Reviews (3,259)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

February 4, 2025

Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.

MAUVAIS
United Kingdom
Over 5 years using the app
Klaviyo replied February 5, 2025

So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.

January 29, 2025

Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.

realskincare.com
United States
About 2 years using the app
Klaviyo replied January 30, 2025

We're so happy to hear this - thank you for the 5-stars! ⭐

January 8, 2025

Very user friendly! Once you find your way around the app and get used to the interaction, it is AWESOME and very responsive. Definitely looking forward to increasing our revenue through the flows. 10/10!!

Every Knee Clothing Co.
United States
10 months using the app
Klaviyo replied January 10, 2025

Thank you so much for the review. Can't wait to see you continue to grow with us!

February 23, 2025

Very useful app. It helps make more profits on my shop. I recommend it.

SaneDoggy
Netherlands
Almost 3 years using the app
Klaviyo replied February 25, 2025

We love to hear this - thank you for your positive review!

February 20, 2025

Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!

Eberjey
United States
Over 3 years using the app
Klaviyo replied February 21, 2025

Thank you for the 5-stars! We will make sure we pass along this positive feedback to Adam!

January 8, 2025

Matt was very patient and helpful. He spent the time asking more questions and we finally uncovered the issue. Saved me giving up and hiring someone to fix what was in the end just my knowledge gap.

Love by EMI
Australia
Over 2 years using the app
Klaviyo replied January 10, 2025

Thanks for your review! We'll pass along your praise to Matt - he's a rockstar!

February 18, 2025

The learning curve can be a bit steep, especially if you are a little rusty on the subject matter. However, the support staff are incredibly helpful - both over email and in the live chat. Aaliyah W was incredible today and is the reason I am leaving this review - they are a lifesaver!

MistAmerica
United States
Almost 2 years using the app
Klaviyo replied February 20, 2025

We really appreciate your positive review! We will make sure to pass along the positive feedback to Aaliyah.

November 20, 2024

We don't use SMS so based on my experience with Klaviyo as an EMS it is the best one out there in terms of functionality and accessibility. If you can't do what you want with Klaviyo then you can always use Integrations to add to the functionality. And if you need more functionality than that then you need to write custom software for your bespoke needs.

Become ™
United Kingdom
Almost 6 years using the app
December 18, 2024

Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.

Love At First Try
United States
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

February 17, 2025

An amazing app with amazing support. The customer service is super skilled and kind, I would 100% recommend using Klaviyo for you site!

Via di Gioia Swimwear
Netherlands
About 2 years using the app
Klaviyo replied February 20, 2025

We really appreciate your feedback! It's great to know our support team made a difference for you. We're always here to help!