Overall rating
Counts per rating level
  • 72% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
May 31, 2023

I am extraordinarily dissatisfied with the service provided by this company. Despite their great software, the team running it cannot keep up with the company's rapid growth. When we attempted to test out the system, a minor glitch caused our account to become locked. I have sent multiple emails to the company, but I am still waiting for someone to respond. They claim that our account is locked to allow other customers to use the service, but I believe they are overwhelmed and unable to handle the volume of customers they have. This experience has left me with the impression that this company is unreliable.

Beelite Candles
United States
1 day using the app
April 29, 2023

i cant log in because the app does not work so i contacted via email and they wrote me that in order for me to contact them i need to log in to my account

About 2 months using the app
April 5, 2023

this app is the least intuitive thing ever. the design team was extremely lazy with the set up.. so many things that just dont matter you have far too much control of and the most simple things that do matter you dont have control or was just designed in a terrible way..

Free Spirit Outlet
United States
13 days using the app
March 13, 2023

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

Joanne Hudson Basics
United States
Over 3 years using the app
December 24, 2022

Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!

4 months using the app
June 5, 2023

very bad customer account management, got my account banned because I still haven't verified a simple TXT element before creating the account

United Kingdom
1 day using the app
June 17, 2023

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

9 months using the app
February 14, 2023

A mio parere il migliore tool di e-mail marketing e non solo per un e-commerce. Estremamente soddisfatto

IOZE Milano
4 months using the app
April 5, 2023

Horrible customer support. I wait 2 days for a reply from someone just for them not to give any help whatsoever.

IceBox Mini
United States
About 2 months using the app
February 20, 2023

Low quality support. Not online chat available. I wait 2 days for their answers, and they don't even answer asked question properly. If you need to solve your business issues quickly, like we all do, this app is not suitable for you.

United Kingdom
2 months using the app
Klaviyo replied February 23, 2023

Hello! For our free accounts, chat and email support are no longer available after your initial 60 days. We do offer a wonderful and active community for any future needs: https://community.klaviyo.com/