Reviews (5,920)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective customer engagement and revenue-boosting capabilities, highlighting its comprehensive free plan and seamless Shopify integration. The platform is user-friendly, offering features like email automation and customizable templates, and is suitable for both beginners and experienced marketers. The addition of new review features and educational resources like marketing blogs are also well-received. Exceptional customer support is frequently noted, providing quick, effective, and personalized assistance that enhances the overall user experience.

September 23, 2024

Kam als Anfänger relativ gut zurecht und wenn es mal nicht weiter ging, hat mir Deniz aus dem Support Team super weitergeholfen. 5 Sterne nur wegen ihm!

Your Only Health
Germany
5 months using the app
Omnisend replied September 25, 2024

Vielen Dank! 🌟 We’re thrilled to hear that Deniz could help you out. He’s like the Swiss Army knife of support, always ready to tackle any challenge! If you ever need more assistance, you know where to find us!

August 26, 2024

crappy app, suspended my account for no reason and no emails have been going out for lord knows since when.

Nina's Finds
United Arab Emirates
7 days using the app
Omnisend replied August 29, 2024

Thank you for sharing your feedback. We apologize for any inconvenience and frustration caused by the suspension of your account.

As communicated by our senior agent, following a detailed audit by our Compliance team, we regretfully had to suspend your account in adherence to our Anti-Spam Policy and Terms of Service. These policies are in place to ensure the safety and security of all our users.

This decision is final, and we are unable to reinstate your account. We understand this may be disappointing and are truly sorry for any disruption this has caused. If you have any further questions or need additional clarification, please feel free to respond to the email from our senior agent.

Thank you for your understanding.

May 31, 2024

Easy to use with great features

Dai-KOR
United Kingdom
Over 3 years using the app
Omnisend replied June 3, 2024

Hello there,

Thank you for your review! We're glad to hear that you find the app easy to use with great features.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Edited August 2, 2024

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

SOOOO CHIC
United States
2 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him.

If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!

May 26, 2024

Omnisend is incredibly easy to use, and their customer support is excellent. Dilara, in particular, has been very friendly and responds quickly to any questions I have. Highly recommend!

AFERIY US
Hong Kong SAR
About 1 month using the app
Omnisend replied May 30, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find Omnisend easy to use and that our customer support has been excellent. We appreciate your recommendation and are here to support you every step of the way.

If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

August 15, 2024

I would recommend Omnisend for the easy of use

Benmort Store
United States
3 days using the app
Omnisend replied August 19, 2024

Hello there,

Thank you for sharing your feedback! We're delighted that you find Omnisend easy to use. Making our platform intuitive and user-friendly is a top priority, and it’s great to hear that it’s working well for you. Your recommendation means a lot to us!

July 30, 2024

the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can

Pekia
United States
About 3 hours using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear that you consider our platform the best email marketing app and are pleased with the ease of installation and our responsive support team. We're committed to providing quick and effective assistance to ensure your experience remains smooth and successful.

If you need any further help or have additional questions, please don't hesitate to reach out. We're here to support you!

May 16, 2024

Omnisend is truly great. It is great for beginners and they have an amazing team of customer service experts. Karine helped me today with my segments issue and she was really helpful!

LilyAlvee
United States
10 months using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're delighted to hear that you find Omnisend great for beginners and appreciate our customer service team. We're glad Karine was able to help you with your segments issue.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

April 26, 2024

Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)

ICONIC SILKS
Australia
11 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.

If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

June 7, 2024

Nice APP, nice service!

BigBlue Official Store
Japan
Almost 3 years using the app
Omnisend replied June 10, 2024

Hello there,

Thank you for your review! We're glad to hear that you're enjoying the app and our service.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!