Reviews (5,985)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.
Hello there,
Thank you for sharing your positive experience with Omnisend! We're thrilled to hear that you've been satisfied with our platform. It's great to know that you find our interface preferable to others in the market.
We're also delighted to hear that Karine from our support team provided you with quick and helpful assistance whenever you had questions. Providing excellent support is a priority for us, and we're glad it made a difference for you.
We appreciate your continued trust in Omnisend for your campaigns!
The app for email mktng is the perfect match for my fashion ecommerce.
The customer service is amazing, right away answers, best problem solving ever! Though, I am frustrated as I cant afford up until now the payment plan fixed at 127/month, maybe they could offer a starters plan with more than 500 emails/month and less than the payment plan. a lower/starters fee for up to 3000 or 5000 mails, to be increased as the ecommerce scales Highly recommended!
Maria was so helpful when it came to answering our questions about how to clean up our subscription lists to reduce our monthly bill.
Thank you!
This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.
Hello there,
Thank you for your review! We're pleased to hear that the product has met your needs effectively, especially with initial setups and subsequent usage.
If you need any further assistance or have questions, please feel free to reach out. We're here to help!
Sila was able to help with all my concerns and my automations, great service!
Hello there,
Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.
If you have any more questions or need further help, feel free to reach out!
Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.
Hello there,
Thank you for your review! We're glad to hear that you find Omnisend super easy to use and faster compared to other email marketing services. It's great to know that our platform is clean, quick to set up, and works efficiently even with more complex campaigns.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.
Hello there,
Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided professional assistance and made your experience pleasant. We'll pass along your 5-star praise to her.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!
Hello there,
Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate our continuous improvements, such as the new review feature, and that you find our customer service great. We're glad to hear that our service agents have been friendly and helpful. Your recommendation means a lot to us!
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!
Hello there,
Thank you for your review! We're thrilled to hear that Maria was able to quickly help you resolve your issues with the discount setup, and that you find the platform easy to use and versatile. Your recommendation is greatly appreciated, and we're glad that Omnisend is meeting your needs effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued success with our platform!
Best customer support, great value email marketing app
Hello there,
Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!