Reviews (3,283)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

November 16, 2024

The support for Klaviyo is outstanding. All the app can do can be overwhelming at first, especially for a newbie, but my questions and cries for help were answered in a timely manner with grace and humor. I can't praise the Klaviyo team enough - they are simply awesome.

The app itself has so much power, I can't wait until I'm far enough along in direct sales to dig into all it can do and truly put it to work. It's easy to use and intuitive, built for the end users. i would recommend this app to anyone going the direct sales route.

charleymarshbooks.com
United States
About 1 month using the app
February 12, 2025

Fairly straight forward and with plenty of support

Melsonia
United Kingdom
4 months using the app
Klaviyo replied February 14, 2025

We appreciate the 5 stars - thanks!

February 23, 2025

Great App for marketing and SMS.

Proton Sports & Apparel L.L.C.
United States
About 4 years using the app
Klaviyo replied February 25, 2025

We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share.

January 29, 2025

Great marketing tool

Throws Pro
United States
11 months using the app
Klaviyo replied January 31, 2025

We're happy you're loving Klaviyo! Thanks for the 5-star review.

November 16, 2024

Easy to use. My only comment is it would be nice if you could update a campaign after you have scheduled it. Otherwise, I enjoy using the app.

Sally's Blooming Bags
United States
6 months using the app
February 24, 2025

Is it usual for the customer (me) to raise a support request and for that request to be closed within 24 hours without any response? Not the serivce I am hoping for looks to be $400USD per month....
update: Opened a second support request and again closed without being contacted....wow...smh.

I Love a Hangar
Australia
About 1 month using the app
Klaviyo replied February 26, 2025

Thanks for providing your feedback; We're sorry that you had a negative experience with support. I see that you have an open ticket with us, and a member of our support team reached back out to you via email on Monday. They'd be happy to answer any additional questions or concerns you have regarding Klaviyo's pricing. If you respond to their email, we'll be sure to get back to you as soon as possible.

December 16, 2024

Have used Klaviyo for several months and was happy to see a Shopify app for it.

Wildsmith
United Kingdom
4 months using the app
Klaviyo replied January 7, 2025

Thank you for the 5-star review! Shopify and Klaviyo works great together!

January 20, 2025

Ease of Use 10/10

modcup coffee
United States
About 2 years using the app
Klaviyo replied January 21, 2025

Thanks so much for your 5-star review!

February 6, 2025

muy bien, el asistente me ha ayudado a entender mejor lo que queria hacer con mis perfiles activos y me ha creado un segmneto para confirmar mi decision

Hereu Studio
Spain
Almost 2 years using the app
Klaviyo replied February 10, 2025

Muchas gracias por las 5 estrellas! Nos alegra saber que nuestro equipo de asistencia te ha ayudado!

November 21, 2024

I’m new to Klaviyo, so I can’t say much about the system yet.

What I can say is that I just had a 10/10 experience with their live chat support, thanks to Monika J.

I had issues with our Shopify sync and email list, and Monika was incredibly patient and thorough. She not only resolved my issues but also provided additional recommendations, articles, and links to help me improve the integration between Shopify and Klaviyo.

This level of customer service makes me confident in staying as a Klaviyo customer.

Thank you, Monika J.—she deserves a pay rise, Klaviyo!

HSCPH
Denmark
15 days using the app