Reviews (3,283)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so ...

Turmeric Australia
Australia
About 2 years using the app
January 20, 2025

My first app for email marketing and I love it!!! Recommended

Omayra Astacio
United States
4 months using the app
Klaviyo replied January 23, 2025

We appreciate the shout-out! Thank you for the 5 stars!

December 4, 2024

I am loving the flexibility and ease of use of Klaviyo and all the new features to help improve KPI's.

Poofy Organics
United States
Over 1 year using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! For anyone else reading this, go visit our what's new page to find all the new features that Klaviyo is releasing

https://www.klaviyo.com/ ...

December 2, 2024

The best emailing platform

Surprise-paris
France
About 4 years using the app
Klaviyo replied January 7, 2025

We couldn't agree more.

November 20, 2024

Klaviyo partners very well with Shopify and helps us retain and market to our customers.

Quality Home Furniture
United States
Almost 4 years using the app
December 13, 2024

Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572

Maine Sport Outfitters
United States
24 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! and thank you for highlighting that guide!

January 14, 2025

So far so good I have no complaints with using Klayvio.

Humble Survivor
United States
About 2 years using the app
Klaviyo replied January 16, 2025

That's the goal! Thanks for your 5-star review!

November 25, 2024

The platform is versatile, the support is excellent and ultimately everything does what it says in the tin.

FORM
Canada
Over 5 years using the app
January 25, 2025

The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,

My Store
United Kingdom
3 days using the app
Klaviyo replied January 27, 2025

We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!

January 12, 2025

Crazy how you have to pay to get in touch with the support. For some reasons my flows dont work and there's no way to get in touch with the support. Really bad, would not recommend

lavore
Netherlands
10 months using the app
Klaviyo replied January 15, 2025

Thank you for sharing your feedback, and we're sorry to hear about your experience! We currently offer email and live chat support to customers on all paid plans. Customers ...