Reviews (3,233)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

February 6, 2025

Highly recomended, ultra intuitive. If you are a person who likes to build systems, you will spent a lot of time here, because you will love it

Aurea
United States
8 months using the app
Klaviyo replied February 10, 2025

We appreciate the 5 stars, and are glad you're enjoying your time on Klaviyo!

January 29, 2025

disappointed that they have changed their pricing model so that I am locked into paying for my entire subscriber list even if I am not utilizing the entire list. The price split between paying for active profiles and amount of emails means you will always overpay. I would suggest seeking a cheaper alternative which I am now forced to do in order to save money. a shame as I have been using klaviyo ...

Buddies Pet Shop
Australia
Over 4 years using the app
Klaviyo replied January 31, 2025

Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that ...

December 19, 2024

Klaviyo has been the perfect tool for our email marketing efforts and for our reviews. We are a bootstrapped startup using only social media and email for our marketing efforts so far and Klaviyo has made it so easy for us reach out to our community in a personalized way (easy flow creation, easy segmentation, etc.). We can't wait to grow with Klaviyo!

Seenaya
United States
4 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your detailed review. We can't wait to see your brand grow! If you need any assistance you know where to find us.

January 30, 2025

Klaviyo has transformed our Email Marketing!
From how easy and intuitive it is to use, to the quality of the template and build options to the segregation of data.
Highly recommend!

Valentines Clay
United Kingdom
3 months using the app
Klaviyo replied February 3, 2025

Thank you for your positive review!

Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over ...

ONE STRIKE
United States
3 months using the app
Klaviyo replied January 7, 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.

Edited January 8, 2025

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction ...

Northwest Guitars
United Kingdom
About 1 year using the app
Klaviyo replied January 7, 2025

Hello, please keep an eye out for an email from a manager on Klaviyo’s Support Team. We’re committed to finding a solution for you as quickly as possible.

Thank you for your ...

December 30, 2024

I love Klaviyo! Super efficient and effective for all of my email needs.

Creative Collection
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 18, 2024

Highly recommend
Integrates seamless with Shopify.
Is easy to use and navigate makes it essy to set up all automations you need.

Simple Country Living Shop
Australia
Over 1 year using the app
January 24, 2025

Glad that i was able to make my inital sales with klaviyo
thank you so much nothing more than the excitement of first order

Posher
India
4 months using the app
Klaviyo replied January 27, 2025

So glad you're seeing sales already! Thank you for your 5 star review!

January 16, 2025

Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10!

Shop Womaness
United States
About 4 years using the app
Klaviyo replied January 21, 2025

Thank you for the 5 stars! We'll pass your praise along to Matthew!