Reviews (2,697)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with personalized email campaigns and automation flows. It features customizable options like abandoned cart and welcome series emails, advanced segmentation, and the ability to replicate campaigns across multiple stores. Merchants also praise the responsive and helpful customer support, continuous updates, and new features that improve functionality and significantly boost customer engagement and sales.
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I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.
Hello,
I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias success@klaviyo.com, and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
Hello, I have been using Klaviyo for about 5 years. I also, love how Klaviyo has many different options for us wanting to be creative and attractive to our customers. Like that Klaviyo is concerned about what is concerning us as Business owners.
Thank you,
@KarlontyLWallace
Pawsative Partnerships LLC
Thank you for your review! We're always listening to our customers and continuously working to improve our product.
PS: Thank you so much for being with us for 5 years!
Klaviyo is the best email platform on the market! I've used a few other platforms and have found this to be most intuitive & simple to use.
Good software and Dalu I in customer service has been really helpful in helping me understand inactive profiles and how to suppress them when not needed.
I have been using Klaviyo for about 2 years now and I can't express how much I have enjoyed using their platform. It's a super powerful tool that lets you customize your customer's journey and they have everything you could possibly need. There are so many automations you can build and their customer service is a 10/10, I love their chat support feature.
Everyday I learn more and more of what I can do with the app. I am not a "techy" person but so far this has been extremely helpful. I had an initial conversation with someone from the Klaviyo team and that were super informative and very helpful. Looking forward to seeing how it all works in the future
Hello,
Thank you for your wonderful review! We’re thrilled to hear how our app is helping you elevate your brand, especially as you're learning more each day. It’s great to know that our support team was helpful and informative in your journey. If you’re interested in exploring more, we’ve recently launched our all-in-one success center—The Klaviyo Power Up ( https://www.klaviyo.com/customer-resources ). There, you can find guides, on-demand courses, live webinars, and more to continue growing your skills.
Klaviyo has so many incredible features and is user friendly. If you need advice they're always available to assist.
Highly recommend.
One of the best apps i've actually ever used. Very user friendly
Thank you so much for the review, and we love to read this.
Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.