Reviews (3,294)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

December 13, 2024

Good customer service. I would recommend setting up a dedicated branded tracking link for link clicks as soon as possible or your default tracking links may get blocked by Chrome and Safari. This happened to my company. Klaviyo was helpful in getting this fixed.
https://help.klaviyo.com/hc/en-us/articles/360001550572

Maine Sport Outfitters
United States
24 days using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! and thank you for highlighting that guide!

November 20, 2024

Klaviyo partners very well with Shopify and helps us retain and market to our customers.

Quality Home Furniture
United States
Almost 4 years using the app
February 12, 2025

Fairly straight forward and with plenty of support

Melsonia
United Kingdom
4 months using the app
Klaviyo replied February 14, 2025

We appreciate the 5 stars - thanks!

February 23, 2025

Great App for marketing and SMS.

Proton Sports & Apparel L.L.C.
United States
About 4 years using the app
Klaviyo replied February 25, 2025

We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.

January 12, 2025

Crazy how you have to pay to get in touch with the support. For some reasons my flows dont work and there's no way to get in touch with the support. Really bad, would not recommend

lavore
Netherlands
10 months using the app
Klaviyo replied January 15, 2025

Thank you for sharing your feedback, and we're sorry to hear about your experience! We currently offer email and live chat support to customers on all paid plans. Customers ...

January 29, 2025

Great marketing tool

Throws Pro
United States
11 months using the app
Klaviyo replied January 31, 2025

We're happy you're loving Klaviyo! Thanks for the 5-star review.

November 25, 2024

The platform is versatile, the support is excellent and ultimately everything does what it says in the tin.

FORM
Canada
Over 5 years using the app
February 24, 2025

Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month....
update: Opened a second support request and again closed without being contacted....wow...smh.

I Love a Hangar
Australia
About 1 month using the app
Klaviyo replied February 26, 2025

Thanks for providing your feedback; We're sorry that you had a negative experience with support. I see that you have an open ticket with us, and a member of our support team ...

November 16, 2024

The support for Klaviyo is outstanding. All the app can do can be overwhelming at first, especially for a newbie, but my questions and cries for help were answered in a timely manner with grace and humor. I can't praise the Klaviyo team enough - they are simply awesome.

The app itself has so much power, I can't wait until I'm far enough along in direct sales to dig into all it can do and truly ...

charleymarshbooks.com
United States
About 1 month using the app
January 20, 2025

Ease of Use 10/10

modcup coffee
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks so much for your 5-star review!