Reviews (3,247)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

January 20, 2025

Really loving the new tools that make segmenting audiences and follow-up emails easier!

Julie Carobini
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks for the 5 stars! We're happy to hear you're liking the new tools!

February 6, 2025

Highly recomended, ultra intuitive. If you are a person who likes to build systems, you will spent a lot of time here, because you will love it

Aurea
United States
8 months using the app
Klaviyo replied February 10, 2025

We appreciate the 5 stars, and are glad you're enjoying your time on Klaviyo!

December 8, 2024

The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!

Velocity Pickleball Paddles
United States
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

January 29, 2025

disappointed that they have changed their pricing model so that I am locked into paying for my entire subscriber list even if I am not utilizing the entire list. The price split between paying for active profiles and amount of emails means you will always overpay. I would suggest seeking a cheaper alternative which I am now forced to do in order to save money. a shame as I have been using klaviyo ...

Buddies Pet Shop
Australia
Over 4 years using the app
Klaviyo replied January 31, 2025

Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that ...

December 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Point of Origin
United States
Over 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 6, 2024

Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!

Known in Heaven Co.
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 30, 2025

Klaviyo has transformed our Email Marketing!
From how easy and intuitive it is to use, to the quality of the template and build options to the segregation of data.
Highly recommend!

Valentines Clay
United Kingdom
3 months using the app
Klaviyo replied February 3, 2025

Thank you for your positive review!

December 19, 2024

Klaviyo has been the perfect tool for our email marketing efforts and for our reviews. We are a bootstrapped startup using only social media and email for our marketing efforts so far and Klaviyo has made it so easy for us reach out to our community in a personalized way (easy flow creation, easy segmentation, etc.). We can't wait to grow with Klaviyo!

Seenaya
United States
4 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your detailed review. We can't wait to see your brand grow! If you need any assistance you know where to find us.

November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app
Edited January 8, 2025

Shocking customer service from the douchebags at Klaviyo. Been with them for 3 years now. Generally all ok. However we've recently reduced the number of contacts/profiles in our email list quite significantly (by around 50,000). We expected this to have a significant effect on our monthly bills, but it seems Klaviyo is still taking out the same monthly amount as they were prior to the reduction ...

Northwest Guitars
United Kingdom
About 1 year using the app
Klaviyo replied January 7, 2025

Hello, please keep an eye out for an email from a manager on Klaviyo’s Support Team. We’re committed to finding a solution for you as quickly as possible.

Thank you for your ...