Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

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Merchants appreciate this app for its user-friendly interface, comprehensive features, and easy integration with Shopify. It's praised for its variety of tools including email campaigns, automations, and audience segmentation, which have reportedly boosted sales and conversions. The customer service is described as responsive and knowledgeable. Merchants also value the affordable pricing, customizable email templates, and insightful analytics.

Edited October 7, 2023

Updating my review to give them five instead of one star. Early on I had problems getting this app to work, but after great and professional support it works well and I have had no problems.

Siamaya Chocolate
9 days using the app
November 20, 2023

Olesia has been so helpful and so quick to respond to all my questions. Very grateful to have such great support!

3 months using the app
August 18, 2023

I've experimented with different email marketing tools, particularly those integrated with Shopify. Many were not intuitive and difficult to adapt to. However, upon a professional recommendation, I chose Omnisend for its ease of use. While there are aspects that can't be tailored, such as auto-response emails, their support team was both helpful and prompt.

About 2 months using the app
October 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Element Fire Extinguishers
10 days using the app
August 18, 2023

Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)

Zaoli Beauty
United States
About 2 years using the app
September 16, 2023

Omnisend has been impressive in their continued development on the backend as well as their personalized service.

United States
Over 4 years using the app
October 21, 2023

Beran was very responsive to my questions! The application support is very welcoming and helpful. Thanks for all your help!

Mon Petit Dressing
5 months using the app
October 10, 2023

Omnisned is a great app with many features that are available for free, which is a great option for small business. Customer support is easy to access and timely. Thank you Luiz for the support!

Noboa Tropicals
14 days using the app
September 10, 2023

The Omnisend team have been super helpful in assisting me set up my email marketing. Their response is very quick too. Thank you to all the staff who have helped me so far!

Franki and Cove
About 1 month using the app
October 13, 2023

Omnisend Support Help, with Specialist Beran, Deserves 5 Stars!

I recently had a fantastic experience with Omnisend's support, thanks to Specialist Beran. Their response time was quick, and their expertise was outstanding. Beran not only solved my issue but took the time to ensure I understood the solution. Their professionalism and commitment to customer satisfaction were truly impressive. I highly recommend Omnisend, and I'm grateful for the excellent support provided by Beran.

11 days using the app