Reviews (3,246)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

January 21, 2025

I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify.

I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; )

I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.

Halo Beauty
United States
Almost 7 years using the app
Klaviyo replied January 23, 2025

Thanks so much for your loyalty, and the 5 star review! It means a lot!

January 9, 2025

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.

Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone serious about growing their e-commerce business.

EFFYDESK
Canada
Almost 5 years using the app
Klaviyo replied January 16, 2025

Thank you so much for the 5-star review!

February 12, 2025

Top-notch customer service. I just spent almost an hour speaking with Julia F. in the help center chat, and she was AMAZING. She was so helpful and thorough with her answers. She helped me solve all the issues that were causing our low deliverability rate, and she even sent me a loom video to help me understand. I now feel so much more confident about sending emails! Thank you, Klaviyo!

Fatskn
Canada
Over 5 years using the app
Klaviyo replied February 14, 2025

Thanks so much for the review! We'll pass your kind words along to Julia!

February 12, 2025

I've been using Klaviyo for a while now, and it's been a game-changer for email marketing. The automation features are super intuitive, and I love how easy it is to segment audiences for more targeted campaigns. The analytics are also really detailed, making it easy to track performance and adjust strategies. It does take some time to fully explore all the features, but once you get the hang of it, it's a powerful tool. Definitely worth it if you're serious about email marketing!

Flaviar
United States
About 1 year using the app
Klaviyo replied February 14, 2025

It's great to hear that you're loving our features! We're always working to ensure you can get the most out of Klaviyo while learning about your customers at the same time. Thank you for the 5 stars!

January 27, 2025

Brilliant app. Integrates well with Shopify. We've been using them for several years now. Klaviyo is one of the best email and SMS marketing platforms that we've experienced. Highly recommend.

Blue Ridge Overland Gear
United States
Over 5 years using the app
Klaviyo replied January 29, 2025

Thanks for the shout-out! We're glad that you're loving our platform, and thanks for the 5 stars!

February 12, 2025

We made the switch to Klaviyo in 2021 and we've been extremely pleased with the results — our open rates for our highly segmented emails average between 70% and 80% and our click rate is well above the industry average for our vertical. Support is fast and responsive, and there are so many live trainings and other resources to help you understand your marketing. Would happily recommend Klaviyo.

Spoiled Rotten
United States
About 3 years using the app
Klaviyo replied February 14, 2025

It's awesome to hear that you're seeing success with Klaviyo. Those are some great open rates. Thank you for the 5 stars!

February 18, 2025

We utilise Klaviyo for our Digital Marketing/Email Campaigns and this creates a continuous revenue stream for our online business.
Automated sends are also a huge help to retain customers on the fringe.

CANTEROS.nz
New Zealand
Almost 6 years using the app
Klaviyo replied February 20, 2025

Thank you for your positive feedback!

February 12, 2025

Signed up to this last year and although for a small business it seems expensive you do get a lot for your money. It does so much more than what my Shopify emails could in terms of segmenting and reaching different customers. There's also lots of benchmarks, metrics and reports to help you analyse what's working and what's not, although I do need to get my head around them. Plenty of tutorials to help you and also educational webinars. The support team are also on hand and reply very quickly.

The Wrinkly Elephant Company
United Kingdom
8 months using the app
Klaviyo replied February 14, 2025

It's awesome to hear that you're seeing success with Klaviyo. We're always here to help out! Thank you for the 5 star review!

February 2, 2025

If you're looking for a powerful marketing platform that helps you maximize sales, build customer relationships, and create a thriving community around your brand, Klaviyo is the way to go! It’s more than just an email and SMS marketing tool—it’s a growth engine designed for e-commerce brands that want to deliver personalized, data-driven campaigns with ease. If you're serious about scaling your business and want a marketing tool that does more than just send emails, Klaviyo is a game-changer. Its smart automation, customer insights, and seamless integrations make it the ultimate platform for e-commerce brands looking to drive revenue and foster long-term relationships.

10/10 – Highly Recommended for E-Commerce Marketing!

Vagitaminz
United States
12 months using the app
Klaviyo replied February 4, 2025

Thank you so much for the praise! We're glad you're loving Klaviyo and seeing so much success with your e-commerce marketing!

February 18, 2025

Klaviyo is our #1 tool for generating website sales. Their support team is great, the resources are helpful and their platform is easy to use. We couldn't run our website without it. Highly recommend!

Date Lady
United States
Almost 5 years using the app
Klaviyo replied February 20, 2025

We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share, and we’re always here if you need us.