Reviews (3,185)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

January 21, 2025

I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify.

I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; )

I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.

Halo Beauty
United States
Almost 7 years using the app
Klaviyo replied January 23, 2025

Thanks so much for your loyalty, and the 5 star review! It means a lot!

January 9, 2025

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.

Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone serious about growing their e-commerce business.

EFFYDESK
Canada
Almost 5 years using the app
Klaviyo replied January 16, 2025

Thank you so much for the 5-star review!

November 18, 2024

Great customer service, especially when I'm in a pickle and can't understand how things work properly :) The system is great, but there are a few things that need tweaking like being able to open a profile in a list, and then hit the back button. You should be able to go back to the list you were in, not go to all profiles.

Daily Orders
Australia
About 4 years using the app
December 17, 2024

The best email platform there is. Klayvio has been a copmlete game changer for our business. Highly recommend it.
The reviews aspect of Klayvio still nees a lot of work though, we tried that and didn't find it great value for money and lacking in a lot of areas that we needed. But the email side of it is amazing

Shoeq
United Arab Emirates
Almost 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your loyal support!

November 28, 2024

Klaviyo has made sending promotional emails a breeze. Love how easy it is to add new emails through Shopify POS and through our website. Copying campaigns and blocks super easy too, saving time and optimizing our reach. Highly recommend!

Lunaroma Aromatic Apothecary
United States
About 4 years using the app
December 11, 2024

Easy and with a lot of tutorials so you can figure out how most things work. Set up is easy with loads of templates or you can create your own.

My Pretty Babi
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 22, 2025

Klaviyo has been exceptionally good for our company. We have increased sales exponentially while connecting with our customers on a personal level while expanding our customer base. The exponential growth adn future potential is unlimited. We are very happy.

The World's Greatest Rejuvenation
United States
Over 4 years using the app
Klaviyo replied January 24, 2025

We're so happy to hear that you're happy with Klaviyo - thank you for your 5 star review! :)

December 22, 2024

Great email platform and integrates really well with Shopify. They've got all you need to set you up for success in the email space! Great support if you are on Klaviyo enterprise plan.

Paula's Choice Singapore
Singapore
About 5 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 20, 2024

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Become ™
United Kingdom
Almost 6 years using the app
December 11, 2024

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry.

The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, and other such guides.

Micro Kickboard
United States
Almost 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!