Reviews (2,458)

Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its impact on revenue and customer engagement, praising its automation, segmentation tools, and seamless Shopify integration. The intuitive interface and detailed analytics are key features, alongside responsive and knowledgeable support. Additional resources like documentation and webinars are valued for helping new merchants navigate the platform effectively, making it a top choice for enhancing e-commerce operations.

March 16, 2025

Best emailing tool on the market. Although pretty new to emailing, it was super easy to navigate in the system, set all the flows and campaings. Customer service is great too (I would just switch off Kira, these ai assistants are still more annoying than helping)

ũnbeaten performance
Czechia
About 1 year using the app
Klaviyo replied March 17, 2025

Thanks so much for your 5 star review! We're really glad you had such a positive experience with our support team, and we'll take your feedback regarding our AI assistant ...

June 23, 2025

Je recommande à 100% Klaviyo, solution CRM très performante, facile à utiliser, avec une toujours une roadmap de nouvelles fonctionnalités impressionnante. J'apprécie également tout particulièrement le support apporté aux clients, que ce soit via la Klaviyo Academie, avec de nombreux articles et vidéos, ou via le support chat ou email, toujours très réactif et à l'écoute. Enfin, mention spéciale ...

Mustela Türkiye
Türkiye
Over 2 years using the app
Klaviyo replied June 24, 2025

Merci beaucoup pour les 5 étoiles. Nous sommes ravis d'apprendre que vous vous sentez soutenu par Klaviyo !

March 12, 2025

Klaviyo is hands down the best for email marketing and reporting! With 15+ years in the game and experience with five other platforms, I can say Klaviyo is the simplest, most efficient, and a total time-saver. Plus, it seamlessly integrates with Shopify—a must-have!

Barneys Salon Supplies
Australia
Over 4 years using the app
Klaviyo replied March 17, 2025

It's awesome to hear that you're having a great experience with Klaviyo. We really appreciate the 5 stars!

June 15, 2025

Once I had my template set up it was really easy to just plug in the information I wanted to share through email and done. Super fast and easy. I no longer spend hours writing content or creating templates. easy peasy done.

Mad Knitter's Yarn
United States
5 days using the app
Klaviyo replied June 18, 2025

We're really glad to hear that Klaviyo's making your marketing easier! Thanks so much for the 5 stars.

May 26, 2025

Klaviyo has been a fantastic tool for our email marketing. It’s easy to use, highly customizable, and the automation features are powerful. Integration with Shopify was seamless, and the analytics give great insights into performance. We've seen noticeable improvements in engagement and sales. Highly recommend Klaviyo for any business looking to level up their marketing!

Nurivio Euro
Netherlands
12 days using the app
Klaviyo replied May 27, 2025

We're so glad to hear that you're seeing positive results in your engagement and sales with Klaviyo! Thank you for the 5 stars!

May 5, 2025

Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge.

Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on ...

JewelryBlossom
United States
About 2 years using the app
Klaviyo replied May 7, 2025

Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any ...

April 14, 2025

We've had great success with Klaviyo - integration with our shops are seamless and the full funnel marketing really amplifies our sales.

Desert Does It
United States
About 4 years using the app
Klaviyo replied April 16, 2025

Thanks so much! We appreciate the 5 star review!

April 12, 2025

We initially used the app but removed it after it started sending review emails for past orders without our consent. This time, the reviews widget was unreliable; it would randomly appear or disappear. In fact, nine out of ten times, it was completely missing, even though it was properly installed and customized.

When I reached out to support, they asked for a screenshot or video of the problem. ...

Lavender Living
Australia
About 1 year using the app
Klaviyo replied April 14, 2025

Thank you for sharing your feedback, and we sincerely apologize that our initial response missed the mark. Our Support team has replied on the ticket and is eager to continue ...

March 12, 2025

I have been using Klaviyo for over 8 years at this point and am a massive fan. Why? Easy to use, great value for the money, integrates with everything and a stellar support and customer success teams. Look no further!

Caddis
United States
About 5 years using the app
Klaviyo replied March 17, 2025

Thank you so so much for your 8 years of loyalty! And thank you for the 5 stars! ⭐️

March 7, 2025

I've used Privy, Omnisend in the past and finally migrated to Klaviyo. It's the ultimate Email Solution. Every function you can think out, Klaviyo had make it happen. And the service people are helpful and friendly. 5 Stars! Recommend!

Makera
United States
Almost 3 years using the app
Klaviyo replied March 10, 2025

We appreciate the 5 stars, and the shout-out to our awesome support team! We're glad that you're having such a great experience with Klaviyo.