Reviews (3,321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and automation tools, crucial for enhancing customer engagement and sales. Its seamless Shopify integration and user-friendly interface make it accessible for all skill levels. Key features include advanced segmentation, analytics, and personalized email sequences. The support team is noted for being responsive and helpful, and additional educational resources like tutorials and webinars are greatly valued.
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Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
They got greedy! I've been their customer since 2017, and I only send emails every now and then. My only use for Klaviyo is their flows and email forms to automate my business for $25 per month, which includes a 5,000-email allocation. I have 17,000 email subscribers, but I'm not a heavy sender—I only send emails during holidays and sales.
Now, their recent change is forcing me to pay $400 per month—a massive jump from $25—just because of active email profiles. What a shame. They got greedy.
I'm now in the process of switching to a new email provider, and I'm sure there are better options out there. Goodbye, Klaviyo. Hopefully, you rethink this long-term decision because you're losing loyal customers like me.
Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times.
If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
The platform’s analytics helps me make actionable insights, while its pre-built templates and flows save time without compromising on quality. With the right setup, Klaviyo can significantly boost your email marketing performance and drive revenue.
Having worked with Klaviyo extensively, I’ve seen firsthand how effective it can be when used strategically. It’s an essential platform for anyone serious about growing their e-commerce business.
Thank you so much for the 5-star review!
Luan from Customer Service answered my query and then took total accountability for seeing it through to completion, which included talking to other departments and searching for information that other people in his organisation had... he took complete ownership of my issue. Fantastic customer service and very reassuring in a digital age when we have next to no idea who we're dealing with and find it impossible to connect with someone who can aeffectively pick up on where their colleague left off. Bravo
Thank you so much for taking the time to submit such a thoughtful review - we will make sure to pass along the positive feedback to Luan!
Klaviyo has been exceptionally good for our company. We have increased sales exponentially while connecting with our customers on a personal level while expanding our customer base. The exponential growth adn future potential is unlimited. We are very happy.
We're so happy to hear that you're happy with Klaviyo - thank you for your 5 star review! :)
Really easy to use program and has useful reports on conversions and how to grow using the growth tools
We're glad you're finding our reporting and growth tools useful and we're always working to help you grow. Thank you so much for the 5-star review!
Terrible changes to pricing!!! RUN AWAY and save your money! We have been a Klaviyo user for around 3 years now. We have around 13,000 active profiles in our list but we generally never send emails to all active profiles. We are on a 1000 active profile plan which allows us to send 10,000 emails (plan price $30/Month) and we are ok with these numbers. Now Klaviyo decides they want to make more money so on February 18, 2025 they are going to force us to move to a higher plan with 13,000 active profiles with 130,000 email sends automatically (plan set at $300/Month), that's a huge and unjustified jump especially given that we are not utilizing our current monthly email sends limit anyways. Honestly, these pricing changes do not make any sense given that the number of active profiles are simply data points in a database that costs Klaviyo nothing to keep. You should be charged for the number of email sends and not for the number of active profiles in a database. Totally non-sensical and greedy move! Save your money and move to another service at this point honestly.
Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.
If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Best email campaign and deep integration e-commerce marketing platform for Shopify, hands down. You pay for it, but it pays you back in spades. Thanks Klaviyo!
We love to hear this - thank you so much for the positive review!
Been using them for over 3 years. Between the price changes and the declining customer support, not to mention the LOW deliverability that they have, it is not worth it -- save your money and go elsewhere.
Thank you for your feedback, Reina. We're sorry to hear that you've had a negative experience with Klaviyo recently. Our Support Leadership team has reached out to you via email directly, in order to address these concerns and help improve your experience with Klaviyo.
Very dishonest company, emails are sent out claiming you can adjust your plan (because they auto upgrade you) I was told I can surpress my lists only to be told later you are no longer able to surpress lists. They refused to give me a refund so I am taking up with the bank!! Do not use them for emails! They make it very complicated to take your money.
Thank you for sharing your experience. A member of our Support leadership team has reached out to you via email to connect with you directly.