Reviews (5,986)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust free plan, ideal for new businesses, and its easy-to-use interface that simplifies email campaign management. Key features include email automation, customizable templates, and seamless integration with Shopify. Additionally, the app provides valuable educational resources and responsive customer support, which is frequently highlighted for its effectiveness and follow-up. Merchants credit the app with boosting customer engagement and increasing revenue.
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Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!
Seems like the app keeps having new and more complicated issues, as the years pass.
We have been using it since 2014, when back then everything used to work fine.
Every update that added, just keeps creating issues that support seems unable to resolve.
WELL DEAR DEVELOPER,
Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the problem.
Instead i have to endure talking to 7 different people "BEACUSE THEIR SHIFT IS OVER", AND EACH ONE sends me a 10page guideline to read.
I would suggest either get a tech guy who understands to solve the problem or inform us that you are unable to fix the app.
Again its a pitty after 10 years of using the app, each year you manage to degrade it with your updates.
Update 6 Mar 2024: After 7 weeks you still haven't managed to resolve the problem, leaving us without any email communication with our clients.
Hello!
Thank you for your ongoing commitment to Omnisend, and we truly appreciate your detailed feedback.
We recognize the frustration caused by communicating with multiple team members, especially after you've been working closely with one dedicated representative. Your loyalty and the decade-long partnership with Omnisend are highly valued, and we regret any inconvenience this situation has caused.
We assure you that your case is receiving focused attention from our dedicated representative, who is well-acquainted with the context of your issue.
In the spirit of collaboration, we kindly request your continued cooperation as we work towards finding a solution. Your insights are invaluable in guiding our efforts to enhance your experience. If there are specific details or information you can share that might expedite the resolution, we would be grateful.
We remain committed to improving the app and ensuring your satisfaction. Thank you for your understanding and cooperation as we strive to address your concerns.
easy enough for the average user to work with, easy to understand
Hello there,
Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Excellent customer service by Kayque - super timely, direct, clear - got what I needed to get done!
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
Hello there,
Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us!
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!
I've been happily using Omnisend for the last few years and although there's been some price changes it still continues to perform how I need it to.
Further to that, their customer service is excellent, all the team members including Beran and Karine and have been very supportive and helpful ensuring my problems were resolved, thank you.
Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question.
Highly recommend!
Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!
I've always been a little bit overwhelmed by email softwares. I'm getting myself more involved with my email campaigns and so far, OmniSend delivers on it's promises. The real fear is to hit the Send button... but that's not their fault. It's my own insecurities. I recently had to contact support because one of my forms was not saving properly and got excellent support from Didem. My form was missing an essential block and it got solved hands on. My website is on https://www.geeksngears.com
Omnisend is to me the best email marketing tool. I've used four so far, and Omnisend is definitely my favourite.
It is user friendly, has features that were missing from tools I previously used (like sending an individual computer generated discount code to new subscribers), and my opening rates are higher. (This is also due to me writing better emails I'm sure, but I I truly believe that Omnisend helps).
There is also a great support team there to answer any question you may have.