Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

July 8, 2024

This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.

MaxBotix
United States
4 months using the app
Omnisend replied July 11, 2024

Hello there,

Thank you for your review! We're pleased to hear that the product has met your needs effectively, especially with initial setups and subsequent usage.

If you ...

September 9, 2024

Dilara replied very quickly, was super nice and helpful! 10/10 customer service, I'm very satisfied!

Innovative.lt
Lithuania
4 months using the app
Omnisend replied September 16, 2024

Wow, thanks for the fantastic review! We’re thrilled to hear Dilara was quick, nice, and helpful. If there were a customer service Olympics, Dilara would definitely be ...

September 6, 2024

Thanks so much to Baarath for all the help we had with the issues we encountered when registering Omnisend
Thank you dear Baarath , I will recommend this APP to people

Beastboard
China
2 months using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Baarath was able to assist you effectively with the issues you encountered during registration. Your ...

June 25, 2024

Super easy to use. I've used other things like Klaviyo and quite a few other email marketing services in particular. Omnisend is a lot cleaner and most importantly faster. It's easy to set up and it works quickly. Klaviyo is sluggish while using and when you start to build out more complicated campaigns it becomes an issue.

ELO Gaming Limited
Canada
4 months using the app
Omnisend replied July 1, 2024

Hello there,

Thank you for your review! We're glad to hear that you find Omnisend super easy to use and faster compared to other email marketing services. It's great to know ...

September 15, 2024

"In four months, the monthly fee increased from 20 USD to 100 USD. Why are the charges getting higher and higher? No detailed fee breakdown has been provided, nor has any explanation been given as to why the charges keep increasing.

Some Mugs
Hong Kong SAR
7 months using the app
Omnisend replied September 18, 2024

Thank you for taking the time to share your feedback. We understand your concerns, and I want to let you know that our senior customer support specialist has already reached ...

May 24, 2024

I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!

Eat by Alex
Switzerland
About 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate ...

June 18, 2024

Customer support is always so quick and helpful and the team are really friendly. It's nice speaking to humans rather than robots! I was in contact with Sila, who was really professional - 5 stars to Sila too.

Slowood
Hong Kong SAR
About 4 years using the app
Omnisend replied June 20, 2024

Hello there,

Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided ...

August 9, 2024

Sila was able to help with all my concerns and my automations, great service!

kicksion
South Africa
About 2 years using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for sharing your experience! We're thrilled to hear that Sila was able to address all your concerns and assist with your automations.

If you have any ...

September 24, 2024

I couldn’t be happier! The customer service is great—always responsive and helpful whenever I have questions. The user interface (UI) and user experience (UX) are also top; everything is intuitive and easy to navigate. Highly recommend this app to anyone.

Markley
Germany
About 24 hours using the app
Omnisend replied September 25, 2024

Thank you for the wonderful review! We couldn’t be happier to hear that you’re enjoying our customer service and user experience! Not going to lie, we think we’re great too! ...

April 10, 2024

i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement.

The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep ...

PHYTOSKIN
United States
Over 3 years using the app
Omnisend replied April 15, 2024

Hello there,

Thank you for your positive feedback! We greatly value your satisfaction with our platform and the assistance provided by Augustin. We strive to maintain a high ...