Reviews (2,414)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting e-commerce growth through personalized email campaigns and automated customer journeys. They appreciate its intuitive automation tools, robust email flows, and effective segmentation, along with seamless Shopify integration. The platform's user-friendly interface and comprehensive training resources are also noted. Additionally, the 24/7 chat support available with paid plans is praised for its efficiency and helpfulness.
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Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge.
Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on ...
Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any ...
We initially used the app but removed it after it started sending review emails for past orders without our consent. This time, the reviews widget was unreliable; it would randomly appear or disappear. In fact, nine out of ten times, it was completely missing, even though it was properly installed and customized.
When I reached out to support, they asked for a screenshot or video of the problem. ...
Thank you for sharing your feedback, and we sincerely apologize that our initial response missed the mark. Our Support team has replied on the ticket and is eager to continue ...
Klaviyo has been a fantastic tool for our email marketing. It’s easy to use, highly customizable, and the automation features are powerful. Integration with Shopify was seamless, and the analytics give great insights into performance. We've seen noticeable improvements in engagement and sales. Highly recommend Klaviyo for any business looking to level up their marketing!
We're so glad to hear that you're seeing positive results in your engagement and sales with Klaviyo! Thank you for the 5 stars!
I am using Klaviyo for a longer time already, but have only just started to look deeper into the system and its possibilities. Once you have understood the system, it is easy to go deeper and deeper in order to optimize the newsletters and flows more and more. The support is excellent. Thanks also to Daniela, who helped me so quickly last Saturday! A clear recommendation!
So glad to hear you’re loving Klaviyo! Thanks for taking the time to share your thoughts. We will make sure to pass along this positive feedback to Daniela as well!
Support team was extremely helpful and thorough in their assessment of the issue my team was facing. Platform is super easy to use and CX is great. Highly recommend!
Thank you so much for this thoughtful review! We always strive to provide exceptional support, and love to hear the positive feedback.
Danielle, was able to help us figuring out an issue with an integration and even creating a custom flow (in draft) with all the proper settings to filtering list and actions by profiles to be included in the flow.
Thanks for the 5 stars! We'll pass your kind words on to Danielle.
Love the software so far. The automation is very powerful and even as a beginner in email marketing I am able to start my own flows and forms.
Support from Klaviyo has been excellent so far.
So glad to hear that you're enjoying Klaviyo. We appreciate the 5 stars!
They Steal Your Money
- They Change their Pricing Policy to Gouge their Customers by going from emails sent to active profiles, raising prices by 2x to 10x
- Despite committing to a plan, they will upgrade you without your consent and charge you
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing ...
I switched to Klaviyo and love it so far! Automated flows are the best. I used Grid and Pixel to set up the automation and it's increased our revenue a lot!
I have been using this app for some time now for multiple webshops.
We do not focus so much on sending email campagnes so using a lower tier plan always was fine for us.
Just before they announched upgraded their plan systems (ofc in a way they would end up making much more), we decided to up our plan ourselves for one store to start creating more campagnes and see if that would stick.
So we ...
We've taken a number of steps to put our customers in control of their data and their plans, including providing the tools customers need to manage profiles so they can ...