Klaviyo: Email Marketing & SMS , 1,674 reviews

Klaviyo is hands down the best email service for Shopify - the real-time segments that can be built using all sorts of data points are gold for building out automations.

Definitely the "gold standard" in e-mail marketing. Klaviyo's automation is top-tier -- it's quite intensive and a little intimidating at first, but the growth team's superb webinars and extensive help resources make it easy to master. Highly recommend Klaviyo!

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

Works brilliantly with Shopify, is designed FOR e-commerce, is very intuitive and the support is amazing and fast (I'm saying that has a very non technical person who has to do all of this stuff on my own for our brand)

A truly amazing product that works really well and has a lot of features! They also have great people to work with!

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

The app is good and has many different conditions and triggers, but Klaviyo has a massive room for improvement compared to other email marketing companies.

Cons: however, the biggest disadvantage is that they do not have an option that could allow using template inflows, you basically have to create everything from scratch by yourself.

Pros: as I said it has many different triggers and rules that you can set up.

BE CAREFUL! These guys are THIEVES! We installed Klaviyo and never used it but they charges us for the monthly subscription. When we reached out to ask for a refund, they simply said that due to their "policy" that they don't allow refunds on un-used subscritpions. Never heard of this one before. You deservbe to be shut down for scamming people like this.

it is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call I was left with no help, only bombardment of emails to use SMS when the email setup is not even done.. very disappointing as I expected and was promised more support to setup and migrate

We couldn't be happier with using Klavio. Great resources, help and has make a huge improvement to our email success.