Reviews (3,233)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

December 18, 2024

Easy to use, and its not expensive. Very affordable for small business who have limited resources for marketing.

Love At First Try
United States
About 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 29, 2025

Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.

realskincare.com
United States
About 2 years using the app
Klaviyo replied January 30, 2025

We're so happy to hear this - thank you for the 5-stars! ⭐

December 11, 2024

They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!

club athletics co.
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 8, 2025

Matt was very patient and helpful. He spent the time asking more questions and we finally uncovered the issue. Saved me giving up and hiring someone to fix what was in the end just my knowledge gap.

Love by EMI
Australia
Over 2 years using the app
Klaviyo replied January 10, 2025

Thanks for your review! We'll pass along your praise to Matt - he's a rockstar!

February 4, 2025

Great platform and support is top notch. I've worked in a number of CRMs and Klaviyo is by far the best.

MAUVAIS
United Kingdom
Over 5 years using the app
Klaviyo replied February 5, 2025

So happy to hear you've been satisfied with your Klaviyo experience so far! If you ever need additional support, you know where to find us.

December 8, 2024

The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!

Velocity Pickleball Paddles
United States
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

January 20, 2025

Really loving the new tools that make segmenting audiences and follow-up emails easier!

Julie Carobini
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks for the 5 stars! We're happy to hear you're liking the new tools!

December 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Point of Origin
United States
Over 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 6, 2024

Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!

Known in Heaven Co.
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app