Reviews (3,222)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, praising its seamless Shopify integration that boosts customer engagement and sales. The email builder is noted for creating responsive, professional emails easily. Features like customizable campaigns and automation flows are standout points. The support team is also commended for their quick and helpful service, alongside valuable training resources.

December 13, 2024

Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572

Maine Sport Outfitters
United States
24 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! and thank you for highlighting that guide!

October 12, 2024

I had the pleasure of exchanging with Daniele, and I couldn’t be more satisfied with the support I received. She was sweet and helped me resolve my issue quickly. Daniele made the whole process feel smooth and stress-free, and her friendly demeanor made me feel supported throughout. I highly recommend her for anyone needing assistance!

Overall, the platform is easy to use, and the automation features have really streamlined my email marketing efforts. I especially appreciate the ability to create personalized flows for new subscribers, like the welcome discount for my newsletter. The support team has also been super helpful and responsive, making the setup process smooth. Highly recommend Klaviyo for any Shopify store owners looking to boost their email marketing game!

Fleurdefoi
France
5 months using the app
January 16, 2025

Using Klaviyo has made promoting my products a breeze.

Make More Money
United States
Over 1 year using the app
Klaviyo replied January 21, 2025

We're glad to hear this! Thanks so much for the 5 stars.

November 15, 2024

Seamless integration with shopify and I'm loving the amount of information I get on customers habits around the marketing I have sent out.

Wool and Crafts
United Kingdom
About 2 months using the app
January 30, 2025

Best tool for the most ROI for marketing!

Eluzo
Canada
8 months using the app
Klaviyo replied February 3, 2025

That's what we strive for! Thank you for your review :)

November 20, 2024

The Klaviyo customer chat support is top tier! I have worked with several support reps and they’ve all been so helpful!

Ever Ascending Tribe
United States
Almost 2 years using the app
December 30, 2024

Great email marketing service

Foreign Resource
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review!

November 25, 2024

We switched to Klaviyo from Mailchimp and it has been great.

DRAGONtail Tenkara
United States
About 3 years using the app
October 29, 2024

We have used 4 different email marketing platforms. Klaviyo is by far our favorite.

Joyride
United States
Over 3 years using the app
February 3, 2025

Easy to use, very compatible and helps to grow my business.

ONE PILLAR
Australia
Over 1 year using the app
Klaviyo replied February 5, 2025

We love to hear this - thank you for your positive feedback!