Reviews (3,359)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effective email marketing and SMS tools, noting its seamless Shopify integration and cost-saving benefits. The email builder offers extensive customization, and the user-friendly interface aids in managing personalized marketing flows. Support is responsive, especially with 24/7 chat on paid plans. Powerful segmentation and analytics are highlighted for enhancing customer engagement and driving business growth through targeted campaigns and automation.

January 21, 2025

I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify.

I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; )

I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.

Halo Beauty
United States
Almost 7 years using the app
Klaviyo replied January 23, 2025

Thanks so much for your loyalty, and the 5 star review! It means a lot!

February 19, 2025

I am using Klaviyo for a longer time already, but have only just started to look deeper into the system and its possibilities. Once you have understood the system, it is easy to go deeper and deeper in order to optimize the newsletters and flows more and more. The support is excellent. Thanks also to Daniela, who helped me so quickly last Saturday! A clear recommendation!

SiaLinda.com
Germany
Almost 4 years using the app
Klaviyo replied February 20, 2025

So glad to hear you’re loving Klaviyo! Thanks for taking the time to share your thoughts. We will make sure to pass along this positive feedback to Daniela as well!

February 12, 2025

Top-notch customer service. I just spent almost an hour speaking with Julia F. in the help center chat, and she was AMAZING. She was so helpful and thorough with her answers. She helped me solve all the issues that were causing our low deliverability rate, and she even sent me a loom video to help me understand. I now feel so much more confident about sending emails! Thank you, Klaviyo!

Fatskn
Canada
Over 5 years using the app
Klaviyo replied February 14, 2025

Thanks so much for the review! We'll pass your kind words along to Julia!

March 17, 2025

Best ever app I wouldn't be without this invaluable tool. Integrates so well with Shopify, the amount of information I can get about my customers is amazing.

Koa Organics
New Zealand
Almost 4 years using the app
Klaviyo replied March 19, 2025

Thank you so much for the review! We're really happy to hear that you're getting so much out of Klaviyo.

March 12, 2025

Klaviyo is hands down the best for email marketing and reporting! With 15+ years in the game and experience with five other platforms, I can say Klaviyo is the simplest, most efficient, and a total time-saver. Plus, it seamlessly integrates with Shopify—a must-have!

Barneys Salon Supplies
Australia
Over 4 years using the app
Klaviyo replied March 17, 2025

It's awesome to hear that you're having a great experience with Klaviyo. We really appreciate the 5 stars!

March 16, 2025

Best emailing tool on the market. Although pretty new to emailing, it was super easy to navigate in the system, set all the flows and campaings. Customer service is great too (I would just switch off Kira, these ai assistants are still more annoying than helping)

ũnbeaten performance
Czechia
About 1 year using the app
Klaviyo replied March 17, 2025

Thanks so much for your 5 star review! We're really glad you had such a positive experience with our support team, and we'll take your feedback regarding our AI assistant ...

February 12, 2025

I've been using Klaviyo for a while now, and it's been a game-changer for email marketing. The automation features are super intuitive, and I love how easy it is to segment audiences for more targeted campaigns. The analytics are also really detailed, making it easy to track performance and adjust strategies. It does take some time to fully explore all the features, but once you get the hang of ...

Flaviar
United States
About 1 year using the app
Klaviyo replied February 14, 2025

It's great to hear that you're loving our features! We're always working to ensure you can get the most out of Klaviyo while learning about your customers at the same time. ...

March 7, 2025

I've used Privy, Omnisend in the past and finally migrated to Klaviyo. It's the ultimate Email Solution. Every function you can think out, Klaviyo had make it happen. And the service people are helpful and friendly. 5 Stars! Recommend!

Makera
United States
Almost 3 years using the app
Klaviyo replied March 10, 2025

We appreciate the 5 stars, and the shout-out to our awesome support team! We're glad that you're having such a great experience with Klaviyo.

March 19, 2025

Between the information I received from my business mentor whose has worked closely with many business owners and people who use this platform, it was a no brainer.

O totally would recommend it to anyone whose starting a business and need email and sms blast like these guys do.

Premium Blend Brand
United States
About 1 year using the app
Klaviyo replied March 21, 2025

Thank you for your support! We really appreciate the 5 stars!

January 9, 2025

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.

Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone ...

EFFYDESK
Canada
Almost 5 years using the app
Klaviyo replied January 16, 2025

Thank you so much for the 5-star review!