has been very prompt and helpful. Luiz. Karine and others have been awesome!

United States
Time spent using app: 9 days
April 5, 2023

A website guru, I am NOT! I had no choice but to switch email platforms, and I dreaded the mere idea of doing that! But it is such a comfort to know that I can receive prompt and valuable customer support from Omnisend! I haven't felt totally lost because Karine has been so supportive! I am confident that I will receive great guidance when I reach out again! Karine has been very patient with my questions and very clear with her guidance and suggestions! Thanks Karine!!! Keep up the great work!! See you soon, lol!!!

Jamcat Candles
United States
Time spent using app: 15 days
April 5, 2023

We had some issues with account setup on our end, but Luiz and Deniz were very helpful and answered all of our questions. Super easy app to use & integrates very well!

Great Outdoors Ireland
Time spent using app: About 2 months
April 5, 2023

Very happy with Omnisend. I tried a few email apps but settled with Ominisend in the end. The customer service is great and the app is just improving all the time.

Dog Meats Bone
United Kingdom
Time spent using app: Almost 2 years
April 5, 2023

I absolutely do not understand the whole technical side of email marketing but Deniz was so open and helpful every step of the way! He is very friendly, responsive and was able to answer my billion questions patiently without making me feel annoying :) Thanks so much.

Time spent using app: Over 1 year
April 4, 2023

Great emailing platform! User friendly and great customer service. 24/7 chat was incredibly helpful, especially team member Diego. Platform really helps with deliverability and provides useful analytics.

United States
Time spent using app: 5 months
April 4, 2023

The main aspect I love about omnisend is the customer support! I switched to them from Klaviyo and they run circles around them from price to features to service. I'm extremely happy. Each time I want to know something, even if it's just how to keep increasing my clicks and sales, they have been super helpful. They provide articles, and visuals to help me win. My email sales have increased each month just because they have helped me with resources and I try new and different things.

United States
Time spent using app: 7 months
Omnisend replied April 5, 2023

Ahoy there!

Thank you for sharing your positive experience with Omnisend!

We love the way you put it - our team sure does know how to run circles around the competition! It's great to hear we've been instrumental in helping you increase your email sales and connect with your customers in a meaningful way. That said, it's our mission to help you click with your customers and close them sales! Thanks for choosing us!