Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 30, 2023

Omnisend support team is excellent at addressing issues and finding suitable resolutions. I recently encountered a problem with one of my forms not displaying and Matija was able to escalate the case and get a quick resolution to my issue.

Sofia Valdelli
United States
Time spent using app: 7 months
March 30, 2023

the people are very helpful and nice. The app also works very easily and quickly certainly a drag . nice to work with this guys

Time spent using app: 2 months
March 29, 2023

Salma has been incredible to work with - very knowledgable and helpful!

I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.

Mouse Marketplace
United States
Time spent using app: 7 days
March 29, 2023

I have received quick and excellent help from the support staff every time that I have had questions. Today Joy helped me in an terrific way and saved a lot of time for me. Thanks!

Time spent using app: 5 months
Edited March 28, 2023

Instale la app y pude crear el formulario bien sin problemas, pero para personalizar el diseño del correo es un total desastre, modifico la frase de encabezado, o algún otro texto voy a guardar y siempre me salía un error que no especifican que es, te dan un link para buscar el error y solucionar, pero habla de todo menos del error, hable con atención y genial muy atentos, y te atienden rápidamente, pero igual no supieron solucionar o indicarme como arreglarlo.

Victorian Shop
Time spent using app: 12 days
Omnisend replied March 29, 2023

Hello and welcome! Thank you for providing feedback!

The text formatting issue is something that you may encounter on occasion while styling your text. The error appears in the vast majority of cases after you paste the already formatted text into the field. The issue is resolved by clicking the "Review issue" button, then selecting the text from the field to which the prompt directed you, and then clicking the "clear formatting" button on our tools panel. The problem will be solved once you have completed all of these steps!

We are already looking for ways to improve the situation, and we appreciate you posting about it!

If you require any additional assistance, please contact us at support@omnisend.com. We will gladly assist you!

March 28, 2023

Omnisend ha sido sin duda la plataforma de email más sencilla, intuituva y bien diseñada que he usado. Desde que comencé con ella he podido realmente explotar el potencial de los correos electrónicos.

Time spent using app: Over 1 year
March 28, 2023

So easy to deal with if you are confused or need help. Karine helped me to change the domain DNS settings which can be complicated. It was quick and easy with the help!

Yan Neo London
United Kingdom
Time spent using app: Over 1 year
March 28, 2023

Omnisend's customer service is top notch. They are fast, friendly and there for you.

Many companies can take an example from Omnisend.

It's a nice, clear email system. Very convenient to use.

Thanks to Andres, we had a very quick answer to all our questions.

Time spent using app: 4 months
March 27, 2023

Omnisend and shopify is a good partnership. However I wish i could embed videos so my so my customers dont leave the email. Without using a 3rd party interface.

Saluz Health
United States
Time spent using app: About 1 year
March 27, 2023

Thanks to Salma for the great and fast tech support provided, she sent me a video explaining exactly what I needed.

Time spent using app: 40 minutes