Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

July 23, 2024

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Fluid X Limited
Hong Kong SAR
About 3 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations.

If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

July 31, 2024

That has to be the best support ive ever seen!

The App itself works amazingly well. Its easy to use and has a LOT of Features.

Worth every penny in my opinion.

But boy... that support is DE_LICIOUS!

Friendly and fast and always helpful!

12/10!

True Organic Cosmetics
Austria
7 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating!

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

August 27, 2024

Omnisend has truly made things easier for my business. Their articles are super helpful, and their customer service is quick to respond and very helpful. The platform is easy to use, especially compared to others I've tried like Klaviyo, Yotpo, and Shopify Email. As a startup, their pricing fits perfectly with my needs. It's been a relief to finally find a tool that works well for me.

PunLord
United States
1 day using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for your detailed review! We're delighted to hear that Omnisend has been a beneficial tool for your business, making things easier and providing valuable resources. It's great to know that our customer service has been responsive and helpful, and that our platform's usability and pricing align well with your startup needs. We're thrilled that Omnisend fits so well for you and look forward to continuing to support your business growth.

If you have any questions or need further assistance, we're always here to help!

September 2, 2024

Omnisend is making sales from day 1 and their support was very quick and helpful.

Unison Goodies
Romania
25 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're delighted to hear that Omnisend has been effective in driving sales from day one and that you found our support quick and helpful. We're here to ensure your continued success, so if you have any more questions or need further assistance, please don't hesitate to reach out.

We appreciate your feedback and are excited to keep supporting your business growth!

July 26, 2024

Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.

Creation Furniture
United Kingdom
Over 1 year using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it.

We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!

September 27, 2024

Recommend!! Dilara helps me a lot. Thanks

KetieStory
China
7 days using the app
Omnisend replied September 30, 2024

Thank you for the 5 stars! We’re so happy to hear Dilara was a big help. If you ever need anything else, we’ve got your back! 😊

April 26, 2024

Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)

ICONIC SILKS
Australia
11 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him.

If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

October 8, 2024

After trying many expensive apps, I cannot be grateful enough that I found Omnisend. Thank you!

pufosenii.ro
Romania
About 1 hour using the app
Omnisend replied October 10, 2024

Wow, we’re so happy you found us too! Thanks for the awesome feedback!

August 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Ravenpaws
Greece
11 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations.

If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!

March 17, 2024

I have been using Omnisend for a few months only and I really enjoyed creating email campaigns on it. I needed some help today about "Sender Domains" and sent them an email. Beran immediately answered me with clear instructions, while being very patient and polite. I followed all the steps he guided me through until the problem was solved. I am pleasantly surprised with the great customer service and how smoothly the issue was fixed. Thank you!

Doriane Greens
France
5 months using the app