Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

December 25, 2023

Highly recommend Omnisend, it's easy to use and the help team are fantastic. The templates are great and easy to use. The automations are straight forward too.

Big Little Gift Box
New Zealand
4 months using the app
December 23, 2023

I got this app because I was hoping it would offer real time reup reminder emails for consumables ( you should need another about now), sent at precise periods following purchase. (I was offered custom programming options for this running in the lots of hundreds of dollars.) It can. It does. But after learning how to do batch files in DOS 3.3 some 40 years ago my computer skills have waned. Thus, it was frustrating learning how to get this wrench to fit my socket. The support department, including Karine, Deniz, Kayque, Beran, and perhaps a few more, were more than up to the task. Once I got them to understand what means step-by-step instructions I was off and running.

Purrified Air
United States
4 days using the app
December 19, 2023

Amazing. Baren is always so helpful and make everything easier for me.

Physiogel Pakistan
Pakistan
About 1 year using the app
January 15, 2024

The app is very nice and the interface is user-friendly! The customer service is also very friendly and supportive. Beran was real nice and was part of the team that helped me get my toll-free number verified. I am more likely to recommend Omnisend than any other app.

Yonovus
Nigeria
10 days using the app
December 6, 2023

We are a company that uses Omnisendi in Turkey. It helps us a lot in sending e-mails to our customers or gaining new subscribers. Thanks to Mr. Deniz, who is in the Support team, we can implement many workflows and automation in case of problems we experience. This is the best e-mail application available on Shopify.

Argimo
Türkiye
About 1 month using the app
November 23, 2023

Dilara,thank you so much.
I asked about setting up a coupon combination and they were very kind and helpful in answering my questions.
I will contact you if I have any more questions.

Sockwell Japan
Japan
Over 3 years using the app
January 13, 2024

I would like to thank Beran for his outstanding support in resolving the issue. His expertise and helpfulness have been invaluable in helping me handle the situation. His clear explanations and patient approach have made the support process extremely pleasant. Thank you very much, Beran, for your professional and efficient assistance!

ALUNAS
Germany
About 1 month using the app
January 9, 2024

I have just started up with email marketing. Happy with the quick and fast service offered by Beran. Beran guided me with a personalized video targeting the specific issue I was dealing with. He was happy to guide me step by step. He was kind enough to test emails to check if they were working swiftly and precisely. Happy that my issue is resolved. So, far I am loving the app and the awesome service Omnisend offers. Thank you for helping me with email marketing and growing my store. Highly recommend!

ExplorerThreads
India
3 days using the app
January 19, 2024

Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!

Crystal Finesse
United Kingdom
5 days using the app
February 2, 2024

Get point and correct solution. No waste words. All done.

Raintree
Canada
2 months using the app