Reviews (624)
Overall rating
4.2
September 26, 2017
Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole?
Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a couple of hours.
I've found their customer service responsive and eager to consider my needs as a customer and their iteration and new feature development seems to be clipping along at a nice, speedy pace.
Betsyandiya
United States
5 days using the app