Reviews (3,246)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.
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Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.
So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.
Matt was very patient and helpful. He spent the time asking more questions and we finally uncovered the issue. Saved me giving up and hiring someone to fix what was in the end just my knowledge gap.
Thanks for your review! We'll pass along your praise to Matt - he's a rockstar!
Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.
Thank you so much for your support!
The learning curve can be a bit steep, especially if you are a little rusty on the subject matter. However, the support staff are incredibly helpful - both over email and in the live chat. Aaliyah W was incredible today and is the reason I am leaving this review - they are a lifesaver!
We really appreciate your positive review! We will make sure to pass along the positive feedback to Aaliyah.
They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!
Thank you so much for your support!
An amazing app with amazing support. The customer service is super skilled and kind, I would 100% recommend using Klaviyo for you site!
We really appreciate your feedback! It's great to know our support team made a difference for you. We're always here to help!
Really loving the new tools that make segmenting audiences and follow-up emails easier!
Thanks for the 5 stars! We're happy to hear you're liking the new tools!
Highly recomended, ultra intuitive. If you are a person who likes to build systems, you will spent a lot of time here, because you will love it
We appreciate the 5 stars, and are glad you're enjoying your time on Klaviyo!
The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!
Thank you for the 5-star review!
disappointed that they have changed their pricing model so that I am locked into paying for my entire subscriber list even if I am not utilizing the entire list. The price split between paying for active profiles and amount of emails means you will always overpay. I would suggest seeking a cheaper alternative which I am now forced to do in order to save money. a shame as I have been using klaviyo for close to 4 years. but there are much much cheaper options
Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times.
If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase).
We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.