Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

January 9, 2024

Great step by step help!

Purveyor 15
United States
About 1 month using the app
Edited January 11, 2024

Omnisend has been absolutely amazing! They have a very intuitive interface, but Omnisend have 24/7 chat help assistance. When I had a couple of questions, Diego helped me right away. Nice to know there are folks who care and are there to help. I would definitely recommend. Thanks!!!

ellabee
United States
2 months using the app
October 18, 2023

Sila from Omnisend provided excellent customer service. She was prompt, clear, and knew exactly what to do to help me fix my issue (which was to learn about embedded forms!)

THANK you!

Jean

Alumna House
United States
Almost 5 years using the app
November 8, 2023

I had a problem with completing the background color of my mail. I I messaged the support desk and within a few minutes I was helped by Berman. Berman indicated that he was going to check it and within a day I had a response again and I could solve the problem myself. Top service!

reverafem
Netherlands
5 months using the app
February 9, 2024

This Good!!!!

ModaMode
United States
About 1 month using the app
January 7, 2024

I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.

Wondo World
United States
About 3 hours using the app
November 1, 2023

We've tried them all! Mailchimp, Klaviyo, Campaign Monitor, even Emarsys. What we've come to enjoy use (and works so well) is Omnisend. Simple and easy to get up and running and it's tools help you top build engagement not just send eMail. I'd def. recommend giving Omnisend a go as you get an enterprise level product wrapped into an easier to use interface that sends breautiful eMail and SMS. Great product and also a free tier!

Mike's Bagels
Australia
4 months using the app
January 16, 2024

Just subscribed to Omnisend... Great first experience!
Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million

AVVIIVVA.COM
Switzerland
About 6 hours using the app
November 9, 2023

Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!

VEGEA
Bulgaria
Over 2 years using the app
March 6, 2024

great

DECOGUY
South Africa
4 months using the app