Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, robust features, and seamless Shopify integration. They value its automation capabilities for custom email campaigns and the dual functionality of email and SMS marketing. The quality templates and customization options are praised for their ease of use. The 24/7 chat support is consistently recognized for its responsiveness. However, reporting features are only available in the premium version, but those who have access find them beneficial.

January 16, 2024

Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!

wornbyreza
United States
30 days using the app
February 1, 2024

Great product, works well. Support is a breeze. We had an issue with verification of emails for sending using the new DMARK/DKIM setup, but Maria helped us solve it in a blink. Top support, great product.

Linda's Kitchen
United States
4 months using the app
December 6, 2023

I had Karine help me today. Fantastic job, the app had been set up (by me wrongly) but sending out a discount code I didn't want or couldn't find. She went to work and found exactly the source to enable me to change it! Absolutely fantastic job so glad to have this company onboard with my shop

the Housite UK
United Kingdom
About 1 year using the app
January 21, 2024

Beran was amazing with helping me. Even sent me a loom so I could understand better. Great app. So much better than Klaviyo. Digging the new flyout and push notifications.

MoonEaze
United States
10 months using the app
January 17, 2024

I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.

DRMCHSRS
United States
5 months using the app
January 24, 2024

Thanks Baarath, helped me resolve an email issue I had.

Shop CK5.com
United States
Almost 4 years using the app
February 1, 2024

Luiz was so helpful- I genuinely did not really know what I was doing, but with their help was able to successfully set up the DNS stuff and email that I was requiring! Very helpful and patient with me!

B Positive
Canada
3 months using the app
January 4, 2024

Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.

Rejuva Fresh
United States
Over 1 year using the app
January 5, 2024

Useful app with lots of great features. Awesome support - thank you, Karine!

COMFYIST
United States
About 1 year using the app
December 21, 2023

I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!

MMAS Elegance
United Arab Emirates
About 1 month using the app