Reviews (5,988)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its cost-effectiveness and comprehensive features, ideal for e-commerce. It offers a free plan suitable for startups, customizable templates, and user segmentation. The intuitive interface and drag-and-drop builder make it easy for beginners, while responsive customer support and extensive educational resources further enhance its value. Merchants find it effective for integrating email and SMS marketing into their strategies.

July 26, 2024

Omni send is truly the best email workflow platform and has helped my business grow to new heights.

The support is incredible, I was guided by Kayque on how to set up exactly what I needed for an email sales campaign workflow within an hour and now I have sales rolling in like crazy.

Thank you.

Aega
South Africa
6 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're thrilled to hear that Omnisend has been instrumental in growing your business and that you've found our platform to be the best for your email workflow needs. It's great to know that Kayque provided exceptional support and helped you set up your email sales campaign workflow efficiently. We're delighted that your sales are flourishing, and we appreciate your acknowledgment.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help and ensure your continued success!

October 8, 2024

After trying many expensive apps, I cannot be grateful enough that I found Omnisend. Thank you!

pufosenii.ro
Romania
About 1 hour using the app
Omnisend replied October 10, 2024

Wow, we’re so happy you found us too! Thanks for the awesome feedback!

July 18, 2024

Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much

Run Vault
Australia
About 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that you received prompt support from our team, especially from Dilara. It's great that she could provide specific guidance to help resolve your issues with the domain provider quickly.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your campaigns run smoothly!

April 30, 2024

Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.

Honey & Daisy
United States
Almost 2 years using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance.

If you need further help, don't hesitate to reach out!

August 9, 2024

Sila was able to help with all my concerns and my automations, great service!

kicksion
South Africa
About 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.

If you have any more questions or need further help, feel free to reach out!

September 2, 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Unison Goodies
Romania
25 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.

We appreciate your feedback and are excited to keep supporting your business growth!

July 22, 2024

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Lahay
Australia
10 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that you've been enjoying using Omnisend for your automated emails and newsletters and find our pricing affordable. It's great to know that our support team, including Deniz, has been consistently helpful in resolving your issues promptly.

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

April 2, 2024

Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.

Treasure City
United States
Over 5 years using the app
Omnisend replied April 4, 2024

Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you.
We appreciate your business and look forward to serving you again in the future!

July 22, 2024

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

Jessica Lynne Creations
United States
8 months using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that you're impressed with Omnisend and pleased with your decision to choose us for your email marketing needs. It's great to know that Kayque provided helpful and patient support, ensuring you could successfully connect your account to your domain. We're proud to offer great products and customer service, and we look forward to continuing to support your marketing efforts.

If you need any further assistance, please don't hesitate to reach out. We're here to help!

August 27, 2024

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

PunLord
United States
1 day using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth.

If you have any questions or need further assistance, we're always here to help!