Omnisend Email Marketing & SMS , 5,694 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.
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Beran gave very insightful information on how to translate my workflow into another language. My business just started with Omnisend and we are happy with the app
Hello there,
Thank you for sharing your positive feedback! We're delighted to hear that Beran provided insightful guidance for translating your workflow into another language. It's great to know that your experience with Omnisend has been satisfactory as you embark on your business journey.
If you have any further questions or need assistance, feel free to reach out. We're here to help!
Super easy to use.
Great customer support!
Matija was super helpful!
Omnisend is a superb app. Incredibly flexible and complete. Their support is stellar! My account was hacked and Maria helped me gain control of it immediately. Thank you, Maria! --- months later, once again Omnisend came through with more stellar support. Fast, friendly, and efficient. Thank you, Sila!
Sanya and the others were very helpful and fast!
Hello there,
Thank you for your feedback! We're pleased to hear that Sanya and our team were able to provide helpful and fast assistance to you. Ensuring prompt and effective support is important to us, and we're glad we could meet your expectations.
If you have any additional questions or require further assistance, feel free to reach out. We're here to help!
Very Very Expensive........
Hello there,
Thank you for sharing your feedback with us. We understand your concern regarding pricing and apologize for any inconvenience caused.
At Omnisend, we strive to provide value for our users while ensuring a fair pricing structure. We continuously evaluate our pricing to offer competitive rates in the market.
To help optimize your billing and maximize the value of your investment with Omnisend, a senior representative has reached out to you. They will share best practices regarding audience management to ensure you get the most out of our platform.
We appreciate your feedback and the opportunity to improve. Please don't hesitate to get back to them via email.
Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!
Very fast and helpful customer service and support. Agustin did an amazing job at helping me resolve my issues today!
Baarath helped me resolve issues I had with ease and made sure to follow me up.. highly recommend !
Great app and great customer service!
I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!