Reviews (5,777)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies email campaign management. They commend the responsive customer support, particularly staff members Beran, Karine, and Luiz, for their assistance. Features like customizable templates and powerful email automation are noted for enhancing brand identity and improving customer engagement and sales. The comprehensive free plan and educational resources are also highlighted as valuable for developing effective marketing strategies. The 24/7 customer support is especially valued for its availability, helping merchants increase revenue and customer retention.

February 22, 2024

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

for the Ageless
United Kingdom
Almost 5 years using the app
May 8, 2024

The support on Omni send is crazy good and so are the Email flows, templates, sms, notifications, ect. ITS ENDLESS.

QuickShop
New Zealand
19 days using the app
Omnisend replied May 9, 2024

Hello there,

Thank you for your feedback! We're thrilled to hear that you're impressed with the support and features offered by Omnisend. We strive to provide an extensive range of tools to meet your marketing needs.

If you have any questions or need assistance making the most of our platform, feel free to reach out. We're here to help you succeed!

April 14, 2024

I love this app! Pretty simple to use and with GREAT customer care!!!!

AstekahCoaching
United States
3 months using the app
Omnisend replied April 18, 2024

Hi there,

Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that our customer care has met your expectations. If you have any further feedback or questions, feel free to reach out anytime.

We appreciate your support!

March 5, 2024

Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously.

Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time.

Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow.

We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work.

Enviable Beauty
United States
Almost 3 years using the app
Omnisend replied March 6, 2024

Hello there!

Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered with our platform and customer support.

At Omnisend, we are actively working to address any issues our customers raise, and your case is no exception! Your feedback is invaluable, and we're committed to enhancing our services.

To address your concerns directly, our support representative has reached out to you. We appreciate your patience and the opportunity to assist you in resolving these matters.

February 22, 2024

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

Kultcha Collective
Australia
Almost 5 years using the app
March 6, 2024

I looked at several email marketing apps and decided that Omnisend had the most features for the price was the most user friendly of the ones I looked at in my opinion. That was really important to me as is what kind of support the company offers. I recently needed some help with an issue I was having and Karine in support was both courteous and knowledgeable as well as patient. My computereze isn't that great but she managed to figure out what I was trying to explain to her and helped me fix it in no time. I would definitely recommend the Omnisend app.

Louie's Apparel
United States
4 months using the app
March 17, 2024

Great app, the integration is smooth, the mail setup is easy, and the support (thank you Dilara!) always helps. Recommend.

GalactiZen
Israel
5 months using the app
March 9, 2024

Very good experience with Kayque! Professional and fast, I've received all the answers needed to my questions. Thank you!

Casano Club
Switzerland
About 2 years using the app
June 21, 2024

Awesome customer service!

Lukata
Lithuania
About 1 month using the app
Omnisend replied June 24, 2024

Hello there,

Thank you for your review! We're thrilled to hear that you found our customer service awesome.

If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

March 5, 2024

I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes.

The Thermia Suites
Greece
9 months using the app