Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
June 11, 2022

I'm very happy with Klaviyo so far, but unfortunately, I can't find a page to leave a review on actual Shopify. I'm just so angry that some kind of liquid error showed up on my website at the top of my shop and all my customers can see it. When I reached out to Shopify they told me that I have to fix it myself and they can't help me with that. I have been told that because my web design is from a third party so I'm unable to update my store and have to build my website all over again. So when this happens again I will have to build it again and again. Is this normal? I don't think so, they should fix this problem when they want to use third-party web designs!

Blanka Donnelli
About 1 year using the app
May 3, 2022

kinda weird to use at first but good once it gets going, had some good and bad experiences but overall id continue to use it

United States
Over 1 year using the app
January 24, 2022

The Klaviyo App has been great for us in collecting newsletter sign ups, set up forms and conversion pop ups. There is a learning curve to really get the most out of the platform but I have found it to be fulfilling all of our needs (on the free version). We will certainly keep using it and, when the time comes, switch over to the paid version to continue our growth.

Fandomoid, Inc.
United States
Almost 2 years using the app
December 13, 2021

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out

United States
About 1 year using the app
Klaviyo replied December 14, 2021

Hi Josephine, we're so happy to welcome you to Klaviyo. We'd love to know how we can improve as it seems we haven't 100% exceeded your expectations (yet). Please look out for an email from our team with an invitation to meet!

September 10, 2021

Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.

United States
Over 2 years using the app
July 10, 2021

So far so good! I'm still learning the ropes. I wish it was easier to understand back populating and editing a flow while its active

United States
Over 2 years using the app
April 3, 2022

Semplice da utilizzare, immediata ed intuitiva, apre a moltissime possibilità di applicazione. Consigliata.

3 months using the app
November 25, 2021

I am a novice at this type of work. Klaviyo's support has been great and has kept me on the right path. They provide practical help and solutions and get in and help you complete your projects.

Sophia and Pilar
9 months using the app
October 31, 2021

So far I'm loving it. At first when seeing other people use it, it was confusing. But after getting the chance to slow down and taking the time to learn it for myself, it's not too bad after all and you do get the flexibility to add in your own graphics, gifs, etc. to really make it your own without having to use the basic outlines that's provided. Additionally, everything is just seamless, simple, and straight to the point. Also, I love creating the flows and triggers, too. That really helps. The only thing I wish is that more fonts were implemented aside from your basic helvetica, character spacing, and such. That would help a ton. But, otherwise, that's about it.

Ode to Self Skincare and Wellness
United States
10 months using the app
Klaviyo replied November 1, 2021

Hey Kimberlee, look out for an email from us with some font-related tips. We support more than Helvetica and are excited for you to explore your options! Stay tuned...

Edited July 14, 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

United States
Over 1 year using the app
Klaviyo replied July 14, 2021

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!