Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

September 29, 2024

Very helpful and available

Glemoe
Italy
6 days using the app
Omnisend replied October 2, 2024

Thanks so much! 😊 We’re always here and ready to help whenever you need us. If you ever have more questions, don’t hesitate to reach out!

March 19, 2024

I have installed omnisend, Karine has helped me a lot in the whole configuration process, she knows what she is doing and what the problem is, I have done everything the first time. thanks a lot to Karine

Hogarten
Spain
6 months using the app
August 23, 2024

Fantastic app very easy to use and would definitely recommend. The insights are also amazing.

Handmade by Ducky
United Kingdom
About 1 month using the app
Omnisend replied August 26, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a ...

July 15, 2024

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

dorilou
Belgium
2 months using the app
Omnisend replied July 18, 2024

Hello there,

Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed ...

August 2, 2024

Thank you, Dilara, for your exceptional help in solving my problem. Dilara, was amazing. the service was quick, she even provided a screen recording helping me with my issue.

She's Fit
Canada
18 days using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're delighted to hear about your positive experience with Dilara and how her exceptional service, including a helpful screen ...

September 27, 2024

Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;)

Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)

brautgeflüster
Austria
1 day using the app
Omnisend replied September 30, 2024

Danke für Ihr fantastisches Feedback! 🎉 We’re thrilled to hear you love the modern look of our newsletters and that they don’t end up in spam—that’s definitely a challenge! 😄 ...

July 9, 2024

Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)

RENZA
United Kingdom
5 months using the app
Omnisend replied July 11, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you're pleased with our product and exceptional customer service. It's great to know that Alex and Karine ...

September 7, 2024

I had some issues configuring my DNS settings and Mathías from customer support was more than helpful providing multiple suggestions and relevant information.

PetGala
United States
2 days using the app
Omnisend replied September 9, 2024

Hello there,

Thank you for your review! We're glad to hear that Mathías was able to provide helpful support and guide you through configuring your DNS settings.

If you ...

August 4, 2024

Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!

Flying Iron Golf
United States
3 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and ...

April 8, 2024

Fantastic customer service. Beran was very helpful with our authentication issues explaining everything step by step in a simple and easy way.

Asayu Japan
Japan
Over 2 years using the app
Omnisend replied April 11, 2024

Hi there,

We're delighted to hear that you had such a positive experience with our customer service team. Providing clear and simple explanations to resolve your ...