Reviews (5,996)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

July 17, 2017

This app is very easy to use and effective. Good for gaining insight into the effectiveness of your emails too!

2pure
United Kingdom
Over 10 years using the app
October 30, 2014

Just installed this app. Works great so far.

Luxury Erotica
United States
4 months using the app
October 29, 2014

One of the best ways to reach out to our customers. We are a small online business in natural beauty products and Soundest gives us hundreds of email marketing for free per month, this is a must have for your business.

The Worx Online
Canada
4 months using the app
September 27, 2024

Endlich ein moderner Look für meine Newsletter. Und sie landen nicht im Spam und das ist schon eine Herausforderung ;)

Der Support ist schnell, super freundlich und geduldig. Jetzt bin ich gut gerüstet und freue mich schon auf einen schönen Workflow mit Omnisend ;)

brautgeflüster
Austria
1 day using the app
Omnisend replied September 30, 2024

Danke für Ihr fantastisches Feedback! 🎉 We’re thrilled to hear you love the modern look of our newsletters and that they don’t end up in spam—that’s definitely a challenge! 😄 ...

Edited March 6, 2024

Seems like the app keeps having new and more complicated issues, as the years pass.
We have been using it since 2014, when back then everything used to work fine.
Every update that added, just keeps creating issues that support seems unable to resolve.

WELL DEAR DEVELOPER,

Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the ...

GIANNOPOULOS.GR
Greece
Over 9 years using the app
Omnisend replied February 23, 2024

Hello!

Thank you for your ongoing commitment to Omnisend, and we truly appreciate your detailed feedback.

We recognize the frustration caused by communicating with multiple ...

August 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Ravenpaws
Greece
11 months using the app
Omnisend replied August 8, 2024

Hello there,

Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly ...

June 6, 2023

Nothing short of fantastic! intuitive, fairly priced and extremely feature-rich. We've been using Omnisend for our marketing for some years, and have had great results.

Cuddledown
United Kingdom
Over 9 years using the app
July 31, 2015

added this app a couple months ago, it's added a decent amount subscribers with the small popup on our website .. did our first newsletter the other day, so easy to create it and send! and good reporting as well.. awesome app!

Thecupcakeroom
Australia
Over 9 years using the app
August 4, 2024

Maria was very helpful, she took the time to fully understand my question and walked me through how to solve all of my questions!

Flying Iron Golf
United States
10 months using the app
Omnisend replied August 6, 2024

Hello there,

Thank you for sharing your experience! We're delighted to hear that Maria provided you with excellent support, taking the time to fully understand and ...

November 15, 2023

Maria was very helpful!! Thank you!!! Very responsive/

R. Hanauer Bow Ties
United States
About 9 years using the app