Reviews (5,985)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

October 1, 2024

Incredible software for everything related email marketing and SMS. I love the forms you can build to collect subscribers and the support team is incredible fast and efficient at solving everything you ask them. Excellent

INTI Lingerie
Colombia
3 days using the app
Omnisend replied October 3, 2024

Thanks so much for the kind words! 😊 We’re thrilled to hear you’re enjoying the forms, and our support team is always ready to swoop in and save the day. If anything else comes up, don’t hesitate to reach out, we’ve got your back!

October 3, 2024

Fantastic service by "Mariia"

She was super responsible, almost instantaneous!

Zensora
Hong Kong SAR
About 1 month using the app
Omnisend replied October 7, 2024

Thanks for the shoutout! Mariia’s speed is unmatched — she’s always on top of things! We’re here whenever you need us!

August 9, 2024

We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful.

Sila resolved my issue in a matter of minutes and guided me through the resolution.

The Orry Mill
United Kingdom
About 5 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process.

We appreciate your continued trust in Omnisend!

October 17, 2024

Thanks Chaymae for her help and kindness!

Aliving Home
United States
7 months using the app
Omnisend replied October 18, 2024

Thank you for your kind words! 🌟 We’re thrilled to hear Chaymae was able to help you out. If you need anything else, just give us a shout!

August 16, 2024

The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.

Jollyknits
Switzerland
4 months using the app
Omnisend replied August 19, 2024

Hello there,

Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition.

Your recommendation is much appreciated, and we're here to continue supporting your success!

July 23, 2024

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

CocoAlexandra
Hong Kong SAR
About 4 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed to providing prompt and effective support to ensure everything works smoothly for you.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

September 26, 2024

perfect tool and just great online service

Lady Sens
France
25 days using the app
Omnisend replied September 30, 2024

Thanks so much for the kind words! We’re thrilled you’re loving the tool and our service. If you ever need anything, just give us a shout!

August 7, 2024

Omnisend is super easy and seamless. It allowed me to set up pop up email sign ups, email automations, and multiple marketing campaigns in just a few clicks. Kayque from their support team was super helpful and guided me in every step of the way. Check out the free plan and when your store grows go for the paid plan!

Huxey
United Kingdom
4 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We’re delighted to hear that Omnisend has made it easy for you to set up your marketing campaigns. It’s wonderful to know that Kayque provided the support you needed.

We’re excited to continue supporting you as your business grows!

September 18, 2024

Very good customer support and continuously try to get you where you want to be. Appreciated.

Winetales
Denmark
About 2 months using the app
Omnisend replied September 20, 2024

Support is what we do best - your appreciation means so much to us! Thank you for the kind words, we're always here to help!

August 7, 2024

I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!

Actv8
Australia
Over 1 year using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you.

We're always here to help!