Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

July 31, 2024

This app is way easier to use and the customer service is awesome! They helped me resolve my issue!

Redeem The Flag LLC
United States
2 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you find our app easy to use and that you had an awesome experience with our customer service team. We're ...

July 27, 2024

It integrate pop up and email automation, great app!
Thank a lot to Saleh!

Orangme
United Kingdom
6 months using the app
Omnisend replied August 5, 2024

Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was ...

April 30, 2024

Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps.

But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market?

Here is my honest feedback.
Before asking others to switch, at least learn what ...

HYKLE
Bulgaria
8 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your feedback. We apologize for any dissatisfaction you've experienced with our "Reviews" feature. Your input is invaluable, and we're working to ...

Edited June 28, 2024

I had a very bad experience with Omnisend, They stopped providing me service, but did not refund my money
They advertise that their service is unlimited emails, but their definition of unlimited is x60 contacts, which they only note in a very small way on the pricing page.
They present a problem and do not provide a solution, they use too many technical words and do not explain it clearly so that ...

MCK Store
Vietnam
Over 1 year using the app
Omnisend replied June 20, 2024

Hello there,

Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret ...

March 20, 2024

Beran was super helpful with the problem I had and the automations part is awesome!

MAB Lash
United States
11 months using the app
August 9, 2024

Eduarda was very helpful in resolving my issue. The Omnisend team is very professional and smart.

BRADOUR
United States
12 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for the positive feedback! We're glad Eduarda was able to assist you effectively.

If you need any more support or have further questions, don't ...

April 30, 2024

As always, Luiz, the savior! This guy help me always that I need. I like being helped by him, because he solves problems quickly and is always very helpful. Sucesso, bro.

Buy's Clever
Brazil
10 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that Luiz has consistently been a reliable source of assistance for you. We're glad to know that he solves ...

August 25, 2024

I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, ...

English Decoratives Originals
United Kingdom
About 7 hours using the app
Omnisend replied August 29, 2024

Hello there,

Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after ...

March 17, 2024

Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.

GalactiZen
Israel
5 months using the app
April 17, 2024

I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.

FNTCASE OFFICIAL
United States
About 1 year using the app
Omnisend replied April 22, 2024

Hello there,

Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features.
If you ever need assistance or have any questions, ...