Reviews (3,192)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless Shopify integration, enhancing marketing with effective email campaigns and automation flows. The platform is user-friendly, with robust customization tools and responsive support. It offers valuable analytics and training resources, improving sales and customer engagement through advanced segmentation and automation features like abandoned cart and welcome emails. It's also praised for its effectiveness in managing multi-store setups.

December 8, 2024

The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!

Velocity Pickleball Paddles
United States
About 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

December 6, 2024

Klaviyo has made business a breeze. Love how integrated it is with shopify and all of their features. Highly recommend!

Known in Heaven Co.
United States
About 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

December 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Point of Origin
United States
Over 4 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 29, 2024

been an invaluable tool. We came from mailchimp. Much better platform here.

Reflections Aesthetics & IV Bar
United States
About 3 years using the app
November 6, 2024

Possibly the most integrated app with Shopify I've used. The company even sent some of our employees free merch.

We highly suggest using Klaviyo to communicate with customers.

Country Life Natural Foods
United States
Almost 4 years using the app
January 20, 2025

Really loving the new tools that make segmenting audiences and follow-up emails easier!

Julie Carobini
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks for the 5 stars! We're happy to hear you're liking the new tools!

October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out.

I really appreciate her going the extra mile and making it all feel manageable.

Huge thanks to Hana for her amazing support!

Best,
Kirsty and Marie

Turmeric Australia
Australia
About 2 years using the app
December 19, 2024

Klaviyo has been the perfect tool for our email marketing efforts and for our reviews. We are a bootstrapped startup using only social media and email for our marketing efforts so far and Klaviyo has made it so easy for us reach out to our community in a personalized way (easy flow creation, easy segmentation, etc.). We can't wait to grow with Klaviyo!

Seenaya
United States
4 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your detailed review. We can't wait to see your brand grow! If you need any assistance you know where to find us.

November 18, 2024

Highly recommend
Integrates seamless with Shopify.
Is easy to use and navigate makes it essy to set up all automations you need.

Simple Country Living Shop
Australia
Over 1 year using the app
Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over how to fix my concerns!! I appreciate Matts help a ton! Was very kind and professional and answered all my questions within minutes!!

ONE STRIKE
United States
3 months using the app
Klaviyo replied January 7, 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.