Klaviyo: Email, SMS & Forms

Klaviyo: Email, SMS & Forms

by Klaviyo

Everything you need for ecommerce marketing

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    12% of ratings are 1 stars

All reviews

1 - 10 of 1253 reviews

Sognatore Collection

need coding experience, the worst customer service of my life. they won't help you AT ALL, they are slow to respond, and just refer you to the help center to figure it out yourself. The userability of the forms are also problematic as when using it, it would double up my logo and they were unable to help me resolve the issue

Waist Shaper Co

Best Emailing App for Shopify Stores, easy set up, easy campaigns, and easy Flow Series to maximize sales.

Sunia Yoga

We have tried at least 2 other email marketing platforms and I have to say, compared to Klaviyo, it felt like they were in the dark ages of Web 1.0. They were clunky, unintuitive, and their templates were terrible. Klaviyo gives you automated marketing features like segments and flows, that can send sequences based on triggers to ensure the right emails get to the right people (newsletter subscribers, post purchase follow ups, abandoned carts, just to name a few.) Basically Klaviyo handles complexity without getting complicated (two related but very different concepts!) Seriously I thought it was a bit intimidating at first - but once I dove in, it is unbelievably intuitive to work with and so straightforward to get started with. Their Help/Support documentation is awesome, and they have an article for every single issue or feature that I needed to learn more about (super easy to search their site or Google to find the support material you need, because their content is so well organized.) I have run into multiple other Shopify brand owners and marketers that have echoed the very same sentiment (which helped reaffirm it for me) that Klaviyo is the current winner in the email marketing space and especially in the realm of Shopify and ecommerce. Definitely recommend!


Love this app! Very simple and easy to use. I have set up the SMS service and am so happy with the results so far.

Valdera Life Romania

The best automation & emailing app for Shopify store I've tried 3 apps before testing Klaviyo and I can confirm it gives the best possible experience when it comes to convenience and results.

Chasing Rainbows Children's Boutique

Love this app! Very simple and easy to use. I have set up the SMS service and am so happy with the results so far.

Wholesale Luxury Sheets

I used this app one time and learning it was easy. It was more intuitive for me and made an email I am happy with. I set up the flows also but only in the past few days so I have no feedback.

NeckTechUK (Hellespont Technologies Limited)

Constantly disconnects - have had to redo my entire account about 5 times now. However - when it works, it works.

Straight Shooter Coffee

As much as they try to make it sound easy...Klaviyo is not easy unless you are an EXPERT. I am not. Support will not provide support unless you pay them. Their videos are not helpful to me. Seems to me that they would assist as much as possible to get you to the level of meeting the must pay. If it were my business with a free level that required payment once a store reached a certain level, I would bust my butt to help that store get to that level.

On The Peg Clothing

Really easy to set up, account manager contacted me to help with any questions I had, great tutorials on the academy. Brilliant app!

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