Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
August 1, 2022

This app allows me to successfully create a lasting relationship with my customers with all its features! I highly recommend this app!

United States
Time spent using app: 10 months
July 30, 2022

I absolutely love Klaviyo. There is no better combination than Shopify and Klaviyo to help you connect with your community and serve them. The segmenting options in Klaviyo is bananas, and their customer service is amazing!

The Leash Lounge
United States
Time spent using app: 5 months
July 28, 2022

At first, using this app to create email flows and campaigns was incredibly user friendly and easy to use. I was very excited to send targeted emails to my new subscribers and loyal customers. Unfortunately, integrating the app with my custom theme "Flow" has been a different story. In my store, I have a pop up that collects new email subscribers. I can see that the customer is subscribed on my Shopify customers tab, However even after successfully embedding the Kalviyo app, I don't see those customers in the list I created in Klaviyo. I have reached out for help numerous times and the Klaviyo team says that it's not their problem and to reach out to the Flow theme developers. The Flow theme developers say it's not their problem and to reach out to the Klaviyo developers. I've read all the blog posts on email subscriber integration and even tried to fix the code myself to no avail. This process has been a little frustrating. I'd just love to send an email to a new subscriber...heavy sigh.

United States
Time spent using app: 2 months
July 26, 2022

Have been using Klaviyo for a few months now and it's been great. I love all of the variety of pre-made forms and templates. It makes it easier for me just to add a few words to compete my newsletters and/or campaigns.

Celeste's Pet Palace
United States
Time spent using app: About 1 month
July 24, 2022

Great app! Does everything I need and more! Awesome for setting up marketing emails. Highly recommend to all.

Tarn's Indoor Garden
New Zealand
July 23, 2022

We recently started using Klaviyo and are really happy with it! It's very easy to use and looks great! We tested out a few other email marketing providers for eCommerce and found Klaviyo to be the easiest to use - some other well-known ones were very glitchy!

French Rain
United States
Time spent using app: 13 days
July 21, 2022

Waste of hours of time trying to get this set up for Shopify so that I can automatically send a coupon code to subscribers and also embed into a page so I can use the link on social. This is just another programme like Mailchimp.

Kettle Yarn Co.
United Kingdom
Time spent using app: About 3 hours
July 20, 2022

Siamo fermi da circa 3 settimane perchè non riusciamo ad entrare con il login. Non arriva il messaggio di verifica a 6 cifre via mail, nemmno nello, spam e ho seguito le procedure che il sitema in automatico chiede di fare.
l'Assistenza non esiste non c'è nemmeno una chat sul sito per essere supportati. Dicono di mandare una mail ma non risponde mai nessuno. Ad oggi il problema non ci è stato ancora risolto e per colpa vostra siamo bloccati con il lavoro delle newsletter! davvero pessima esperienza.

Pepperina Calzature
Time spent using app: About 1 year
July 19, 2022

very difficult to use, there is not any support agent just a bot that is not setup properly, I am getting rid of this app there are many others with better support than this one

Mobility Essence
United States
Time spent using app: 10 months
Edited July 16, 2022

Used this service for a year and a half, then they suddenly realized they don't like adult toy stores. Their Terms of Service have no mention of the adult toy industry. They immediately locked my account, and I can't export my list. I really don't care which email marketing solution to use. They are just as good anyone else, but the way they randomly lock accounts is awful. Stay away, use Omnisend or Privy. Had Omnisend for just as long and never had issues. I'll file chargebacks for the past 6 months. Have fun.

Spartan Lover
United States
Time spent using app: Over 2 years
Klaviyo replied July 18, 2022

Hi there! Our team would love to help you out but we're having trouble finding any history of an account with this brand name. The type of store you have is not the issue so something else must be going on here and we'd love to get to the bottom of it. Can you send your account details (Klaviyo ID is great if you have it) to feedback@klaviyo.com so we can look into things for you? Thanks in advance!