Reviews (6,178)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing strategies, noting improved engagement and conversion rates. It offers competitive pricing, a useful free plan, and features like a drag-and-drop builder and automation tools. The intuitive interface supports large email volumes, and it integrates seamlessly with platforms like Shopify and WooCommerce. Exceptional customer support, including responsive staff and video guides, is frequently highlighted.

November 29, 2024

The Omnisend Team is amazing, always here to help 24/7. They helped us whenever we needed and provided the best answers. Thank you Team, truly PROs!

Shift Aroma
Romania
About 2 months using the app
Omnisend replied December 2, 2024

Thank you for the fantastic review! Not going to lie, we think we’re PROs too! 😎 We’re so glad to hear our team could help whenever you needed us. We’ll keep being here for you 24/7, ready to tackle anything!

November 17, 2024

I had such a great experience with Sanya from customer service! They were incredibly helpful and got straight to the point, which I really appreciated. Not only did they address my questions quickly and clearly, but they also went above and beyond by providing me with some really useful resources and help me verify some stuff right away. Their professionalism and efficiency made the whole process so smooth. Huge thanks to Sanya for their outstanding support!

hey, u ok?
Canada
9 days using the app
Omnisend replied November 19, 2024

Wow, thank you for the glowing review! 🌟 Sanya’s professional and efficient service really shines, doesn’t it? We’re so glad we could help you get everything sorted. Feel free to reach out anytime for more great service!

April 18, 2025

Very helpful and not too complicated to use

Bind & Bloom
United Kingdom
About 1 month using the app
Omnisend replied April 22, 2025

Thanks for the great feedback! We're happy to hear the platform has been easy to use and genuinely helpful. That’s exactly what we aim for — less complication, more results!

October 9, 2024

This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize.
I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!

AUXITO
Hong Kong SAR
Over 3 years using the app
Omnisend replied October 12, 2024

Thank you so much for your thoughtful review! We’re thrilled to hear that you’re finding Omnisend’s segmentation and templates helpful in delivering targeted content. Baarath and the team will be happy to know their patience and support made a difference! We’re always here to help, and we can’t wait to see how you continue to make the most of the platform. You rock!

March 31, 2025

Flexible, Comprehensive, and easy to use.

Ma' Cline's Coffee Shoppe
United States
About 1 year using the app
Omnisend replied April 2, 2025

Three words we’re always happy to hear! 💪 Thanks for the great review!

January 21, 2025

A big thank you to Mariia for the fast and uncomplicated support !

Elpixol
Germany
2 months using the app
Omnisend replied January 24, 2025

We love hearing that Mariia made your day a little easier! 🚀 Fast and uncomplicated is what we aim for, and we're so glad she delivered. If you ever need anything else, you know where to find us — no complications, just solutions!

October 24, 2024

Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much!

Ambient Lounge® - UK
United Kingdom
Over 5 years using the app
Omnisend replied October 25, 2024

Thanks for the lovely feedback! Dilara is fantastic at what she does, kind of like a coffee for your emails, giving them a boost when they need it! If there’s anything else on your mind, don’t hesitate to reach out!

February 24, 2025

Fast and awesome help from Didem

Konings
Sweden
12 days using the app
Omnisend replied February 26, 2025

Didem delivering fast and awesome support — just what we love to hear! 🚀 We’ll make sure she sees this shoutout. Thanks for the kind words!

October 2, 2024

Mariia was incredibly helpful today! She provided a speedy response and walked me through everything I needed to set up my automation and create a segment. Her guidance was clear, thorough, and made the process so much easier. I really appreciate her attention to detail and support. Thank you

Kiyo Beauty
United Kingdom
About 5 years using the app
Omnisend replied October 4, 2024

Thanks so much for this awesome review! 😊 We’re thrilled Mariia could guide you through everything so clearly and thoroughly. Her attention to detail is definitely one of her superpowers! If you ever need help again, you know where to find us! 🙌

October 2, 2024

We switched from another platform and immediately saw the difference in ease of use and results. The user interface is incredibly intuitive, making it easy to design and schedule campaigns. No hidden costs for basic functionality (like other apps).
The support team has been very responsive, providing helpful guidance whenever we’ve had questions. Overall, Omnisend has been great. We’ve recently switched to the first paid tier and we are happy with the offering although ideally it could include more contacts.
Highly recommend it to any e-commerce business looking to streamline their email marketing!

Salvajes
Uruguay
About 1 year using the app
Omnisend replied October 4, 2024

Thank you for the fantastic review! 🌟 Our interface might be smooth, but it’s nothing compared to how smooth your review is! You’ve truly made our day! If you have any more feedback or questions, just give us a shout. Happy marketing!