Reviews (3,196)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

December 11, 2024

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry.

The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, and other such guides.

Micro Kickboard
United States
Almost 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 14, 2025

We’ve been using Klaviyo for our business, GatorStrike Pickleball, and it has been an absolute game-changer! As the creators of premium pickleball paddles, we needed a platform that could help us connect with our growing community and showcase our products effectively. Klaviyo’s robust email marketing and automation tools have exceeded all expectations.

From seamless email campaigns to personalized customer journeys, Klaviyo has made it incredibly easy to engage our customers and drive traffic to our website, https://www.GatorStrike.com The analytics and segmentation features allow us to tailor our messages, ensuring we reach the right audience every time.

We’ve seen a significant boost in customer engagement and sales since integrating Klaviyo into our marketing strategy. If you’re looking for a reliable, data-driven marketing platform to grow your brand, Klaviyo is the way to go!

Thank you, Klaviyo, for helping GatorStrike Pickleball stay ahead in the game!

GATORSTRIKE
United States
11 months using the app
Klaviyo replied January 16, 2025

Thank YOU for choosing us! So glad we can help you grow. We appreciate the review!

Edited January 21, 2025

A Cataclysmic Change That Puts Long-Time Customers at Risk

I have been a loyal Klaviyo customer for the past 6 years, sending around 2 emails a week to less than 5000 contacts. I recently learned about their new policy that will charge me for every active profile—a massive price hike from $100 per month to $860 per month for hosting all my profiles. This change came with almost no notice and I now have less than 3 weeks to suppress over 75% of my hard-earned, paid-for email profiles.

Why would Klaviyo risk losing customers like me, especially after 6 years of loyalty? I barely use the service to its full potential—why should I pay for profiles I don’t actively use? This is an incredibly disruptive change, and frankly, it feels like Klaviyo has given no thought to how it will affect smaller, long-time customers.

I hoped Klaviyo would rethink this price change or, at the very least, give us more time to determine which profiles to keep active. But instead, I feel forced to look for a more affordable platform that can offer better value. For me, Klaviyo is simply not worth more than $100/month anymore, and I’m deeply disappointed in how they’ve handled this change.

Adding: Klaviyo response doesn't address my issues at all. More time to reduce emails would be much more appreciated than 25% off... Seriously? 25% off of $860/month? Are you thinking I'll just make the jump from $100/month to $645 per month?

Pandere Shoes
United States
Almost 5 years using the app
Klaviyo replied January 21, 2025

We absolutely want our customers to keep hard-earned active profiles that lead to revenue and growth for their business. Klaviyo exists to help you to understand your customers and drive growth from those relationships. While most of our customers are not seeing any change to their email plan, we are providing an Appreciation Discount for many customers, including Pandere Shoes, whose active profiles have grown well beyond their current plan. This discount allows customers to get on the right plan for their active profile count, while only paying a maximum of 25% more for their email plan than they are today.

We encourage customers to look for additional communications sent today so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.

January 24, 2025

Pretty useless customer service. Probably one of the worst I've ever encountered.

I've spent weeks being bounced between different operators, going back and forth talking about the same thing and it just simply seemed like nobody knew what were they actually doing there. I was getting the same canned messages over and over again.

The issue I had was so simple that should have literally been resolved in seconds, but here we are...second week now, and we are right where we started! Meanwhile I noticed they closed my case and marked it as "resolved" ha-ha.

Custom Amp Covers
United States
Over 5 years using the app
Klaviyo replied January 27, 2025

We're so sorry to hear that you've had a negative experience, and are committed to making sure you have the best possible experience with Klaviyo - please be on the lookout for a response from our team!

December 11, 2024

They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!

club athletics co.
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 18, 2024

Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.

Love At First Try
United States
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 15, 2025

Incredible campaign building and management: I feel in control of the data and presentation of my brand while also getting great feedback and insights towards how to improve my marketing. Great value

Nice Lasers
United States
Over 1 year using the app
Klaviyo replied January 17, 2025

Thank you so much for your positive feedback - we are so happy you're getting value out of the platform, and we will always work to make sure that is the case!

January 8, 2025

Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!

Every Knee Clothing Co.
United States
10 months using the app
Klaviyo replied January 10, 2025

Thank you so much for the review. Can't wait to see you continue to grow with us!

January 23, 2025

Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.

Bec Hardy Wines
Australia
About 3 years using the app
Klaviyo replied January 24, 2025

Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!

January 8, 2025

Matt was very patient and helpful. He spent the time asking more questions and we finally uncovered the issue. Saved me giving up and hiring someone to fix what was in the end just my knowledge gap.

Love by EMI
Australia
Over 2 years using the app
Klaviyo replied January 10, 2025

Thanks for your review! We'll pass along your praise to Matt - he's a rockstar!