Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

by Klaviyo

Grow your business with Email & SMS Marketing Automation

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    75% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
  • 3 of 5 stars
    2% of ratings are 3 stars
  • 2 of 5 stars
    3% of ratings are 2 stars
  • 1 of 5 stars
    12% of ratings are 1 stars

All reviews

21 - 30 of 1397 reviews


Worst app of all history, they bid you 100$ per month without even having a proper service support. They are the best to price high but the service is literally bad, you have an answer every 24 hours, I definitely not recommend this poor app.

Developer reply

September 22, 2021

Hey there. So sorry to hear that this has been your experience. We'd love to help get you up and running quickly and our team is reaching out to you directly to solve any issues on your account.


I was nervous about switching my email over to Klavijo abut it worked without a hitch and love using it. Glad I converted!

Rusted Orange Craftworks Co.

We have loved our experience with Klaviyo so far. Their account specialists have been really helpful with onboarding and strategy, and the integrations with other platforms and smart services have been great. Highly recommend.

Love Sweat Fitness

Love using Klaviyo for our business, great connect w/ Shopify as well! Really like how easy it is to create segments of our audience to send the best information to each person possible.

The Lynnette Bonner Bookstore

This app is great for working with Shopify, I only wish that it was a little less technical to use. It can do so many powerful things, but figuring out how to make it do them can be a bit tricky. I'm especially thinking of flows when I say this, if you don't know what a boolean is, then, like me, you might have to have help building your flows. So this is the part that I wish was a little more user-friendly. However, when I couldn't figure it out, Klaviyo's technical help was amazing. They stepped up and simply created the steps I needed them to. In that regard they are TOP NOTCH. And I'm very happy with the automatically created abandoned cart flows, etc. It really is a powerful tool for use with Shopify. Great job!


Klaviyo is a great email program. It's intuitive and integrates perfectly with Shopify to aid segmenting and analytics, and the support we receive is excellent!

California Baby

We have been using Klaviyo for about 3 years now and it's a great program. Pricing can be adjusted easily on how many emails you send a month and it's easy to build emails and analyze the stats after. If your account is big enough, they provide a customer success rep that will analyze your account and offer helpful suggestions.

701 Hoodies

This is the best email option for Shopify stores, hands down. No other email marketing service gives this level of integration, automation, and user behavior to the table. I've tested out AWeber, Mailchimp, Drip, Constant Contact, ConvertKit (and some others I'm forgetting) and for ecommerce, Klaviyo is the best.


We love Klaviyo, great features and very helpful to build more engagement with our customers! Easy to handle.

Ma Ntuma Shop

I love it. I've learned a lot in a few days with Klaviyo. I think the templates are great. I do wish there was improved video content on how to use it but YouTube helped me out. Also wish easier way to save my own email templates so I can easily reuse and modify. Otherwise, I love it!