Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

December 1, 2023

I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!

Lindy Stark
United States
About 1 month using the app
January 9, 2024

Thanks good help!

YummygumsUK
Netherlands
About 1 year using the app
February 13, 2024

Helpful efficient team

Reverse Life
United Kingdom
Over 3 years using the app
Klaviyo replied February 14, 2024

We like to think so, thank you for the 5-Star review!

February 14, 2024

super buena plataforma, con un montón de herramientas y fácil de usar

ludaa.mx
Mexico
Over 2 years using the app
Klaviyo replied February 21, 2024

"Muchas gracias! Nuestra plataforma siempre está creciendo y mejorando.

January 28, 2024

I DO NOT RECOMMEND!
Application that makes you ashamed, very bushy application, difficult to set with many errors. Only accept compressed photos that have a pixelated appearance. I tested with another email and device and I did not receive the confirmation email with the discount code. I did everything according to the tutorial they posted on YouTube. I'm going to Shopify Mail or mail chip...I don't want to waste another 7 hours of my life!

seasonalgifts.de
Germany
About 12 hours using the app
Klaviyo replied January 30, 2024

We appreciate your feedback! We understand your concerns and the challenges you faced, and we would love the opportunity to make things right. Our dedicated product experts are ready to assist you further if you decide to give our application another try. Creating an email ticket would allow us to delve deeper into the issues you faced and provide personalized assistance to ensure a smoother experience.

November 17, 2023

Easy to use, effective, and priced well! We prefer the email tools in Klaviyo over SMS, but overall, great solution for any company.

JoyJolt
United States
Almost 4 years using the app
December 26, 2023

DON'T USE THIS APP. They overcharged my visa card and refused to give my money back! They just charge your card without asking, so check your settings if you have this app! Also, the app is slow, has bad templates, and everything they do you can do on the Shopify email app, which is free.

Priceless Beads
Spain
18 days using the app
February 14, 2024

It was a useful app for us. We start our marketing by help that.

ORYX QUEEN
Sweden
3 days using the app
Klaviyo replied February 21, 2024

Thank you! We're are happy that Klaviyo has been of great use to you.

November 14, 2023

Klaviyo is by far, the best email marketing platform in the market. It's very easy to set up on Shopify and is the best to set up campaigns and flows. The email builder works great as well as the list and dynamic segments. Definitely, 100% recommended.

EZON México Cerraduras Inteligentes
Mexico
Almost 2 years using the app
March 26, 2024

my flows are not working

Pescobot
United Kingdom
2 months using the app
Klaviyo replied April 3, 2024

Hey "Pescobot", sorry that was happening to you. Looks like you already spoke with our support team and this has been fixed. Amazing! if you ever need our help again you know where to find us. We also have all these guides that can help you navigate any issues.[Link below]

https://help.klaviyo.com/hc/en-us/search?utf8=%E2%9C%93&query=flows#helpcenter