Reviews (2,571)

Overall rating
4.5
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
April 6, 2025

I actually find it absurd that in order to get email or chat support I have to upgrade my plan??

"Your access to email support and live chat has expired.

Check out plans for pricing and upgrade options."

Mistakes Made
United States
11 months using the app
Klaviyo replied April 8, 2025

Thank you for your review. Email support is available for users on our free plan for the first 60 days, and upgrading your plan to one of our paid subscriptions will give you access to email and live chat support.

You still have access to the following resources on your free plan:

- Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. 

- Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account.

- Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.