Reviews (5,991)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.
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Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.
Hello there,
Thank you for your review! We're pleased to hear that Maria provided great support and resolved the issue with your template quickly and efficiently.
If you ...
Been a customer for several years, happy at first then:
- Omnisend pushed a review widget on all my product pages without my approval - showing zero reviews on each product page (I have thousands of very good reviews) impacting my conversions
- Omnisend keeps increasing their prices at a very high rate
(you basically have no choice other than paying more - and they how annoying it is to switch ...
Hello there,
Thank you for sharing your detailed feedback. We sincerely apologize for the issues you've experienced, particularly with the review widget and the price ...
Kayque made the whole authentication process very simple and guided me with ease through the steps that I couldn't quite understand on my own. Very knowledgable, I would recommend Kayque's service to anyone in need!
Hi there,
Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our ...
Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!
Hello there,
Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues.
If you have any more questions ...
First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails.
Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive.
This company truly wants to be great, and it shows. Highly recommend!
They are taking advantage of customers. Despite preventing me from sending SMS, they refuse to refund my money. In 2024, paying for email sends is outdated when other services offer unlimited emails with their plans. They won't let me use SMS but won't return my funds either. Diego behaves like a con artist. Initially, when I asked for a refund, he ignored my messages over several days. Later, ...
Hello there,
Thank you for your detailed feedback. We sincerely apologize for any inconvenience you've experienced.
The situation arose due to a high volume of SMS messages ...
This app was good, untill they started deceiving their customers.
At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have.
We have just 600 active subscribers, and they are charging us like we have 3000 +.
HIGHLY AVOID THIS APP!!!
Hello there,
Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure.
Our billing system is ...
I LOVE this app. I am new to this world and this app is so user friendly and the support team is always available, very helpful and kind. I am excited grow my business with Omnisend!
Hello there,
Thank you for your enthusiastic review! We're thrilled to hear that you love Omnisend and find our app user-friendly and our support team accessible and helpful ...
I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!
Hello there,
Thank you for your review! We're delighted to hear that our customer service has been a big help with every problem you've encountered.
If you have any more ...
You guys are so good, especially Dilara, not only beautiful but Cook as well...
My Best...
Hello there,
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and ...