Omnisend Email Marketing & SMS , 4,929 reviews

Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
January 19, 2023

Great tool and great customer service. Solves a lot of email marketing issues. I recommend 150%. Better than Klaviyo and MailChimp

United States
Time spent using app: Over 2 years
January 19, 2023

Encountered an issue that required immediate attention, Olesia was very quick to resolve this issue and provided friendly and informative support throughout.

United Kingdom
Time spent using app: Over 1 year
January 19, 2023

Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful

Vernice Italia
Time spent using app: 4 months
January 19, 2023

The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.

JN Collection
United States
Time spent using app: About 2 years
January 18, 2023

Great customer support from Salma at Omnisend in setting up my SPF and DKIM records. So far the set up process has been really seamless and simple, after changing over from Mailerlite due not being able to set the SPF + DKIM up.

New Zealand
Time spent using app: 3 months
Edited January 18, 2023

We made the change to Omnisend from Klaviyo when Klaviyo jacked up their pricing last year. Omnisend's feature set is not quite as robust but they do keep updating it and the chat support is much better and quicker than Klaviyo at half the price. Today, Salma and Adres helped me but every rep has been great. We're happy with the switch.

United States
Time spent using app: About 1 year
January 18, 2023

Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.

Michelle Armas
United States
Time spent using app: Almost 2 years
January 18, 2023

My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.

United States
Time spent using app: About 1 month
January 18, 2023

I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)

Flair Fighter
Time spent using app: About 3 years
January 17, 2023

Customer support was very helpful and went out of their way to present everything to us in a neat and concise manner.
Thanks Sanya.

Time spent using app: About 5 hours