Reviews (3,275)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

December 2, 2024

The best emailing platform

Surprise-paris
France
About 4 years using the app
Klaviyo replied January 7, 2025

We couldn't agree more.

December 4, 2024

I am loving the flexibility and ease of use of Klaviyo and all the new features to help improve KPI's.

Poofy Organics
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! For anyone else reading this, go visit our what's new page to find all the new features that Klaviyo is releasing

https://www.klaviyo.com/product/whats-new

February 5, 2025

Great app. User friendly.

finefitsisters
United States
Over 2 years using the app
Klaviyo replied February 10, 2025

Thanks for the review! Glad you're loving Klaviyo.

January 20, 2025

My first app for email marketing and I love it!!! Recommended

Omayra Astacio
United States
4 months using the app
Klaviyo replied January 23, 2025

We appreciate the shout-out! Thank you for the 5 stars!

November 25, 2024

The platform is versatile, the support is excellent and ultimately everything does what it says in the tin.

FORM
Canada
Over 5 years using the app
December 13, 2024

Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572

Maine Sport Outfitters
United States
24 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! and thank you for highlighting that guide!

November 16, 2024

The support for Klaviyo is outstanding. All the app can do can be overwhelming at first, especially for a newbie, but my questions and cries for help were answered in a timely manner with grace and humor. I can't praise the Klaviyo team enough - they are simply awesome.

The app itself has so much power, I can't wait until I'm far enough along in direct sales to dig into all it can do and truly put it to work. It's easy to use and intuitive, built for the end users. i would recommend this app to anyone going the direct sales route.

charleymarshbooks.com
United States
About 1 month using the app
January 14, 2025

So far so good I have no complaints with using Klayvio.

Humble Survivor
United States
About 2 years using the app
Klaviyo replied January 16, 2025

That's the goal! Thanks for your 5-star review!

November 16, 2024

Easy to use. My only comment is it would be nice if you could update a campaign after you have scheduled it. Otherwise, I enjoy using the app.

Sally's Blooming Bags
United States
6 months using the app
January 25, 2025

The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,

My Store
United Kingdom
3 days using the app
Klaviyo replied January 27, 2025

We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!