Reviews (5,985)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

September 4, 2024

the best customer service team. They were so patient with me when I didn't understand something. So efficient and super helpful. Would recommend Omnisend anyday :)

1 of Seven
United Kingdom
4 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your wonderful review! We're so pleased to hear that our customer service team was patient, efficient, and helpful in assisting you. Your recommendation means a lot to us, and we're thrilled that you would choose Omnisend.

If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help you every step of the way! 😊

March 27, 2024

First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails.

Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive.

This company truly wants to be great, and it shows. Highly recommend!

The Wellness Company
United States
10 months using the app
July 8, 2024

You guys are so good, especially Dilara, not only beautiful but Cook as well...

My Best...

danozdirect
Australia
7 months using the app
Omnisend replied July 9, 2024

Hello there,

Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our team, especially Dilara. We appreciate your feedback and are glad to have been able to assist you effectively.

If you have any more questions or need further help, please don't hesitate to reach out. We're here to help!

May 30, 2024

I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!

Must Buy Finds
United States
3 months using the app
Omnisend replied June 3, 2024

Hello there,

Thank you for your review! We're delighted to hear that our customer service has been a big help with every problem you've encountered.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

March 5, 2024

I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes.

The Thermia Suites
Greece
9 months using the app
August 22, 2024

I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response.

I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.

Citywide Drinks
United Kingdom
About 1 month using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools.

We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required.

For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/.

A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support.

We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.

July 24, 2024

Great support! Showed me exactly what was needed.

urbancalmcoffee.ca
Canada
About 2 years using the app
Omnisend replied August 5, 2024

Hello there,

Thank you for your review! We're glad to hear that you received great support and found exactly what you needed.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

March 23, 2024

They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.

Sky Sins
India
Almost 5 years using the app
Omnisend replied March 26, 2024

Hello,

Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service.

We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact.

We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you.

Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed.

Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance.

Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly.

Thank you for your patience and understanding as we strive to enhance our support services.

May 29, 2024

Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)

JESS CURRIER
United States
About 1 year using the app
Omnisend replied June 3, 2024

Hello there,

Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

March 9, 2024

Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!

Casano Club
Switzerland
About 2 years using the app