Reviews (5,996)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effectiveness and comprehensive free plan, ideal for startups. It features a user-friendly interface with customizable email flows, review app integrations, and SMS marketing tools that enhance marketing efforts. The seamless Shopify integration and reliable performance simplify campaign management. Customer support is also highlighted for its responsiveness and effectiveness in providing personalized assistance and resolving issues quickly.

March 4, 2025

The transition onto omnisend was spectacular. Omnisend overall is a great program to use and allowed me to delete 3 apps that were all running in my store. The customer service is great!

The Original Dog Company
United States
2 days using the app
Omnisend replied March 6, 2025

Spectacular transitions and fewer apps cluttering your store? Now that’s what we love to hear! 🚀 We’re thrilled that Omnisend is streamlining your workflow and making things ...

November 6, 2024

I like this app a lot, and I am deeply thankful for support teams for their help, especially Johnny and Dilara, who was on my case. Super quickly and very professional. Thank You, guys a lot!

PilnasNamas.lt
Lithuania
Almost 2 years using the app
Omnisend replied November 8, 2024

Thanks a lot for the awesome feedback! Johnny and Dilara will be doing a happy dance knowing their support helped you. We’ve got your back, anytime you need it, just give us ...

February 20, 2025

Nice app and great support from Maria!

Bimmer Elite
Netherlands
2 days using the app
Omnisend replied February 24, 2025

Great app + great support = happy customers! 🎉 We love that Maria made a difference for you. Thanks for the shoutout!

December 22, 2024

Johnny is awesome! best customer support ever!

RaveBeetle
United States
9 days using the app
Omnisend replied December 24, 2024

Awesome meets awesome! Johnny’s thrilled to hear this, and we’re all beaming with pride. Thanks for making our day! 😊

January 30, 2025

Super service SAV

Luxury Scrunchy
France
2 days using the app
Omnisend replied February 3, 2025

Grand merci pour votre retour ! 🚀 We’re all about making support smooth and stress-free — so glad we could help!

November 28, 2024

Best ever! I have tried several different Email Marketing apps and this by far is the best! Great assistance, easy to use and priced right!

Minnesota Custom Woolens
United States
About 1 month using the app
Omnisend replied December 2, 2024

Best ever? Wow, you’ve made our day! 😊 Thank you for the amazing feedback—it’s fantastic to hear Omnisend stands out from the crowd. We’re thrilled you love the ease of use, ...

November 27, 2024

La personne qui m'a aidée a pris le temps nécessaire pour résoudre mon problème avec beaucoup de professionnalisme et de patience. Grâce à lui, tout fonctionne parfaitement maintenant. Un grand merci pour cette qualité d'accompagnement, ça fait toute la différence !

ME & PROUD - boutique LGBT & LGBTQIA+
France
About 1 month using the app
Omnisend replied November 29, 2024

Wow, merci for such a thoughtful review! 😊 It’s fantastic to hear that the support you received made a real difference, and we’re so glad everything is running smoothly now. ...

October 29, 2024

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

| Five O' Six |
Australia
Over 3 years using the app
Omnisend replied October 31, 2024

Thanks a million! We’re all about solving the problem and setting you up for future wins, kind of like a two-for-one deal, but way better! 💪 Here’s to many more successful ...

October 24, 2024

Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much!

Ambient Lounge® - UK
United Kingdom
Over 5 years using the app
Omnisend replied October 25, 2024

Thanks for the lovely feedback! Dilara is fantastic at what she does, kind of like a coffee for your emails, giving them a boost when they need it! If there’s anything else ...

November 13, 2024

They will increase price for no reason, and stop giving you options to choose.
the first time they over charged me by 70 dollars, I contacted them, got a refund, and this time they went from 30 40 a month to 80 a month, WITHOUT notifying me.

EqualRXN
United States
4 months using the app
Omnisend replied November 18, 2024

Thank you for sharing your concerns with us. We truly value your feedback and would like to provide some clarity regarding how our quarterly plans work and address your ...