Reviews (6,052)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features, including a user-friendly drag-and-drop email builder and advanced segmentation tools. The free plan is especially beneficial for new businesses, and the integration with Shopify enhances its utility for e-commerce. Merchants also appreciate the responsive customer support and the inclusion of educational resources, which contribute to improved marketing efficiency and consistent brand presentation.

August 8, 2024

I went on the app because I needed to email my customers. I received a message that there were issues with my DNS. Kayque helped me to understand what I needed to do to resolve my issues. He double-checked what I had done and said I was good to go. I'm very thankful to him and all the support I've received over the years from the Omnisend tech support staff.

Sweetie's Nature Shop
United States
Almost 3 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We’re delighted to hear that Kayque was able to assist you effectively with your DNS issues.

We appreciate your continued support and are here for any future needs you may have.

January 30, 2025

Super service SAV

Luxury Scrunchy
France
2 days using the app
Omnisend replied February 3, 2025

Grand merci pour votre retour ! 🚀 We’re all about making support smooth and stress-free — so glad we could help!

October 23, 2024

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Ama Spring
Spain
2 days using the app
Omnisend replied October 24, 2024

Thank you for the kind words! We’re glad to hear that Kayque was quick to help you out, like a coffee on a Monday morning, sometimes you just need that boost! If you need anything else, feel free to reach out—we’re always here to help! 😊

August 19, 2024

I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!

Heavens Candles
United States
5 months using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs.

If you have any questions as you continue learning, feel free to reach out. We're here to help!

August 24, 2024

I recently encountered a technical issue while trying to set up my sender domain for my CS email address. To my surprise, even though it was the weekend, the customer service agent (Sila) quickly stepped in and assisted me. She were incredibly responsive and knowledgeable, guiding me through the entire process and ensuring that my issue was resolved promptly. I am truly impressed with the level of support Omnisend provided, especially considering the timing. Thank you for going above and beyond to help your customers. I give it 5 stars! Keep up the great work!

Ruby Best Deals
United Kingdom
3 months using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your wonderful review and the 5-star rating! We're so pleased to hear about your positive experience with Sila and the support you received over the weekend. Our team is dedicated to providing help whenever it's needed, and it's great to know that Sila was able to guide you through the setup process efficiently.

We appreciate your kind words and are here to continue supporting you.

Thank you for choosing Omnisend!

November 27, 2024

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

ME & PROUD - boutique LGBT & LGBTQIA+
France
About 1 month using the app
Omnisend replied November 29, 2024

Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. We pride ourselves on providing the best service, and your kind words confirm we’re on the right track!

October 2, 2024

Sila solved my problem in a minute, highly recommended!

The Knotty Ones
Lithuania
12 months using the app
Omnisend replied October 4, 2024

Thank you for the awesome feedback! It sounds like Sila works wonders! ✨ If you have more questions or need assistance, you know where to find us!

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
7 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

September 29, 2024

This is a scam company with fake pricing, and the monthly package fees will increase by themselves.

Ctronics
China
About 2 years using the app
Omnisend replied October 2, 2024

Thank you for taking the time to share your experience with us.

After investigating the issue, we noticed that you currently don’t have any active plans under your account, though it’s possible that one of your other brands may have an active subscription. We’ve reviewed the following stores: Ctronics, de.ctronics, uk.ctronics, and fr.xega - where reviews were posted, but we couldn’t locate the specific charge mentioned.

We’d like to better understand which pricing you are referring to, as we haven’t been able to identify such a change. Our senior support specialist has reached out to you directly to help identify which store has experienced the price increase and to locate the conversation where you requested a refund, as we were unable to find any record of it.

We want to reassure you that our pricing structure is fully transparent and adjusts based on the number of billable contacts in your account. As the number of contacts increases, the monthly fee adjusts accordingly. On the other hand, if the number of billable contacts decreases, so does the pricing. This flexibility ensures that the cost is directly aligned with your needs and the resources required.

We look forward to your reply and are committed to resolving this as soon as possible. Our customer support team is ready to assist you further and clarify the situation.

September 10, 2024

Baarath was quick to help and so nice! Thank you for fast reply :)

Monipa
Lithuania
About 1 year using the app
Omnisend replied September 16, 2024

Thanks for the great review! We’re thrilled to hear Baarath was quick and friendly. If speed were a superpower, Baarath would definitely be our superhero of the day! 🚀 Thanks for the kind words, and if you ever need more help, just give us a shout!