Reviews (5,991)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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I was having some issues with the discount set up and Maria was very helpful and super fast to solve it! The platform is really easy to use and there's a lot one can do with it. Would totally recommend!
Hello there,
Thank you for your review! We're thrilled to hear that Maria was able to quickly help you resolve your issues with the discount setup, and that you find the platform easy to use and versatile. Your recommendation is greatly appreciated, and we're glad that Omnisend is meeting your needs effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued success with our platform!
Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!
Hello there,
Thank you for your review! We're thrilled to hear that you find our app the best for automations and campaigns, and that our customer support is exceptional. We're glad Didem could assist you effectively with screenshots, video, and advice.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing.
In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.
Hello there,
Thank you for your review! We appreciate your feedback on the interface. We're glad to hear that you find Omnisend to be an excellent platform for email marketing.
If you need any assistance or have further questions, please don't hesitate to reach out. We're here to help!
Best customer support, great value email marketing app
Hello there,
Thank you for your review! We're thrilled to hear that you appreciate our customer support and find great value in our email marketing app. We're committed to providing the best service and features to support your success.
If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!
First class! Prompt and friendly response.
Thank you for the kind words! We aim to keep our responses as prompt and friendly as a coffee delivery on a Monday morning! ☕ Glad we could help!
Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.
Hello there,
Thank you for your review! We're delighted to hear that you find Omnisend easy to use, with excellent integration and great customer service. It's wonderful to know that Maria was able to assist you effectively.
We appreciate your recommendation and are here to help whenever you need assistance.
I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble.
I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs.
However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.
Hello there,
Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years.
We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.
Merci beaucoup! Thrilled to know you’re sticking with us, don’t worry, we’ll keep the great service rolling, no snooze buttons here! 😄
I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.
Hello there,
Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Sila is very helpful! Thank you very much. I have been doing automations recently for my e-commerce, and she helped me a lot. She is very reactive and helpful. I had answers to my questions very quickly. Thank you again.