Reviews (3,220)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing, noting its seamless Shopify integration enhances customer engagement and sales. They praise its advanced email builder, effective automation, and comprehensive analytics. The intuitive interface suits newcomers, and the responsive support team, especially the 24/7 chat in paid plans, is frequently commended. It's seen as essential for e-commerce brands aiming to optimize marketing and strengthen customer relationships.

July 11, 2019

We have just started on email marketing, and the Klaviyo app is excellent to use. Feature rich in every sense, and intuitive to work with.

Apace Apparels and Equipments Pvt. Ltd.
India
About 1 year using the app
Edited July 26, 2020

The best app I have run across by a wide margin. I installed it while taking the email marketing 101 course and it was super useful. Made a lot of the tasks and objectives WAY easier. This is big.

Haze Gray Apparel
United States
16 days using the app
June 20, 2022

Good for what it is. Would recommend to anyone looking for an email marketing tool to pair with Shopify.

70x7
United States
About 1 year using the app
January 4, 2018

Very good apps. I recommande it !

Fiil Diva
France
16 days using the app
June 17, 2023

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

downshift
Germany
9 months using the app
April 15, 2021

Love this app! Very simple and easy to use. I have set up the SMS service and am so happy with the results so far.

Chasing Rainbows Children's Boutique
United States
16 days using the app
January 9, 2019

This is a shocking app.
Don't waste your time.

They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.

I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.

Other features that don't work properly:

1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.

Save your money and time - look for something else.

Smooth Sales
Australia
9 months using the app
May 24, 2019

Great way to increase sales, easy to use and the dashboard makes it easy to see the results! Would recommend for anyone looking to email market.

Formula Fun Foamies
United States
16 days using the app
March 22, 2016

Amazing tool! it helps in conversions! we love it

Sexyrealsexdolls
United States
16 days using the app
October 21, 2019

It's good, until it isn't. Our account was suspended today with no warning whatsoever - apparently sending to non engaged customers. It's been 8 hours and NO response from their customer service team. Totally unacceptable.

MDNA SKIN
United States
About 1 year using the app