Reviews (5,991)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

May 21, 2024

Great APP so far. Has been wonderful and a lot more to learn.

Live Ledge
United States
About 1 year using the app
Omnisend replied May 27, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you're enjoying the app so far and finding it wonderful. There's always more to explore and learn, and we're here to support you every step of the way.

If you have any questions or need further assistance, feel free to reach out.

April 25, 2024

Beran was super helpful and professional. He helped me with an issue I had with our subscribers.

NoMakeupMakeup
United States
5 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!

August 7, 2024

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

WOGLO
United States
3 months using the app
Omnisend replied August 12, 2024

Hello there,

Thank you for your feedback! We're glad to hear that Maria was able to assist you promptly and effectively.

We're always here to help whenever you need it!

August 1, 2024

Easy to use and Kayque was very very helpful.

Mad Wild Wine
United States
Over 3 years using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful.

If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

June 7, 2024

Omnisend is amazing and I will never use anyone else! I had a quick question and Karine took care of everything! Keep the YouTube videos coming also!

Much Needed Joe
United States
3 months using the app
Omnisend replied June 10, 2024

Hello there,

Thank you for your enthusiastic review! We're thrilled to hear that you're loving Omnisend and appreciate Karine's prompt assistance. We're glad you enjoy our YouTube videos and will keep them coming.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

July 11, 2024

Amazing customer service, they're there to help you every step of the way. So grateful!

Out Came the Sun
United States
5 months using the app
Omnisend replied July 15, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that you're pleased with our customer service and that our team has been helpful every step of the way. We're here to support you, and if you need any further assistance, please don't hesitate to reach out.

We appreciate your gratitude and are here to continue providing excellent service!

October 29, 2024

Outstanding platform

Sauvé - Authentic Skincare
Romania
About 4 hours using the app
Omnisend replied October 31, 2024

Outstanding feedback from an outstanding user! 💥 Thanks so much for the kind words!

April 29, 2024

Beran provided exceptional support. Patient and helpful, Beran addressed my concerns promptly. His expertise and friendly manner made the experience a pleasure. Highly recommend!

Japanese-Online-Store (JOS)
Japan
Over 1 year using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your glowing review! We're thrilled to hear that our agent provided you with exceptional support. It's fantastic to know that Beran's patience and helpfulness in addressing your concerns promptly made for a pleasant experience. We appreciate your recommendation and are grateful for your kind words.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

April 29, 2024

I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.

Wild Coast Kayaks
South Africa
8 months using the app
Omnisend replied May 2, 2024

Hello there,

Thank you for your positive feedback! We're delighted to hear that Sanya provided you with great help and that she was quick and thorough in assisting you. It's fantastic to know that you were able to upgrade your plan to better accommodate your needs with her guidance.

If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

April 9, 2024

Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.

Foreside Home & Garden Wholesale
United States
About 1 year using the app
Omnisend replied April 11, 2024

Hello there,

We're thrilled to hear that you had a superb experience with Omnisend! Our customer service team is dedicated to providing helpful assistance, and we're delighted to know that your issues were resolved quickly. Thank you for your kind words and for choosing Omnisend!

If you need anything else, you know where to find us.