Reviews (3,208)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

January 9, 2025

The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.

Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone ...

EFFYDESK
Canada
Almost 5 years using the app
Klaviyo replied January 16, 2025

Thank you so much for the 5-star review!

December 17, 2024

The best email platform there is. Klayvio has been a copmlete game changer for our business. Highly recommend it.
The reviews aspect of Klayvio still nees a lot of work though, we tried that and didn't find it great value for money and lacking in a lot of areas that we needed. But the email side of it is amazing

Shoeq
United Arab Emirates
Almost 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your loyal support!

November 18, 2024

Great customer service, especially when I'm in a pickle and can't understand how things work properly :) The system is great, but there are a few things that need tweaking like being able to open a profile in a list, and then hit the back button. You should be able to go back to the list you were in, not go to all profiles.

Daily Orders
Australia
About 4 years using the app
December 11, 2024

Easy and with a lot of tutorials so you can figure out how most things work. Set up is easy with loads of templates or you can create your own.

My Pretty Babi
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 28, 2024

Klaviyo has made sending promotional emails a breeze. Love how easy it is to add new emails through Shopify POS and through our website. Copying campaigns and blocks super easy too, saving time and optimizing our reach. Highly recommend!

Lunaroma Aromatic Apothecary
United States
About 4 years using the app
December 22, 2024

Great email platform and integrates really well with Shopify. They've got all you need to set you up for success in the email space! Great support if you are on Klaviyo enterprise plan.

Paula's Choice Singapore
Singapore
About 5 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 20, 2024

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Become ™
United Kingdom
Almost 6 years using the app
December 11, 2024

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry.

The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, ...

Micro Kickboard
United States
Almost 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 14, 2025

We’ve been using Klaviyo for our business, GatorStrike Pickleball, and it has been an absolute game-changer! As the creators of premium pickleball paddles, we needed a platform that could help us connect with our growing community and showcase our products effectively. Klaviyo’s robust email marketing and automation tools have exceeded all expectations.

From seamless email campaigns to ...

GATORSTRIKE
United States
11 months using the app
Klaviyo replied January 16, 2025

Thank YOU for choosing us! So glad we can help you grow. We appreciate the review!

January 15, 2025

Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value

Nice Lasers
United States
Over 1 year using the app
Klaviyo replied January 17, 2025

Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!