Reviews (5,985)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.

August 1, 2024

Easy to use and Kayque was very very helpful.

Mad Wild Wine
United States
Over 3 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful.

If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

July 5, 2024

Always quick to respond and easy to navigate but I find it pretty pricey for a small business, so don't send out as any emails as I'd like.

The Official Yamoa™ Website
United Kingdom
Over 5 years using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your feedback! We're glad to hear that you find our service quick to respond and easy to navigate. We understand your concern about pricing, especially for a small business. We strive to offer value that justifies the cost, and we're always looking for ways to better meet the needs of all our customers.

If you have any questions or require further assistance, please don't hesitate to reach out. We're here to help!

September 4, 2024

Johnny was very helpful with helping set up my DNS Setting and verifying the email super fast definitely recommend using

RTBH
United States
About 22 hours using the app
Omnisend replied September 9, 2024

Hello there,
Thank you for your review! We're glad to hear that Johnny was able to help you efficiently with your DNS settings and email verification. Your recommendation is greatly appreciated, and we're here to assist whenever you need further support. Thank you for choosing our service! 😊

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
4 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

August 8, 2024

Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!

Workshop Brewing NZ
New Zealand
Almost 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team.

If you need any further assistance, don't hesitate to reach out. Cheers!

July 24, 2024

Kayque and the team were great to work with. Thank you!

iliac Golf
United States
Almost 2 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!

July 15, 2024

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

dorilou
Belgium
2 months using the app
Omnisend replied July 18, 2024

Hello there,

Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far.

If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!

November 3, 2024

Maria communicated really well and was very helpful, Appreciate her efforts

Skueezy
Pakistan
1 day using the app
Omnisend replied November 5, 2024

Thanks for the kind words! Maria’s effort to make things smooth and easy is truly appreciated, and we love seeing that recognized. She’ll be thrilled to hear your feedback!

July 8, 2024

You guys are so good, especially Dilara, not only beautiful but Cook as well...

My Best...

danozdirect
Australia
7 months using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively.

If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!

August 19, 2024

Dilara is very good.Very professional

MAGiC jOHN
United States
About 2 years using the app
Omnisend replied August 22, 2024

Hello there,

Thank you for your feedback! We're delighted to hear that Dilara provided you with professional and helpful support.

If you need anything else, don't hesitate to reach out!