Overall rating
4.2
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this email marketing and SMS app for its seamless Shopify integration and user-friendly interface. They value its advanced features like segmentation, automated flows, and a visual email builder. The responsive and knowledgeable customer support is praised, and the app is credited for significantly boosting sales, with reports of up to 100x return on investment. Merchants also appreciate the insightful analytics tools and the app's commitment to continuous improvement and educational resources.

January 13, 2024

A must-have tool that helps with customer connection and the building of customer loyalty

Scrapbook Fantasies
Australia
About 1 year using the app
Klaviyo replied January 23, 2024

We very much agree. Thank you for the review!

January 9, 2024

Using Klavyio since years and the features and support is absolutely great. A big recommendation!

Beyond Nutrition
Luxembourg
Over 3 years using the app
Klaviyo replied January 11, 2024

Thanks for being a loyal Klaviyo user! Your big recommendation means a lot to us!

February 2, 2024

Lacks important features, but worst of all, my account was compromised. Support made me jump through a ton of hoops to prove it was my account, yet ultimately left my account frozen, with no reply from support.

Lab Lovers
Canada
5 months using the app
Klaviyo replied February 6, 2024

We are sorry to hear about your experience. Someone has reached out to help you with any further steps.

April 2, 2024

It was great!

Evan Graver
United States
Over 1 year using the app
Klaviyo replied April 8, 2024

Thank you for the 5-Stars!

January 12, 2024

A must-have for marketing with shopify

Becker's Best Shoes
United States
About 3 years using the app
Klaviyo replied January 23, 2024

We couldn't agree more! Thank you for the review!

February 14, 2024

It was a useful app for us. We start our marketing by help that.

ORYX QUEEN
Sweden
2 months using the app
Klaviyo replied February 21, 2024

Thank you! We're are happy that Klaviyo has been of great use to you.

January 9, 2024

Had some issues with DNS setup and sending domain, but got great help from support and now everything is working smoothly :)

GYMAX
Norway
About 2 months using the app
Klaviyo replied January 11, 2024

Pleased to hear that everything is working smoothly now.

December 18, 2023

Amazing customer service! Solved my problem and Deb made a video on the spot, to show me what I needed to fix to solve my issue. Well done!

Fun Learn Grow Co.
United States
Almost 3 years using the app
January 18, 2024

Meiner Meinung nach das beste E-Mail Marketing Tool. Auch der Support ist sehr kompetent und hat uns in allen Belangen super unterstützt.

SNYCE
Germany
12 months using the app
Klaviyo replied January 23, 2024

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie unser E-Mail-Marketing-Tool als das beste betrachten. Wir sind erfreut, dass unser Support-Team kompetent ist und Sie in allen Angelegenheiten hervorragend unterstützt hat. Wenn Sie weitere Kommentare oder Vorschläge haben, teilen Sie sie bitte mit uns. Wir schätzen Ihre Unterstützung!

March 20, 2024

Brilliant support for any integration issues

Chelleon
United Kingdom
About 1 month using the app