Reviews (3,262)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

January 30, 2025

We migrated from another ecommerce platform to Shopify and the Klaviyo integration allows us to do 10x more than before. The customer service team is amazing. And by far the best email platform on the market. I had Ellie N just help me with our account since our migration and it saved me hours on hours trying to sort out some issues

Shark Leathers
Australia
10 days using the app
Klaviyo replied February 3, 2025

We are so happy to hear you're loving the platform so far, and we'll make sure to pass on the positive feedback to Ellie!

December 18, 2024

Easy to integrate into Shopify website! I'm new to email marketing so understanding the bigger potential picture is challenging buy Klaviyo makes it fairly easy to learn.

LILY P4D
United States
10 months using the app
Klaviyo replied January 7, 2025

We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources

Edited February 1, 2025

Great email solution. Integrates with Shopify seamlessly! Highly recommended.

STRATTONHSV
United States
Over 1 year using the app
Klaviyo replied January 8, 2025

Thank you for your 5-star review!

December 13, 2024

Its a one stop shop to communicate with your customers by email and sms.

Downtown Diva Chic
United States
12 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

February 7, 2025

I have recently introduced email mkt to my ecommerce and Klaviyo is making the whole process really easy. It's platform is really easy to use and they have resources and tips to answer every question while keeping it really human and personal.

swimseymx
Mexico
4 months using the app
Klaviyo replied February 10, 2025

Thank you so much for this review! We're always happy to help you achieve your goals in any way we can!

December 11, 2024

Simplified our approach to email marketing, easy to use campaign and transactional email creation tools, simple to use automation/flow editor.

GF Fabulosity
United Kingdom
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 10, 2024

We love Klaviyo - just invaluable and the most intuitive email system you can ever have.

Hambino Athletics
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

February 19, 2025

I've been using Klaviyo for three years, but I'm switching to Shopify Email due to their recent cost structure changes. The pricing has become unreasonable, especially for small and mid-sized businesses. There are more affordable options that offer similar functionality without the excessive costs. I’d recommend others consider alternatives to avoid the unnecessary expense. Speak with your wallet ...

Perfect Pitch Chimes
United States
Over 1 year using the app
Klaviyo replied February 21, 2025

Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing ...

December 2, 2024

Klaviyo is MUCH better than the others! Klaviyo is VERY EASY to navigate, yet has every tool you need.

EZ-Level
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 21, 2025

Probably the best Email and SMS tool for any e-commerce store!

SafeStyle Eyewear
Australia
About 4 years using the app
Klaviyo replied January 23, 2025

We certainly think so! Thanks for the 5-star review!