Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

by Klaviyo

Grow your business with Email & SMS Marketing Automation

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    12% of ratings are 1 stars

All reviews

31 - 40 of 1403 reviews

The Lynnette Bonner Bookstore

This app is great for working with Shopify, I only wish that it was a little less technical to use. It can do so many powerful things, but figuring out how to make it do them can be a bit tricky. I'm especially thinking of flows when I say this, if you don't know what a boolean is, then, like me, you might have to have help building your flows. So this is the part that I wish was a little more user-friendly. However, when I couldn't figure it out, Klaviyo's technical help was amazing. They stepped up and simply created the steps I needed them to. In that regard they are TOP NOTCH. And I'm very happy with the automatically created abandoned cart flows, etc. It really is a powerful tool for use with Shopify. Great job!


Klaviyo is a great email program. It's intuitive and integrates perfectly with Shopify to aid segmenting and analytics, and the support we receive is excellent!

California Baby

We have been using Klaviyo for about 3 years now and it's a great program. Pricing can be adjusted easily on how many emails you send a month and it's easy to build emails and analyze the stats after. If your account is big enough, they provide a customer success rep that will analyze your account and offer helpful suggestions.

701 Hoodies

This is the best email option for Shopify stores, hands down. No other email marketing service gives this level of integration, automation, and user behavior to the table. I've tested out AWeber, Mailchimp, Drip, Constant Contact, ConvertKit (and some others I'm forgetting) and for ecommerce, Klaviyo is the best.


We love Klaviyo, great features and very helpful to build more engagement with our customers! Easy to handle.

Ma Ntuma Shop

I love it. I've learned a lot in a few days with Klaviyo. I think the templates are great. I do wish there was improved video content on how to use it but YouTube helped me out. Also wish easier way to save my own email templates so I can easily reuse and modify. Otherwise, I love it!

SociEx Studios

Very easy to use I enjoy their platform thus far and am excited to build more engagement with my subscribers


Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.


Klaviyo is great! Being able to understand my customers and communicate with them based on that has never been easier for me and our business! Truly a gamechanger for us and I'm so thankful we switched over to them a few years ago!


I am Klaviyo's biggest fan! When I started with them in 2019, I had zero contacts. We now have over 1 million emails collected with outstanding segmentation. Our open rates began around 8% and now have soared to nearly 30%. Klaviyo drives 20% of our business's revenue. Further, their customer service is unlike anything I have ever experienced. I've had the same rep since day 1 (Katelyn!) and she knows our business inside and out - every emaill, every flow, and she is always available to help. Having both SMS and email under one house has also been a game changer for us. A++