Klaviyo: Email Marketing & SMS

Good tool, but lacks customer support for the price we are paying. Other tool offer similar features and much better support

This is a must have app, it's amazing!! If you want professional emails sent out to your customers, the ability to send automated emails to new customers on their first purchase, win back customers who haven't purchased for a while and repeat customers, then get this app!

Al principio me costó un poco hacerme con la aplicación y en como ir configurando los mails y campañas, pero poco a poco se ha ido haciendo mas intuitivo y vale la pena. No conectaba con las listas de suscriptores y clientes y podia enviar campañas, una vez solucionado, todo genial ya que tiene muchas plantillas para realizar esas campañas. Sirve muy bien para realizar un seguimiento de los carros abandonados etc,.

Much more cost effective apps available, Spent $1000 in month one and had to wait almost 2 weeks for onboarding to get in touch, I have 45,000 subscribers and was told to email 300 for the first two weeks then increase by 1000 for the next two week, needless to say their was zero return on investment, Probably a great app for a new business with less than 250 contacts

Handsdown the best ecommerce app on shopify. It makes segmenting customers based on all shopify data easy. Very customizable. Ed and the team offer great support too! Highly recommended to improve customer experience and email marketing ROI. 5 stars

Excelent app for marketing and re-marketing, really useful to recover abandened carts and other custumers. The only complain is that it doesn't have chat for tecnical support, and the tutorials not always are user friendly. Excelente aplicación para hacer marketing, remarketing. Muy util para recuperar carritos abandonados. La única queja que tengo es que no hay chat para soporte, y los tutoriales muchas veces no son muy user-friendly

Great! I love this app. It has been pretty usefull for our online store. I just would love to get the emails directly in my inbox and not in my "Promotional" tab.

The software itself does its job well. But it's very disturbing that once you subscribe, you cannot finish the paid subscription. Klavio demands you to contact them by e-mail, but even then they keep stalling and giving empty promises for days that "someone from the team responsible for it will contact you shortly" which obviously doesn't happen.

Extremely shady

Great customer service but a bit pricey considering its feature. However, if you're big on segmentation, it'll be extremely useful in targeting specific customer segments.

worst live support ever. I normally don't normally write reviews, but Klaviyo's customer support is so poor and it's just so not acceptable. We called, emailed many times to request help on integrating our online email form with Klaviyo. Patrick responded and said that "was going to hash that out on monday". Almost a month later, when we still could not use the email sign up contact form, we asked again, he totally forgot. We had to pull out all the past emails to proof that we did request and he did promise to help to solve the problem so that we could use start to use the email. If you have to argue with your customer support to get support; this is really hard, especially when your support totally denied it and we had to pull out our communication emails to proof that the issue is still there and we are still waiting.