Reviews (3,275)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

January 6, 2025

Klaviyo is very easy to use and is on point for what I need.

Workout-Fits
United States
About 1 year using the app
Klaviyo replied January 8, 2025

So glad you're loving Klaviyo! Thanks for the review!

October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out.

I really appreciate her going the extra mile and making it all feel manageable.

Huge thanks to Hana for her amazing support!

Best,
Kirsty and Marie

Turmeric Australia
Australia
About 2 years using the app
January 16, 2025

Using Klaviyo has made promoting my products a breeze.

Make More Money
United States
Over 1 year using the app
Klaviyo replied January 21, 2025

We're glad to hear this! Thanks so much for the 5 stars.

November 8, 2024

Such a strong product and user experience! Extremely smooth and streamlined, great customer service and overall great experience overall .

idyl
Belgium
Over 4 years using the app
January 15, 2025

Support always helpful and app is simple and easy to use. Highly Recommend.

Trackershop
United Kingdom
5 months using the app
Klaviyo replied January 16, 2025

Thanks so much for shouting out our support team! We appreciate the review!

December 11, 2024

Excellent. Powerful email and SMS but user-friendly.

Salt and Honey
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 8, 2025

If you need service and no one responds its Klaviyo. I have had the worst customer service or no service from this company.

When you try to get help there is often no one on the chat and you wait and wait and finally give up after an or hour or two.

When they want you to signup they are very fast in responding and you get impressed by how great their service is but after you sign up, no one is there to find you.

Stay away as far as you can because after sweet talk, there is no talk.

BELGIAN-STYLE ALES
United States
3 months using the app
Klaviyo replied January 10, 2025

We're sorry to hear that you're having trouble reaching us. A member of our Support leadership team has reached out to you directly to resolve this.

February 7, 2025

Great app and even better support.

THE CLOSET
United Arab Emirates
Almost 2 years using the app
Klaviyo replied February 10, 2025

We're happy to hear that our support team's helping you out! Thank you for the 5 stars!

January 17, 2025

Seamless integration and great customer service!

Unique Pl8z
United States
About 4 years using the app
Klaviyo replied January 21, 2025

We're glad to hear it! Thank you for the 5 stars!

November 20, 2024

Klaviyo partners very well with Shopify and helps us retain and market to our customers.

Quality Home Furniture
United States
Almost 4 years using the app