Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

April 16, 2024

Great email marketing app but their greatest assest is their live support which gets you going in a flash!

vctrade.nl
Netherlands
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review, and we have to agree our live support is top-notch.

February 27, 2024

Their support is state of the art. Hayley was great

SportStylez
United States
About 3 years using the app
February 24, 2024

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years.

We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with.

Steer clear. We'll be making this review isn't removed by them.

Mystery MTG
United States
Over 3 years using the app
April 17, 2024

Loving this app so far! And the Klaviyo experts are extremely helpful.

Elite Styles Boutique
United States
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review. They truly are the best!

March 20, 2024

Klaviyo is an essential tool. I like how easy creating emails is.

On the flip side, I wish you could upload larger images (mine get rejected) within the email campaigns. Also, it's a bit tricky playing with formatting inside of emails (bold, italics, keeping the font when you paste text). Lastly, the pricing feels opportunistic the second you squeak past their levels they send you a charge for more.

I'm not leaving Klaviyo but I'm also not jumping for joy or telling my friends they MUST use this email software.

Right Wing Naturals
United States
Over 1 year using the app
March 26, 2024

Excellent support, great platform, easy integration.

DukesHill
United Kingdom
About 1 year using the app
Klaviyo replied April 3, 2024

Thank you "DukesHill", we agree.

April 3, 2024

Very easily integrated with your Shopify store! Highly recommend!

Dwell Home Market
United States
11 months using the app
Klaviyo replied April 8, 2024

Shopify and Klaviyo, it just works! Thank you for the review.

March 27, 2024

The live chat function is truly the most wonderful asset Klaviyo has. Every time I have a question or need assistance with anything Klaviyo-related, I am always met with the most emphatic, conscientious support staff. Megan F was particularly lovely to speak to today.

Youswim
United Kingdom
11 months using the app
April 18, 2024

Excellent Email Marketing. The email builder is so easy and looks awesome

Made It Australia
Australia
8 months using the app
Klaviyo replied April 24, 2024

Hey there, thank you for the review. Will make sure our product team hears this.

February 13, 2024

Helpful efficient team

Reverse Life
United Kingdom
Over 3 years using the app
Klaviyo replied February 14, 2024

We like to think so, thank you for the 5-Star review!