Reviews (3,247)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer ...

Edited December 23, 2024

I was upset when some of my stuff was disabled it being partially my fault, although I wasn't fond of the situation Matt W from the support team got in contact with me and resolved my issues in a very timely manner, within 24 hours of my concern it was fixed, Matt did an excellent job in explaining everything very thoroughly even went out of his way sending a video with a voice over going over ...

ONE STRIKE
United States
3 months using the app
Klaviyo replied January 7, 2025

We love hearing this. We will make sure that Matt gets to read this. If you need any other assistance, you know where to find us.

December 30, 2024

I love Klaviyo! Super efficient and effective for all of my email needs.

Creative Collection
United States
Over 3 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 24, 2025

Glad that i was able to make my inital sales with klaviyo
thank you so much nothing more than the excitement of first order

Posher
India
4 months using the app
Klaviyo replied January 27, 2025

So glad you're seeing sales already! Thank you for your 5 star review!

January 16, 2025

Amazing customer service from Matthew T, guided me step by step and was very clear. 10/10!

Shop Womaness
United States
About 4 years using the app
Klaviyo replied January 21, 2025

Thank you for the 5 stars! We'll pass your praise along to Matthew!

January 8, 2025

ive dealt with many customer service agents across countless comapnies. Aurora provided me with one the best response, explains, guides, helps all in the response very satisfied!

Sweet Mouthful Mixes
United Kingdom
Over 2 years using the app
Klaviyo replied January 9, 2025

Thank you so much for your review! We will make sure to pass along the positive feedback to Aurora :)

February 12, 2025

Klaviyo is really easy to use, has a ton of templates, and a load of free training that is offered. I am very happy to use it.

Teach Trendz
United States
9 months using the app
Klaviyo replied February 14, 2025

It's great to hear you're getting the most out of Klaviyo. Thank you for your review!

December 13, 2024

Its a one stop shop to communicate with your customers by email and sms.

Downtown Diva Chic
United States
12 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

February 15, 2025

Love this app helped secure my 2nd customer with the Welcome Email. Integration is super easy.

Epiphany Apparel
Australia
4 months using the app
Klaviyo replied February 20, 2025

Congratulations - we love to hear this!

December 18, 2024

Easy to integrate into Shopify website! I'm new to email marketing so understanding the bigger potential picture is challenging buy Klaviyo makes it fairly easy to learn.

LILY P4D
United States
10 months using the app
Klaviyo replied January 7, 2025

We love to hear that! If you are new using Klaviyo, we greatly encourage you to visit https://www.klaviyo.com/customer-resources

February 19, 2025

Instant results, we have not even utilised 50% of Klaviyos functions and the results are mind blowing, if you have a business you need Klaviyo. great app ⭐️⭐️⭐️⭐️⭐️

Kidz & Bellz
Australia
Over 1 year using the app
Klaviyo replied February 20, 2025

We love to hear this - thank you for the positive feedback!