Reviews (5,777)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies email campaign management. They commend the responsive customer support, particularly staff members Beran, Karine, and Luiz, for their assistance. Features like customizable templates and powerful email automation are noted for enhancing brand identity and improving customer engagement and sales. The comprehensive free plan and educational resources are also highlighted as valuable for developing effective marketing strategies. The 24/7 customer support is especially valued for its availability, helping merchants increase revenue and customer retention.
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The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.
Hello there,
Thank you for your feedback! We're thrilled to hear that you're impressed with the support and features offered by Omnisend. We strive to provide an extensive range of tools to meet your marketing needs.
If you have any questions or need assistance making the most of our platform, feel free to reach out. We're here to help you succeed!
I love this app! Pretty simple to use and with GREAT customer care!!!!
Hi there,
Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that our customer care has met your expectations. If you have any further feedback or questions, feel free to reach out anytime.
We appreciate your support!
Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes
Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else.
I am very satisfied with the omnisend support! Thank you Beran !
Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.
Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time.
Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow.
We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.
Hello there!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.
At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services.
To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.
I looked at several email marketing apps and decided that Omnisend had the most features for the price was the most user friendly of the ones I looked at in my opinion. That was really important to me as is what kind of support the company offers. I recently needed some help with an issue I was having and Karine in support was both courteous and knowledgeable as well as patient. My computereze isn't that great but she managed to figure out what I was trying to explain to her and helped me fix it in no time. I would definitely recommend the Omnisend app.
Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.
Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!
Awesome customer service!
Hello there,
Thank you for your review! We're thrilled to hear that you found our customer service awesome.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered.
Thank you for helping me then sharing your knowledge, see you soon.
Hello there,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our online agent. We're glad to know that Karine's patience and spontaneity were helpful in resolving the issues you encountered. Your satisfaction is our priority, and we look forward to assisting you again in the future.
If you have any more questions or need assistance, don't hesitate to reach out. We're here for you!